Charged With Stupid Indignation

| Port St Lucie, FL, USA | Extra Stupid, Food & Drink, Money, Theme Of The Month

(A customer presents two coupons, both for large sandwiches.)

Customer: “Can I use these both?”

Me: “Yes, ma’am.”

Customer: “Okay can I get a [Sandwich #1] and a [Sandwich #2]. But I want extra lettuce, tomato, and sauce on that one. And can I get one fish sandwich?”

Me: “Sure, just let me take these two coupons off for you, okay?”

(I give her the two free sandwiches so she’s only paying for one.)

Customer: “All right, that sounds good to me!”

(Her order is finished, she has the bag, her coupons were taken off, everything seems perfect. But of course, it isn’t.)

Customer: “Ma’am?”

Me: “Yes, ma’am. Is there something wrong here?”

Customer: “Well, yeah, you charged me for two sandwiches.”

Me: *checks the receipt* “The only sandwich you paid for was the one with extra toppings. They came to a little more, but I assure you, you only paid for one of the three.”

Customer: “No, you charged me. Look here.” *points to the one sandwich she paid for*

Me: “Yes, I charged you for that sandwich. But where it says ‘1P,’ means it was free. There is one on the [Sandwich #1] and one on the fish.”

Customer: “But you charged me for two sandwiches.”

Me: *speaks a little slower* “The 1P next to the sandwiches make them $0. Free. You have two free sandwiches. Two.”

Customer: “Ma’am. You charged me for two.”

(I wanted to bash my head into the register. Finally after about six minutes, she finally understood that I only charged for one sandwich, and then left happily.)

Promo Is Too Slow-Mo

, | Port St Lucie, FL, USA | Money, Technology, Theme Of The Month

(I work for a very large, well know fast food company. I am a manager, and coupons can only be taken off by a manager. Every single time there is a coupon I have to put in a code. Every. Single. Time.)

Me: *in the front of the store filling orders*

Crew Member #1: “PROMO!”

Me: *runs to opposite end of the store to take it off*

Me: *goes back up front to correct a customer complaint*

Crew Member #1: “PROMO!”

Me: *knows line can’t move until I take it off, but I can’t leave the customer*

Me: *finally takes off the coupon in drive-thru*

Crew Member #2: “I need a promo!”

Me: *runs back to the front of the store*

(The phone rings. It’s a customer inquiry.)

Crew Member #1: “PROMO, PLEASE! AND I NEED A DISCOUNT!”

Crew Member #2: “Can I get a promo?”

(I talked on the phone while bagging orders while promo-ing off the front order, then ran to the back, still picking up the food items I needed on the way, promo-ing that off while still answering a customer’s question while having the headset on to make sure my drive-thru people are taking the correct orders. Needless to say, I left the coupon button on automatic for the rest of the day. Coupons are a lot more work than you think. F*** that s***!)

They Won’t Stop For Muffin

| Montreal, QC, Canada | Crazy Requests, Extra Stupid, Food & Drink

(I’m a cook working the breakfast shift. I notice two women sitting at the bar arguing with the waitress. We no longer serve bagels due to lack of sales and a high volume of losses, this being specified on the menu.)

Customer #1: “So, do you guys serve like bagel sandwiches. You know like the ones at [Popular Chain Restaurant]?”

Waitress: “I’m sorry, but those are not offered on the menu.”

Customer #2: “But you can make it right?”

Waitress: “Is it on the menu?”

Customer #2: “No, but can you?”

Waitress: “It’s not on the menu, so I”ll have to say no.”

Customer #2: “You do make breakfast sandwiches though?”

Waitress: “Well, that is on the menu so yes.”

Customer #1: “Okay, so we’ll take the English muffin.”

Waitress: “Okay.”

Customer #1: “But I want to switch the ham for bacon.”

Waitress: “We can do that.”

Customer #1: “I’ll also want lettuce and tomato in it.”

Customer #2: “At the same time we’d like to switch the English muffin for a bagel.”

The Coupon Situation Is Fluid

| UT, USA | Crazy Requests, Health & Body, Theme Of The Month

(I overhear a woman complaining down the phone:)

Woman: “I ATE AT [FAST FOOD PLACE] LAST NIGHT, AND I GOT SO SICK, I HAD DIARRHEA!”

(There is a pause, with the other line presumably apologizing profusely.)

Woman: “Can I get some coupons?”

Driving You To Not Drink

| Fort McMurray, AB, Canada | Crazy Requests, Food & Drink

(I work at a dual restaurant; one dining room, two counters. One is a well known Canadian coffee shop; the other is a burger place. People love their coffee, so often don’t get a soft drink from my side.)

Me: “Okay, you want a number nine with medium fries. Do you want a drink with that to make it a combo?”

Customer: “No, my wife’s grabbing coffee from [Coffee Place].”

(He pays, his wife grabs a table, and I go to wipe down some trays. My coworker hands off the food, but the customer just stands there staring at me.)

Me: “Sorry, is there a problem?”

Customer: “Yeah, don’t I get a [Soda] or something?”

Me: “No.”

Customer: “Well, why not?”

Me: “Because literally less than two minutes ago you told me you didn’t want one.”

Customer: “Well, I should get a drink for the price I paid!” *walks off*

Next Customer: “Did he really get mad because you didn’t give him something be said he didn’t want?”

Me: “Yup. You still wonder why people don’t like this job?”

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