Complaining To Have Nothing To Complain About, Part 2

| Long Island, NY, USA | Right | September 9, 2016

Me: “Hi, welcome to [Restaurant]. What can I get you today?”

Customer: “I’ve had a really bad day so far! I’ll have a double shot espresso with extra cream.”

Me: “Oh, no! I’ll make sure to give your order extra attention to try and cheer you up.”

Customer: “Thank you!”

(I make her coffee, and place it down on her table.)

Customer: “Wow, that was quick!”

Me: “Yeah, and just so you know, there’s cream and sugar on the table over by the entrance.”

Customer: “Thanks again.”

(About five minutes later she starts screaming at my coworker.)

Customer: “I DEMAND TO SPEAK TO [My Name]! RIGHT THIS INSTANT!”

Coworker: *on the verge of tears* “I’ll go get him…”

Customer: “These people…”

(My coworker comes over to me.)

Coworker: “[My Name], [Customer] wants you…”

Me: “I know…”

(I walk to her and she immediately starts yelling at me.)

Customer: “THIS COFFEE IS BETTER THAN I EXPECTED! I DEMAND A COMPENSATION DRINK!”

Me: “Isn’t it good if the drink is better than you expected?”

Customer: “NO!”

 

In The Days Before The Phantom Was A Menace

| OH, USA | Right | September 9, 2016

(This takes place before the newer Star Wars movies came out (Episodes One, Two, and Three). I am cashing out customers at the front register. A man and woman come up.)

Me: “Hello. How was everything?”

Man: “It was great, young Jedi!”

Me: *dumbfounded*

Man & Woman: *chuckle*

Me: “All right… here is your change. Oh, and I’m not going to tell you to have a nice day… instead, I’m going to say…”

Me & The Man: “May the Force be with you.”

All Three: *chuckles*

Man: “Have a good day!”

(That made me smile.)

Happy Birthday To You And You

| UK | Friendly | September 9, 2016

(My mum is working on her birthday one year when she receives this phone call. I happen to be by her at the time, as I am paying her a quick visit on my way home.)

Mum: *answering phone* “Hello, [Restaurant]. How can I help?”

Caller: “Hello, is that [Mum]?”

Mum: “Yes?”

Caller: *excitedly* “Hello, [Mum]! Happy Birthday!”

Mum: *slightly confused, as she didn’t recognise the caller’s voice* “Thank you?”

Caller: “Are you having a nice day?”

Mum: *still confused* “I’m having a lovely day, thank you…”

Caller: “Doing anything nice?”

Mum: “Well, I’m at work, so….”

Caller: “…work? This is [Mum]?”

Mum: “Yes”

Caller: “[Mum Different Surname]?”

Mum: “Um. No…”

Caller: “But it is your birthday?”

Mum: “Yes!”

Caller: *stunned* “Your name is [Mum] AND it’s your birthday… How weird!”

Mum: *laughs*

Caller: *excited again* “Well, have a lovely birthday, [Mum]! Nice talking to you!”

Mum: *laughing* Thanks, bye!” *hangs up* “Well, that was weird…”

An Out-Of-Touch Workforce

| Brighton, CO, USA | Working | September 8, 2016

(My mom and I decide to go to a chain famous for their Tex-Mex food. Recently they’ve resorted to using touchpads for ordering. They don’t work 70% of the time.)

Mom: “Excuse me, sir, this isn’t letting me pay.” *she taps on the screen*

Me: “What’s the point if they never work?”

Waiter: “You can break it if you want to. It’s trying to take my job.”

A Hot Slice Of Justice, Part 3

, | Pensacola, FL, USA | Right | September 8, 2016

(At 30 minutes until close, a customer calls in to order a pepperoni, bacon, and extra cheese pizza. I let her know that I have a pepperoni prepped (not baked yet) and ask if she would mind having extra pepperoni without any cost. She agrees, I make her order, and I send her the food. An hour after close, as I’m about to walk out the door, I get a call. I pick it up to let whoever is calling know that we close early on weeknights, and this conversation follows:)

Me: “Thank you for calling [Company]! I apologize, but we close at 11 on weeknights.”

Customer: “Hey! I ordered a pizza from you guys and it was really greasy! I want one that’s less greasy!”

Me: “I apologize for the inconvenience but we’re already closed.” *look up her order history and see she has a complaint and credit for all of her orders*

Customer: “Well, I want a credit! You should’ve told me it would have been greasy!”

Me: “I should have told you a double pepperoni, bacon, and extra cheese pizza was going to be greasy?”

Customer: “Yes!”

Me: “I’m sorry, ma’am, but I can’t credit your account. It seems you have a note here that says we’ve issued too many credits in the past. I apologize, but there’s nothing I can do for you today.”

Customer: “What?! That is OUTRAGEOUS. I have never complained in my life!”

Me: “The last time you ordered you had wings and said they were raw. Our wings come in precooked and we heat them when you order them.”

Customer: “They were RAW! You were trying to give me SALMONELLA!”

Me: “I’m sorry, ma’am, but we’re closed and I won’t be able to help you today.”

Customer: “You f****** b****! I’m going to let your manager now and you’ll be FIRED!”

Me: “Ma’am, I am the manager.”

(The customer hung up and we didn’t get another order from her again.)

 

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