Sadly That’s A Wrap

| FL, USA | Crazy Requests, Holidays, Theme Of The Month

(While I work at this store normally, I’m in on my day off, and not dressed at all in uniform. I am about as far as you can get from our uniform, which requires a button down, and apron, and pants. I’m wearing a dress. A woman approaches me as I am doing my shopping.)

Woman: “Don’t you work here?”

Me: *thinking she has been in before and recognized me, which isn’t uncommon* “Yes, ma’am. I’m just in today doing some shopping—”

Woman: “—wrap these.” *shoves several items to be gift wrapped at me*

Me: “Ma’am, I can’t wrap those for you. I’m a guest today, just like you. I’m not actually working.”

Woman: “Why are you refusing to help me? Just wrap them. I’s not that hard!”

Me: “No, it’s not. It’s also not hard to understand that when I am not clocked in, I am not obligated to do anything for you, or anyone else who walks through that door. And anyway, there is an employee just over there who would be more than happy to wrap your purchases.”

Woman: “No. I asked you, so you are going to do it! You work here and I am the customer!”

(This argument goes around in circles for several more turns, the woman refusing to acknowledge the fact that I am not technically required to help her.)

Me: *giving up* “What color paper would you like, ma’am?”

Woman: “Finally! The Christmas paper. And all of these are to be wrapped separately.”

(I end up spending thirty minutes wrapping this woman’s presents, just to get her to shut up and leave. My coworker, who would of had to deal with her had I not been there, bought me a coffee as thanks for not forcing the woman on her, instead.)

Restoring Faith In Humanity All Over The Snow Globe

| USA | Holidays, Theme Of The Month

(Around Christmas, I’m at a large convenience store buying groceries when I hear the sound of glass breaking and a child’s shriek. I drop what I am doing and run to the aisle to find a two- or three-year-old boy staring at a shattered snow globe. The poor kid bursts into tears:)

Boy: “I sorry, Mommy! I sorry!”

(To her credit, the mom remains completely calm and assures her son that she knew he hadn’t done it on purpose, but that she would have to pay for it. I start clearing away the glass to keep the toddler from getting cut while his mother tries to calm him when an employee shows up.)

Employee: “Oh, my goodness! Are you okay, sweetie?”

Boy: *sobbing* “I sorry! I broke it!”

Employee: *grabbing a broom* “It’s okay, honey. That’s why they’re called accidents. Just stand over there with your mommy so this glass doesn’t cut you.”

(She kept up a stream of friendly chatter the whole time, reassuring the boy that he wasn’t in trouble. She was so sweet, whoever she was!)

Christmas Twine, Mistletoe, And Whine

| UK | Holidays, Theme Of The Month

(It’s Christmas Eve. The phone rings and I answer it.)

Customer: “Hello, I saw in your catalogue that you sell cooking twine.”

Me: “Yes, we do sell cooking twine.”

Customer: “I need to order some; I need it for tomorrow.”

Me: “I would be happy to reserve you some and you can pick it up later on in the day?”

Customer: “No, that won’t work; I live 60 miles away. You’ll have to post it to me.”

Me: “Are you asking me to post an item out to you so it arrives on Christmas morning?”

Customer: “Are you telling me you can’t help me? You are disgusting. You’ve ruined my Christmas and my family’s Christmas!”