I’m happy to help customers, and thrilled when one remembers my name and wants my assistance each time they visit the store, but there needs to be a line drawn somewhere! The other day, an older gentleman comes in and asks for help finding something in our sales flyer. I show him where it was, he thanks me, and he is on his way.
Later he asks me to show him where something else is. I do, he thanks me, and walks away again. This happens two or three more times. The whole time there are four or five other team members on the floor with nothing in specific to do, yet he is convinced I am his guy. At one point I go in the back room, clearly marked EMPLOYEES ONLY, and he pushes his cart right through and wants me to look something up for him.
A few minutes after that I am helping two customers at once when he comes up and interrupts them to say he wants me to take him to another part of the store and answer some questions. After a while I don’t hear from him and assume he has checked out and left. I have to go to the bathroom.
While I am standing at the urinal I hear the door bang open. I look in the mirror and there he is, propping the bathroom door open so everyone who walks past, in our clothing department, can see me standing there with a look of shock on my face as I pee. He walks over right next to me.
“Are you almost done? I’ve got some questions over in the car batteries!”