Left Holding The Bag
(Many of our customers bring their own bags for their purchases, so we always ask if they need a bag before we start putting their purchases into one. A customer walks up to the register.)
Customer: “Just these today, please.”
Me: “Sure. This is a popular range! I love it, too. Do you need a bag for these?”
Customer: *sounding annoyed* “No, I said just these! I don’t want anything else!”
Me: “Oh, sorry, I wasn’t trying to sell you anything. I meant something to carry them in: a free bag, or did you bring your own?”
Customer: *sighing and rolling her eyes* “I said nothing else! Just these.”
Me: “Okay, just checking. I thought you’d misheard me. It’s fantastic so many people these days are bringing their own to help save the environment.”
Customer: “Yes…”
Me: “There’s all sorts of ones that fold up so small now; it’s best to ask as they’re often hidden away. My friend has one that folds up into a strawberry key-ring.”
Customer: “Okay…”
(I finish scanning the items and process the payment. The customer stares blankly at me.)
Me: “Um, you did say you wanted to put them in your bag?”
Customer: “I don’t have a bag. Don’t you have one?”
Me: “Sure. Sorry, I thought you said you had one. That’s what I was asking you about when you came up to the register.”
Customer: “Oh, sorry, I wasn’t listening. I suppose you get that a lot…”