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That’s One Hot Birthday Party!

, , , , , , , | Working | February 2, 2023

I will remember this birthday for a long time! Tonight, we went to [Steakhouse Restaurant] for dinner to celebrate. I had asked [Husband] to invite everyone from the Armed Forces recruiting offices to join us, and a few were able to come.

As we were only able to get an 8:00 reservation, we were among the last people of the evening. Things were going smoothly with everyone enjoying appetizers, drinks, and engaging conversations.

Our food came, and everyone noticed that [Husband]’s boss had ordered a meal that came covered in a glass dome. The server lifted it up to do the fancy presentation and release the smoke.

What we didn’t realize was that our table was right underneath the smoke detector… and there was a lot of smoke! The commander’s young son kept pointing out the smoke to everyone, just as the smoke alarm went off.

They had to evacuate the entire restaurant while we waited for the fire department to arrive. After a few minutes of standing outside in the cold, we were allowed back inside the building, although we were asked to move to a different table so that the smoke detector could be reset.

The management felt so bad that our bill was completely paid for, and everyone in the restaurant was given coupons for free appetizers on a future visit!

Everyone got a good laugh about the entire situation. At least we all had a good time and now we all have a funny story to share!

From The Mouth Of Babes, Part 17

, , , , | Right | February 2, 2023

I have a table make a reservation at our restaurant for 9:00 pm through a concierge at a hotel. We close at 9:00 pm, so I call the concierge and tell them our last seating is at 8:30.

Me: “Please tell your guests not to expect the kitchen to be open after 9:00 pm.”

Concierge: “I will let them know straight away. Thank you.”

Of course, the table shows up at 8:55 pm.

Me: “You will have to order right now because the kitchen is closing.”

Customer: “How rude! Our reservation is for 9:00 pm!”

Me: “We contacted your hotel concierge to tell them this. If they did not relay the information, then I apologize, but the kitchen is not staying open past 9:00 pm.”

Just then a little kid at the table speaks up.

Little Kid: “Mom! The lady at the hotel did tell us, remember, Mom?”

BUSTED. I just stood there with a huge grin on my face as they gave me their order.

Related:
From The Mouth Of Babes, Part 16
From The Mouth Of Babes, Part 15
From The Mouth Of Babes, Part 14
From The Mouth Of Babes, Part 13
From The Mouth Of Babes, Part 12

Paying The Idiot Tax

, , , | Right | February 2, 2023

I recommend a glass of sauvignon blanc to a customer, and he doesn’t like it. I replace it with our other option, which is more expensive, but I don’t change the price as I recommended the one he didn’t like.

I bring him his bill at the end of the meal.

Customer: *Infuriated* “I spend good money here, and I won’t be paying for something I didn’t drink!” 

He tossed the checkbook at me like a Frisbee. I calmly took the book back, adjusted the price, and gave it back to him.

The way his eyes got huge and his jaw opened when he realized his mistake has stuck with me to this day.

Making Some Off-Color Assumptions (And Comments)

, , , , | Right | CREDIT: keyboardbill | February 1, 2023

This happened about sixteen or seventeen years ago, when I was in my late twenties. One thing I know about myself is that I’m a babyface. Even now, at forty-four, I’m tall and I have an athletic build, so I get mistaken for a young twenty-something all the time, so you can imagine what I looked like at the age of twenty-seven or twenty-eight. Now, couple that with the fact that I’m a Black man, and you can just imagine what my life has been like! So, that’s my life in a nutshell: cursed to forever be the “young” Black man.

My team was having a retirement celebration for our manager, and we had a dinner party at a restaurant near our workplace after hours. The shindig ended up being about twenty-five to thirty people, mostly older — I think I was one of two or three people there under age forty — and it was nice. Our manager shed a tear or two, gave a nice speech, blah, blah, etc., etc. The restaurant was open for business, and there were other small parties, couples, etc., there, and they ignored us and we ignored them. But we weren’t segregated; we were seated toward the center of the seating area around a large table and a second smaller one.

