The Opposite Of A Rib-Tickler

| FL, USA | Bad Behavior, Crazy Requests, Family & Kids, Food & Drink

(I’m the last to get cut tonight and end up having to pick up a table. Right off the bat, this woman tells me how last time she had a horrible experience and that our boss said he’d take care of them the next time they were in.)

Customer: “I want our appetizer crispy, but not burnt. I want our ribs to be meaty and full. I don’t want them to just pick out any kind and my daughter will have her steak medium.”

(I bring out the appetizer.)

Customer: “This isn’t crispy at all! See all this?”

(I go back and get a new one started for her. When I come back out to tell her that, she says:)

Customer: “Well, we actually want it without all the seasoning on it.”

(I run back to let the kitchen guys know, and they are now making the third appetizer for this family. I bring it out when it’s ready.)

Customer: *after about a minute of eating the appetizer* “Why is everything taking so long? Why is the food taking so long? We’ve been here three hours!”

(It’s been approximately a half an hour.)

Me: “Well, ma’am, we had to make you three appetizers first, before the food was put in.”

Customer: “I don’t care. It’s taking too long. And they better not screw up the ribs.”

(I go back to the kitchen and tell the guys they really need to help me out here and they do their best.)

Customer: *after biting into her ribs* “Do you see this? It’s so dry! Taste it!”

Me: “No, thanks, ma’am. I trust you.”

(I grab my manager and have her talk to them. We get her two new baked potatoes, she argues over what medium meant, etc. My manager takes the ribs off the bill. I take it out to her.)

Customer: “Well, I don’t think we should pay for any of this! We didn’t eat it! My daughter hardly touched her steak.”

(I ran back and begged my manager to take care of it, since they had been here over an hour and a half and we’re closed. She took care of the whole check. I sat down with the woman and chatted for a minute afterwards, and she handed me $6… on a check that should’ve been $50, for a table that kept me past closing.)

Sugar-Coating The Prices

| Lincolnshire, England, UK | Crazy Requests, Food & Drink

(An elderly lady asks to see our wine list:)

Customer: “Do you have any house white wines that are sweet?”

Me: “No. Unfortunately our two house white wines are both dry wines. However we do have this [slightly more expensive] sweet white wine. Would you like a glass of that?”

Customer: “No, no. Just bring me a glass of this house white wine and two packets of sugar.”

Avoiding A Hair-Raising Situation

| Wisconsin Dells, WI, USA | Awesome Customers, Awesome Workers, Food & Drink

(Our mom takes us through the drive through of a fast food joint known for frozen custard. We all have one, and as we are driving away and eating, three of us discovered long hairs in our custard. We go back through the drive through and my mother tells them what happened. The poor teen on the mic sounds so nervous when my mom calmly explains the situation. They give us free replacements. We get to the window and instead of the kid, it’s the manager.)

Manager: *hands my mom the tray of three custards as well as a handful of tokens for a free scoop of custard*

Mom: “What is this for?”

Manager: “Ma’am, so many customers in your situation would have screamed at my poor employees and terrified them. The other day, a customer came up to the counter and screamed at and verbally abused the fifteen-year-old girl at the register because he found a very small piece of onion on his burger when he had asked for none because he doesn’t like the smell of them. And other people would try to sue us for that. So I am giving these to you as a thank you.”

Mom: “Oh, wow. You’re welcome, I guess.”

(Our custard was delicious and hair free, though it melted rather quickly once we got to the park as it was the summer. Good thing we had dishes and not cones!)