Should Have Framed It Correctly

| New Zealand | Extra Stupid, Home Improvement

(I work in a framing store. I have been at this job only a couple of weeks when this happens – all I knew was basically that we sold frames. I need experience on the phone so I have to start taking calls. A call comes in.)

Me: “Good afternoon, [Company]. You’re speaking with [My Name].”

Caller: “Oh, hi. I made an Internet order with you and you seem to have sent me the wrong size.”

(We sometimes do Internet orders for pre-made frames. At this point I’m not super familiar with the sizes we can do.)

Me: “Oh, I’m sorry about that; if you pass on the details to me I’ll speak to my manager.”

Caller: “That’s great. It was the tiger-lily, and you’ve sent me the size eight when I ordered the size ten.”

Me: “Size eight? Uh… ok, well we may have to look you up in the system to find the details.”

Caller: ‘Do you have a size ten?”

Me: *totally confused but in it too deep now and the woman is getting angry* ‘Uh… I’m sure we can fix the problem for you. I’m just going to get my manager to look for your order and give you a call back.”

(I take her name and details and end the call, thinking my manager can work out what’s happening, because I have no idea. She looks in the system for a customer order with an artwork described as ‘tiger-lily’ but finds nothing. I explain the size issue, but the sizing doesn’t match what we offer. My manager tells me to call the woman back and try to get more information.)

Caller: “Hello?”

Me: “Hi there. It’s [My Name] calling back from [Company].”

Caller: “Oh, hi.”

(The caller thinks I’m the manager now, having just spoken to me five minutes ago.)

Caller: “I made an Internet order for the tiger-lily and it’s the wrong size, and I just wanted to return it and get the right one. It’s the tiger-lily.”

Me: *it’s starting to dawn on me what’s going on* “I’m sorry. Is this for clothing?”

Caller: *angry now* ‘No! It’s the tiger-lily!! The bikini—”

Me: “A bikini? We don’t sell those. We sell frames.”

(Silence.)

Caller: “Is this phone number [not our phone number]?”

Me: “No, it’s [our phone number].”

(Silence.)

Caller: “I’m sorry I’ve called the wrong number.” *click*

(Of course, now that I am experienced I would know the error straight away, but I have sadly not received such an entertaining call since that day.)

Deaf To Reason, Part 5

| QLD, Australia | Crazy Requests, Health & Body, Technology

Manager: “Can you please see that customer; he says he’s having trouble hearing his phone.”

Me: “Which is it, he can’t hear it or the sound isn’t working?”

Manager: “I’m not quite sure. Um, also… he’s deaf.”

Me: “What?”

Manager: “Please, you’re so good with these customers.”

Me: “Okay…”

(I head over and greet the customer and run a few basic checks on his mobile and immediately see the volume is working as it should.)

Me: “Well, sir, the volume appears to be working just fine, but you were having trouble hearing it, is that correct?”

Customer: “Oh, I can hear it just fine now. That’s no problem. But sometimes I like to go for a walk and when I do, I take my hearing aid out. Then I can’t hear it anymore! What do you suggest I do?”

Me: *dumbfounded* “…uh, I suggest you put your hearing aid back in?”

(The customer nods and looks at me expectantly, as if I have further advise to dispense.)

Me: “I’m sorry, sir, but I really can’t think of any other solution, under the circumstances.”

Customer: “Oh… well, I suppose that will have to do then!” *walks off looking quite dissatisfied*

Related:
Deaf To Reason, Part 4
Deaf To Reason, Part 3
Deaf To Reason, Part 2

More Money Than Sense

| USA | Extra Stupid, Money, Technology

(As I am ringing up a customer, I begin asking her the standard questions that I’m required to ask as a cashier. She is buying a tablet.)

Me: “Would you like to add on a year of coverage to this in case it gets dropped or stops working?”

Customer: “No, it’s only $100. If it breaks, I’ll just get a new one.”

Required: One Marauder’s Map

| Boston, MA, USA | Crazy Requests, Extra Stupid, Technology

(I work in a large retail store that requires maps for customers. An older woman approaches me with said map…)

Woman: “Excuse me, do you work here?”

Me: “Yes, ma’am, what can I do for you?”

Woman: “Well, that map:” *points to the one bolted to the floor* “It shows me where I’m currently standing, but this one:” *shows the paper map she’s holding* “doesn’t. Why?”

Me: “Well, ma’am, that’s the map you actually carry throughout the store. There’s no way for it to know where you are at any time.”

Woman: “Well, all of your maps should show me where I am in the store!”

Me: *taking her paper map* “Let me see if I can get the GPS on this paper map fixed for you.”

A Temporary Hot Pocket

| ON, Canada | At The Checkout, Bad Behavior, Pets & Animals

(I am working at a dollar store. We have a very belligerent couple who are always rude and always bringing their dogs into the store. One day they get a new puppy and the man very obviously tries to hide it in his jacket. We all know about the dog, but wait until they are done paying to say this:)

Me: “Did you know your pocket peed down your front?”

(We haven’t seen them since.)

Page 171/581First...169170171172173...Last