It’s All In The Details

| Right | January 23, 2009

Me: “Thank you for calling ****, how may I help you?”

Customer: “Hello, I had a High Tea a few days ago at your place. Could I speak to your manager?”

Me: “Yes, but perhaps I could help you as well?”

Customer: “No, I would like to speak with your manager.”

Me: “All right, one moment please.” *hands over the phone to the manager*

Manager: “Hello, what could I help you with?”

Customer: “I’m sorry, but I really have to complain about this: a few days ago we had this High Tea at your place, but the napkins weren’t good.”

Manager: “What was wrong with the napkins?”

Customer: “The napkins weren’t folded like in the photograph in the restaurant information folder we got.”

Manager: Uh… I’m sorry?”

Customer: “They weren’t folded like in the picture!”

Manager: “Was there anything else that didn’t go well?”

Customer: *pauses* “No, the rest of it was actually wonderful. The cakes and sandwiches were lovely, and the service was really good. There was nothing wrong with that.”

Manager: “…”

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It Comes And Goes

| Right | January 21, 2009

Customer: “Miss, is this a diet soda or a regular?”

Me: “Diet, sir – it’s what you ordered.”

Customer: “Are you SURE it’s diet?”

Me: “Yes, sir, I poured it myself.”

Customer: “Well, it had better be, because I’m allergic to sugar!”

Me: *later, taking the food order* “…and what would you like for dessert, sir?”

Customer: “Oh, I’ll have the chocolate cheesecake sundae.”

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It Was Only A Suggestion

, | Right | January 6, 2009

Me: “All right sir, here’s your meal.”

Customer: “Thanks a lot!”

Me: “Have a nice day.”

Customer: *serious* “Don’t tell me what to do!”

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Finger Lickin’ Good Parenting

, , , | Right | January 6, 2009

(A man walks up to our hot case with his wife and two little girls.)

Me: “Hi! How may I help you?”

Customer: “Hi – we wanted to get some chicken strips.”

(As I am taking his order, I notice his daughters licking the hot case glass.)

Me: “Excuse me sir, but your daughters are licking the glass.”

Customer: “Yeah.”

Me: “Well…aside from the fact that the glass is hot, we cleaned it this morning with a chemical cleaner to wash off a layer of grease build-up.”

Customer: “So?”

Me: “The chemical we used is a known carcinogen. I might suggest that you stop your daughters from ingesting it.”

Customer: “Look, lady. You’ve obviously never been a parent. When you have kids, you’ll learn that it’s MUCH easier to just let your kids do whatever they want.”

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So That’s The Difference…

, , | Right | December 23, 2008

Me: “Ma’am, are you ready to order?”

Customer: “Yes… how many pieces come in the grilled chicken meal?”

Me: “It comes with one, but we can put on a second for $2 extra, no problem at all.”

Customer: “Okay, do that, then.”

Me: “Yes, ma’am. That comes with two sides, what would you like?”

Customer: “Just give me a double order of the steamed veggies, please. I’m a vegetarian.”

Me: *surprised* “All right, well, are you sure you want the chicken, then? It’s made of actual meat….”

Customer: *angrily* “I said I’m VEGETARIAN, not a d*** VEGAN!”

Me: “…yes, ma’am, my apologies.”

(I then retreat to the back to enter in her order. As I do so, the manager walks up.)

Manager: “You look annoyed; something wrong?”

Me: “Just wishing we served alcohol… I could use a shot.”

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