Very Family Unfriendly

, | AB, Canada | Right | April 22, 2016

(I’m a hostess at a restaurant that is comprised of a dining room on one side and a lounge/bar on the other. Children, for obvious reasons, are not permitted on the bar side. On this evening we are packed, which is not unusual for a Friday night. A female customer approaches me at the front desk.)

Customer: “How long is the wait for the dining room?”

Me: “Good evening. Right now we are looking at a forty-five minute wait for the dining room. Would you like me to put your name down?”

Customer: “Forty-five minutes! That’s pretty s***ty! What about the bar?”

Me: “The bar does have availability. Is everyone in your party over eighteen?”

Customer: “No, I have two little kids that are d*** near starving!”

Me: “I apologize, but minors are not permitted in the bar side.”

Customer: *shouts* “Oh, you just hate children, then!”

Me: *stunned silence*

(The family left, the mother swearing and cursing our “children hating” policies.)

Diapathetic

| AB, Canada | Right | April 22, 2016

(I’m the head hostess on staff at an up-scale restaurant on a very busy Friday night. It’s not long before the restaurant is packed with customers waiting for tables. The hostesses are located at a desk directly in front of the front doors where patrons check in and get a pager, which is customary for any restaurant with high wait times. An angry female customer approaches our desk in the middle of the dinner rush. There is a long line of people waiting to check in.)

Customer: “How much longer is it going to be?! We’ve been waiting forty-five minutes!”

Coworker: “I’m sorry, ma’am. May I have your name or pager number so I can check where you are on the list?”

Customer: “What pager number? I never gave you my name and we never got a pager!”

Coworker: *recognizing customer* “Oh… uh…”

Me: “I apologize for the misunderstanding, ma’am. Did you check in with the girls here when you arrived?”

Customer: “Well, yeah! I asked if tables were available and they said there was a wait! Nobody told me I had to give my name! My children are starving!”

Coworker: “I’m sorry. I would have gotten your information, but you walked away when I informed you of our hour-long wait—”

Customer: “Well, this is ridiculous. We’ve been standing right over there watching you for the past hour! My son is diabetic!”

Me: “Again, I apologize for the miscommunication. Perhaps if you have a small snack for your son to tide him over, we can get you in as soon as possible.”

Customer: “What?! I don’t just carry food around with me! Can’t you bring him something from the kitchen?!”

(We got them in at the next available table, if only to make her go away!)

Cause For Pregnant Pause, Part 12

| Rotterdam, The Netherlands | Right | April 20, 2016

(I am a 5’8″ woman, weighing in at about 160 pounds. I work in aprons that tend to bulge around the waist. As one customer is paying, I am talking to his friend.)

Customer: “So, when is your due date?”

Me: “Sir, there are questions you should not ask a woman unless you are one hundred percent sure.”

Customer: “Oh, but I am sure you are pregnant!”

(I was too flabbergasted to even respond at this point. I walked away and quickly changed into a different style apron. I still don’t understand how he could think asking that would be okay – I hope someone explained it to him!)

Related:
Cause For Pregnant Pause, Part 11
Cause For Pregnant Pause, Part 10
Cause For Pregnant Pause, Part 9

Should Have Squid While You Were Ahead

| Seattle, WA, USA | Friendly | April 19, 2016

(I’m hanging out with a friend, and we decide to go to a sushi restaurant.)

Me: “The calamari here is really good. Want me to order you any?”

Friend: “No. I love cephalopods too much. Eating octopus would be like eating a cat.”

Me: “Do you mind if I order it for myself, then?”

Friend: “Oh, that’s fine. Go ahead.”

(Later, I get my calamari and start eating it.)

Friend: “Okay, I have to try it.” *she takes a piece of calamari off my plate and eats it* “Dang it! It’s good.”

Not Their Finest Hour(s)

| MI, USA | Right | April 18, 2016

(At rush hour on a Saturday night, a party of 16 people comes in. I am a hostess.)

Me: “It’s going to be about one-and-a-half hour wait for you guys.”

Customer: “Okay, we will stay.” *walks away*

Me: *writes down info including the time they came in*

(Twenty minutes later.)

Customer: *storms up to the host stand* “Where the h*** is our table?! We have been waiting for TWO HOURS!”

Me: “Sir, it’s still going to be a little bit. You came in at 7:20, it is now 7:40 and I quoted you at an hour-and-a-half, so it’s probably still going to be another hour.”

Customer: “This is BS. Are you stupid or something? We have been waiting two hours!”

Me: “If you want, I can get my manager for you so she can help you out.”

(My manager comes out, and says the same exact thing to them that I do. The customers proceed to go and tell all the people waiting that we are understaffed, that if I wasn’t a girl he would punch me in the face, and that we probably have bugs in the kitchen. Twenty minutes after that.)

Customer: “Can you people seriously not tell time? We have been waiting for hours!”

Me: “I promise I am trying to get tables for you as fast as I can, but it’s only 8:15 now so you still probably have another 45 minutes. It is Saturday night and there are other parties here. We do call ahead seating if you choose to come in with a large party again and want to speed up your wait time.”

Customer: “There is no way I am ever eating at this place again! I will report your horrible attitude to your manager!” *storms off*

(After all that, they still ate at the restaurant and ended up stiffing the server on an over $250 meal.)

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