Will Always Find A Way To Get Hot And Bothered

, | Sydney, NSW, Australia | Bizarre, Food & Drink

(I work as a manager at a fast food restaurant and sometimes I deal with incredibly strange ‘complaints.’)

Me: “[Restaurant], [My Name] speaking. How can I help you?”

Caller: “Hi, I just got home from coming through your drive-thru and my chicken is too hot.”

Me: “…Too hot as in ‘spicy’ hot, or ‘heat’ hot?”

Caller: “Heat.”

Me: “Uh. Okay, it’s supposed to be hot.”

Caller: “That’s why I’m calling. The chicken’s too hot.”

Me: “I’m not sure I follow. What is it exactly that you want me to do for you?”

Caller: “Well, the chicken’s too hot.”

Me: “Okay, is it too hot because it’s been sitting in the warmers for too long or because it’s fresh?”

Caller: “No, it’s fresh. It was actually quite nice. Very juicy, too.”

Me: “Yeah…?”

Caller: “So, what are you going to do about it?”

Me: “What do you WANT me to do about it?”

Caller: “Okay, you know what? You’re so unhelpful. Give me the number to your head office; I’m filing an official complaint.”

Me: “Uh, okay, ma’am. The number is [head office number].”

Caller: “You’ll be hearing from me again soon!” *click*

Upgraded Complaints

, | MT, USA | At The Checkout, Bizarre, Family & Kids, Food & Drink

(I used to work at the local big-name ice cream and burger restaurant eight years ago. The night shift lead is the owner’s son that was just a little runt when I worked there. On this trip through the drive thru I order a small ice cream cone for me and a blended drink for my husband. We get the drink, but while the cashier is taking another order he opens the window:)

Shift Lead: “So, she accidentally made a large cone instead of a small one. Is that still okay?”

Me: *I raise an eyebrow and scoff dramatically* “No! It. Is. Not. Okay! You are giving me more for my money and it’s just unacceptable!”

Shift Lead: *grinning and handing me the cone* “Gosh darn us for giving you a free upgrade, right?”

Me: “Gripe, gripe, gripe. Obligatory threat to complain to your father, young man!”

Shift Lead: *laughing* “Yeah, you have a good night, too!”

Trying To Explain In Black And White

| Fairfax, VA, USA | Bigotry, Crazy Requests, Food & Drink

(I’m the hostess at an upscale restaurant where all the tables are pre-set with silverware rolled up in black linen napkins. If a customer with white pants come in, we trade out their silverware with one rolled in white linen. This prevents any black lint or string that might’ve been on the napkin from being highly visible. I’m currently working a busy Saturday and the restaurant is about 3/4 full. I’ve just sat a group of four ladies at a booth. Three of them are black and are wearing black pants or jeans. The fourth lady is white and wearing white pants. I switch out her silverware.)

Black Lady #1: “I CANNOT BELIEVE WHAT I AM SEEING!”

Me: “Pardon?”

Black Lady #1: “YOU JUST GAVE HER WHITE SILVERWARE BECAUSE SHE’S WHITE!”

Me: “Oh, no, ma’am. We do this for everyone who—”

Black Lady #1: “—IS WHITE?! GET ME YOUR MANAGER NOW!! I CAN’T BELIEVE ANYONE CAN STILL BE RACIST WHEN OUR PRESIDENT IS BLACK!!”

(I was too shocked about being yelled at in front of the full restaurant that I just sulked away quickly and got my manager. I could feel everyone staring. After spending 10 minutes at the table explaining to them the real reason I exchanged the silverware and also pointing out that practically every other white person in the restaurant had black linen silverware, the manager agreed to run out a couple free appetizers on the house. We stopped giving out the white linen after that night.)