If Only She Could Hear Herself

, , | Right | August 29, 2017

(My grandmother and I are the customers in this story. My grandmother is in her mid-eighties and hard of hearing, even though she doesn’t like to admit it and feels embarrassed by needing a hearing aid. Because she doesn’t have a car, I usually pick her up and we do our shopping together. We’re in a clothing store to buy something for my cousin’s new baby. This happens as we’re stepping up to pay.)

Cashier: *on the phone with another customer in the back room, calling out to us* “I’ll be with you in a second.”

Me: “No problem.”

My Grandmother: *loudly and after barely thirty seconds of waiting* “What kind of business is this? Isn’t anyone working in this place? That is completely unacceptable! In my day, this never would have happened. How rude! They’re probably all in the back taking a two-hour break.”

(At this point all the other customers are looking and I hear the cashier finish her call.)

Me: *loudly* “Grandma, you’re the one who’s being rude! You just made a scene, and needlessly insulted the work ethic of the cashier, because you’re too vain to wear the hearing aids you so clearly need. If you didn’t need them like you insist, you would have heard the conversation she and I had when we stepped up to the register, and you would have noticed that she was on the phone with another customer.”

My Grandmother: *gives me a betrayed look, puts down the baby clothes she was going to buy and leaves the store*

(I apologized to the cashier and bought the things my grandmother put down. She still refuses to wear her hearing aids, so when we’re out in public together, I refuse to let her be rude to anyone as a result of her own hearing problems and call her out on it every time – really loudly.)

The Gift Card That Keeps On Giving

, , , | Right | August 29, 2017

(It’s a busy Saturday afternoon, and several of us are ringing at the counter, trying to get the line down. Everything is going fine, until a young woman comes up with a large online return and, halfway through, my register crashes.)

Me: “Sorry, I don’t know what happened, but my register crashed on us. Could I move you further down the counter to that empty register over there?”

(Without a word, the woman snatches her purse and moves the six feet down the register counter. I gather up her returns and move as well, just as she’s slamming her purse down.)

Me: “Sorry about that again. Now, we’ll quickly go through this return and have you out of here in no time!”

Customer: “Whatever. I can’t believe I still shop here. Something always goes wrong.”

Me: “I’m sorry, again. Our registers are very old and sometimes they crash, especially when we’re busy like this.”

Customer: “That, too! There’s always a line when I come in. I hate this store.”

Me: “Again, I’m sorry. We’re trying to move as fast as possible.”

(The woman rolls her eyes and I go through her returns silently, making sure each one beeps as I scan it in. Finally, I get through them all, and pause to gather them up and drop them in the returns bin behind me. I come back to the customer to process her refund, but she stops me.)

Customer: “I need you to count those all again and make sure you returned them all.”

(I stare at her for a moment before turning around to gather up her items again. It takes me a minute to find them all in the bin, but eventually I do and I’m able to count them. The numbers match up, but the customer is still shooting daggers at me.)

Customer: “Whatever. Can we just put my money back on my card?”

Me: “Actually… it looks like you used two separate payments on this order. I can put most of it back on your card, but [amount] will have to go back on a gift card, since that’s what you used on the original order.”

Customer: “What?! Are you kidding me? I just waited in this ridiculous line, and now this? I don’t want another gift card! Just give me my money back!”

Me: “I’m so sorry, but—”

(The customer is about to cut me off when the older, extremely nice, and good-natured coworker ringing next to me jumps in tersely.)

Coworker: “Ma’am, I’m sorry, but we can’t give you back actual money you never had in the first place. And I’m sorry you’ve had to wait in line for so long, but it’s a Saturday afternoon and it’s to be expected. Try coming in at nine in the morning when we open; it’s NEVER busy then. Until then, she’s just trying to do her job and help you as much as she can, and you’re making it difficult.”

(The customer was embarrassed and silent for the rest of the transaction, and left without further argument. I never had a problem with her again!)

Unfiltered Story #91981

, , | Unfiltered | August 29, 2017

There has been a lot of drama in Texas lately about which bathrooms trans people are allowed to use. However, my store’s policy has always been to allow people to use the restroom of the gender they identify as – but it’s never really been an issue as our store has only a single room for each gender. Due to the recent issues, corporate has sent out an official statement that employees can choose to recite if anyone tries to challenge our policy.

One day there’s a pathetic little attempt at a ‘protest’, three or four people outside the doors ranting about sin and corruption, and it has gotten to the point where they are harassing customers. The manager has called the police and we are waiting for them to show up and shoo the protesters away.

Meanwhile, another manager has just clocked out and is going outside to his car. One of the protesters gets in his face and demands to know his opinion on our bathroom policy. Not really wanting to engage them, he keeps walking as he recites our official statement.

“No no no no no,” the protester says, and tries to poke him in the chest. “I want to know what YOU, PERSONALLY think about this.”

He slaps their hand away, stops walking, looks them dead in the eye, and repeats word-for-word the official statement, finishing with “I, PERSONALLY, agree with that exact policy.”

The police show up to get rid of the protesters a few minutes later, but sadly the manager didn’t want to press charges.

Why Oh Wi

, , , , | Right | August 28, 2017

(A customer walks into our store where we sell cell phones, as well as Internet and cable TV. I greet her as she walks in and she asks if I can go over her bill, because it’s higher than last month’s bill. I look over the bill and notice that the promotion for her Internet service has expired.)

Me: “It looks like your promotion has expired and you’re now being charged the actual price for the service.”

Customer: “I can’t afford to pay that; I want to cancel.”

Me: “Okay, I can help you with that.”

(I call customer service and the service is cancelled. She comes back the next day, furious.)

Customer: “I asked you to cancel my Internet.”

Me: “I did.”

Customer: “You cancelled my WiFi, too!”


Corporate Tactics

, , , , | Working | August 28, 2017

The retail chain I worked for was permanently closing. As a result, we slashed our prices significantly, gift cards were disabled, and we no longer honored returns/exchanges.

Understandably, we had MANY customers who were very disgruntled by this quick turn of events. Seeing as we had no means of adequately fielding customer complaints, we passed the buck by giving them the phone number to our corporate headquarters.

We gave out that number to many customers over the weeks, with several other stores following suit. The situation got so bad that Corporate finally decided to address the issue. One day, Corporate sent out an email to every single store manager regarding customer complaints.

So, what was ultimately Corporate’s answer? They wanted the stores to stop giving out their number to customers. My manager held an impromptu staff meeting to tell us this. When I asked him if he wanted me to stop giving the Corporate number to our customers, he said, “Nope, they’re the ones who threw us under the bus, we don’t owe them anything.”

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