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Cents-lessly Arguing

| RI, USA | At The Checkout, Money

(A customer comes up to my register with a can of tuna. She explains that the tuna was part of a recall and would like to return it, but does not have the receipt. Normally returns without receipts are given store credit.)

Me: “Since it’s part of a recall, should I still give her store credit, or can I give her cash?”

Supervisor: “You can give her cash if the register will let you.”

(I process the refund and my supervisor overrides it so that I can give her the cash, which comes to $2.27.)

Customer: “It was 88 cents.”

Me: “Without a receipt I have to give you what the register thinks it’s currently worth, which is $2.27.”

Customer: “But I only paid 88 cents. I returned one at the other store and they gave me 88 cents.”

Me: *to supervisor* “She wants less money than I’m trying to give her.”

Supervisor: “So give her less money?”

Me: “Can I modify the price of a return?”

Supervisor: “No, the register won’t let you.”

Me: *to customer* “I’m sorry, but I can’t change the price. The register wants me to give you $2.27.”

Customer: “The other store gave me 88 cents. I only paid 88 cents. I don’t like to steal.”

(The customer then proceeded to count 12 cents from her wallet and take a dollar bill before leaving the store, leaving the rest of the money on the counter.)

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Protect From Rain But Not From Thieves

| PA, USA | Bad Behavior, Crazy Requests, Criminal & Illegal, Popular

(After a recent renovation, the break room where staff leaves their belongings in the store I manage is visible to customers shopping. I’ve been pushing to have a door put up, but my district manager told me it’s unnecessary. She is visiting one day, during a huge rain shower.)

Customer: *gesturing towards the break room* “How much for that umbrella?”

Me: “Oh, that’s my district manager’s. I’m afraid we don’t sell umbrellas, but the store next door does.”

Customer: “But I don’t want one from there. I want THAT one. How much?”

Me: “I’m afraid it’s not for sale. She just left it open to dry. But the neighboring store’s umbrellas will keep you just as dry.”

Customer: “Oh, sweetie, I’m not worrying about being dry. I got an umbrella in my purse. But that one’s way prettier. How much?”

Me: “Like I said, my manager needs it to stay dry. It’s not for sale.”

(The customer harrumphed, and went on shopping. Later, the district manager noticed her umbrella was missing. Reviewing the security footage, we saw the customer sneak back and steal the umbrella. A week later, a door was installed in front of the break room.)

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A Price For The Devil To Pay, Part 4

| TN, USA | At The Checkout, Money, Religion

(I am ringing up a customer, and it came time to tell them their total)

Me: “Your total comes to $13.34.”

Customer: *hands me $20 bill*

Me: “Out of $20? Ok, your change is $6.66. Have-”

Customer: “Oh! Oh no, can’t have THAT number! I don’t want that, you don’t want that either! Oh! Just.. put the coins in the donation box! We can’t have THAT!”

Me: “…Sure. Uh, have a nice day…”

Related:
A Price For The Devil To Pay, Part 3
A Price For The Devil To Pay, Part 2
A Price For The Devil To Pay

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