Fast forward to the end of the dinner. We were all outside now, saying our final greetings and on the verge of dispersing, and I was among the group. A few people started to make their way home, and our group was now whittled down to about ten or twelve people. Other patrons and pedestrians were coming and going, like normal, and there we were just chatting amongst ourselves.

Notably, our manager was still there with his plaque, a relatively large picture frame, and a couple of gift bags, so it should have been evident to anybody who was in the restaurant for the last hour who we were. You would think.

And then it happened. A woman approached me.

Woman: “Excuse me?”

Me: “Yes, ma’am?”

Woman: “Here are my keys.”

Me: “For?”

Woman: “For you to get my car.”

Me: “I’m sorry, but I don’t work here, ma’am”

Woman: “I don’t have time for games! Here are my keys.”

As she was saying this, she tried to stuff her keys into my hand. Now, I was pissed.

Me: “If you put your keys in my hand, I’m going to throw them across the street and into the gutter.”

Woman: “Then why do you have a badge on?”

As she said this, she reached out to grab my work badge — WTF? — which was on a lanyard hanging around my neck down around my midsection. But before she could, I snatched it away.

Me: “If you touch me again, I will consider it assault and call the police. I don’t work here.”

She withdrew her hand, and I released my badge, which she proceeded to study for the two or so seconds it would take to figure out it was not a restaurant or valet badge.

I believe the restaurant contracted out their valet service, and having done valet work during college, I am fairly certain my business attire did not in any way resemble the uniforms — think tacky vest with logo and matching pants — of the two or three companies that were in my area. And furthermore, none of them did badges on lanyards.

Then, she looked me up and down, came back to lock eyes with me, and while starting to turn away, uttered that word (you know which one) under her breath.

Not gonna lie, it caught me off guard, and in the fifteen years since, I’ve thought of the perfect comeback more times than I care to admit. (That’s the other story of my life, sigh… But on the bright side, I’m prepared now!) But in that moment, I simply couldn’t force words to come out of my mouth. I just turned around and tried to shake off my shock and anger and proceed as if everything was fine.

Most of my remaining coworker group (a mix of Black and white) was aware of what had just transpired, but there was nothing to be said or done really, so we just kind of started small-talking again.

Well, They Mismanaged That Situation!

, , , | Right | February 1, 2023

I work at a high-end restaurant. Due to how crazy the world has been over the last few years, getting staff in and staying has been a struggle. Tonight, we have three new staff on the floor, I’m stuck manning the bar (as we can’t find a trained bartender at present), and my boss is running the door and floating. No biggie, things flow great.

We have a table of twelve dining. They’re high-maintenance but well-behaved enough, but they’re being served by one of our more trained “new” staff, being a month “older” than her colleagues.

As the night rolls along, a woman from the large table pulls that particular server aside and asks to speak to the owner. My boss, unfortunately, just had to duck out early due to an emergency. Of course, this leaves me running the floor while still stuck rush-closing the bar to cover his absence.

Server: “Oh, I’m so sorry, he just left! But our manager [My Name, which is very feminine] is in the bar. I can get her if you like?”

Before the server can run and fetch me, who has no knowledge of the interaction, the woman stands from the table and walks INTO the bar. Of course, I am confused about why this woman is in my bar but want to stay professional and friendly.

Me: “Hi, is everything all right? Can I help you with something?”

She completely ignores me and brushes past me to the young male staff member I’ve just pulled off the floor to help polish a few glasses.

Customer: “Hi. You’re the manager, I presume?”

My coworker gawks in confusion and looks at me for help.

Me: “No, ma’am. I’m the manager. Is there something I can help you with?”

She turns around and stares for a moment like she’s just seen me.

Customer: “Oh! Uh, I just wanted to say… Umm, I just wanted to tell you [Server] was… very good.”

Me: “Wonderful, thank you. Yes, [Server] is amazing and absolutely one of our best. I’ll be sure to pass on your compliments to the owner. I really do appreciate the feedback.”

Customer: “Right… Yes… Thank you.”

Do I really have to be a six-foot male to manage a restaurant?