They’ve All Gone Native

| Detroit, MI, USA | Bad Behavior, Bigotry

(At my store I have a lot of very well educated but not native to North America people. Their accents are strong and if you talk too fast they have trouble understanding.)

Customer: *who is being very rude to one of my Russian coworkers* “Can someone else check me out? Someone with American blood?”

Me: “Unfortunately we don’t have any Native American on our staff.”

Customer: *looks me up and down, seeing I’m a white girl, clearly how she defines American* “What? Aren’t you American?”

Me: “Yes, and so is [Coworker], but we’re all immigrants really. Doesn’t matter if it was 100 years ago. Native Americans are really the only ones with American blood and we don’t have one on staff to check you out.”

Customer: “F*** this store.”

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Scoot On Back Over

| UK | Criminal & Illegal, Transportation

(I am working on the service desk when an elderly woman approaches me.)

Customer: “Excuse me, dear. Could I please use one of these scooters?”

Me: “Do you have a blue badge certificate?”

Customer: “Oh, no. I’m not disabled. I’m just old. I’m having difficulty moving around today.”

(I look her over and she indeed does seem tired.)

Me: “I understand. Normally they’re only meant for people who can provide a blue disability badge, but I’ll just call the manager and see if he’s happy to let you use one.”

(I call and he allows it. I unchain one of the scooters and move it up to her. She’s extremely grateful as I show her how to use it and after a couple of minutes she’s off to start her shopping. About an hour later I see her again, leaving the store and still riding it. I assume she’s going to her car or something so think nothing of it until…)

Manager: *running past and outside* “[My Name], call the police. We’ve got a robbery.”

(I call the police and head outside myself to see what’s happened. The woman is being escorted from the bottom of the retail park by my manager and two colleagues. The police arrive before they make it back.)

Manager: “She claims she was going home with it.”

Customer: “But, but, I thought I was allowed. I thought that was what they were for!”

(The police tried to question her and it was apparent that she was completely confused by the entire situation. She broke down crying and you couldn’t help but feel sympathetic. It was decided to just leave everything as it was and the officers offered to take her home instead. No one here has seen her since then, but we hope she’s okay.)

De-flowering The Past

| Fredericton, NB, Canada | Bizarre

(I work in a women’s clothing department.)

Elderly Woman: “What are these little flower things for?”

Me: “Those are for when a lady’s nipples are showing through a shirt.”

Elderly Woman: “Oh… in my day we just used bandaids.”

(We both had a good laugh.)

Their Selfishness Is Stronger Than Their Math

| UK | At The Checkout, Extra Stupid, Money

Me: “We are offering a voucher for £10 off for anyone who donates to charity today. You can also use that voucher in your current purchase.”

Customer: “How much would I have to donate?”

Me: “We ask for a minimum of £1.”

Customer: “£1? What a rip-off! No, I’ll just stick with what I have.”

Me: “Okay, that’s £24.99, please.”

(She paid and left, looking happy with herself. It was surprising how many people weren’t willing to take a reduction of £9 because £1 of it went to charity.)

Needs More Self-Help Than Self-Checkout, Part 3

| TN, USA | Bad Behavior

(We have self-checkouts that customers can use to do their transactions themselves. Some of those have “cards only” notices on them.)

Customer: “Excuse me, I am trying to pay for these things and it doesn’t have the option to pay for cash. Why wont it let me pay for it?!”

Me: “Ma’am, I’m sorry but that one is for cards only, but the next one can do both.”

Customer: “WELL, THERE SHOULD BE A SIGN THERE OR SOMETHING TO SAY THAT!”

Me: “There is a sign.” *points to it — it is the size of a sheet of paper written in black permanent marker in large, bold writing, on the till, basically in her face, and there is one over the cash entrance so customers don’t force cash or change in the machine*

Customer: “WELL, IT SHOULD BE BIGGER! GOD! NOW I GOTTA RING MY STUFF OVER AGAIN! YOU NEED TO FIX THAT MACHINE AND MAKE IT WORK! YOU NEED TO PUT SIGNS ON IT, TOO! AND IT NEEDS TO BE BIGGER! BIGGER!”

Me: “I really am sorry about this, ma’am, I know how frustrating it can be, but I have put signs up to prevent this type of thing and I really am sorry. As for the machine, I can’t fix it. We have a company that handles it for us. I am just a cashier so there isn’t a whole lot of power that I hold. It is scheduled to be fixed within the week, though, so that should help to prevent this from happening again.”

Customer: “WELL, I JUST WANT YOU TO KNOW THAT THERE SHOULD BE SIGNS, SO PEOPLE LIKE ME WHO ARE IMPORTANT DON’T WASTE THEIR TIME DOING YOUR JOB!” *huffs off*

Coworker: *who was walking up* “God, that woman gets on my nerves! She does that all the time and I know she just does that s*** on purpose!”

Related:

Needs More Self-Help Than Self-Checkout, Part 2

Needs More Self-Help Than Self-Checkout

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