His Behavior Defies Explanation

| The Netherlands | Bad Behavior, Crazy Requests, Food & Drink

(My family is eating dinner in a local Greek restaurant. While we’re eating, we see a man come in along with two women. The man seems to speak an odd blend of Dutch and English. They’re quickly seated, and are served drinks and a complementary basket of bread and garlic butter. Moments afterwards, the man calls over the serving girl.)

Man:” Your boss! Go get him!”

(Despite her surprise at the sudden demand she brings over the owner of the restaurant. The man picks up a piece of bread as if it’s the most disgusting thing he has ever handled, and holds it up towards the owner.)

Man: “This is terrible service! This bread, it is dry, and it is cold!”

Owner: “I’m sorry that it seems to be dry, sir, and we had not realize you wanted it to be warm. I will ask the kitchen for a new basket of bread and have them heat it up for you.”

Man: “This is ridiculous! I must have warm bread. Why is it not warm?”

Owner: “Once again, our apologies, sir. We don’t normally serve our bread warm; however, as I said, we can certainly heat some up for you. ”

Man: “No! I want to know how you can think to serve cold bread! I must have warm bread! I am an American; we always have warm bread! I must have warm bread!”

Owner: “Here it is customary to serve it cold, sir, but once again, I can have some heated up for you. ”

Man:” NO! I want you to explain to me how you dare to serve cold bread! How dare you do this to your customers?!”

(At this point the owner is clearly fed up with the man but he stays calm throughout.)

Owner: “It is simply what we serve here, sir.”

Man: “No! I must have an explanation! You must explain to me how you think you can get away with this! Explain to me why think you can serve cold bread!”

(The man kept demanding an explanation, volume rising all the while, until the owner was forced to ask them to leave. When the topic of the bill came up, the women suddenly started claiming they hated the beers they were served. They were eventually given their drinks for free, just to stop them from starting another scene…)

Turning Wine Into Comedy

| Albany, NY, USA | Religion

(While at the restaurant where I work as a waitress, a bunch of priests are seated in my area. Four of them are pretty young, one is clearly older. They order wine, and I get to the last older priest, stumble, and the wine ends up in his lap. His face gets all wet, and I can tell he is trying hard not to swear…)

Priest: “I cannot believe this! You spilled wine all over me! I am all wet!” *some other words I think are Latin or some derivative thereof*

(I am horrified, but put on a solemn look.)

Me: “Forgive me, Father, for I have sinned!”

(The whole table and some around us burst into laughter, except the old priest.)

Allergic To Common Sense, Part 7

| Anaheim, CA, USA | Crazy Requests, Extra Stupid, Food & Drink

(I am a training to transition from host to server at a popular chain restaurant. It is my first time shadowing someone and I encounter why serving is so frustrating.)

Customer: “I’ll have the Cranberry Balsamic Chicken Salad, please.”

(I deliver it to her.)

Customer: “Excuse me, what kind of dressing is this?”

Me: “It’s balsamic dressing.”

Customer: “Oh, balsamic?”

Me: “Yes, would you like some more on the side?”

Customer: “No… I’m allergic. I can’t have balsamic dressing.”

Me: “I’m so sorry!”

Customer: “This is the wrong salad. I need a new one.”

(I bring out the menu and explain her options to her.)

Customer: “I’d like this one.” *points to a photo of the salad she just received*

Me: “So, you’d like the salad you have now?”

Customer: “No. I can’t have balsamic.”

Me: “I can do a different kind of dressing for you. We have ranch, blue cheese, hon—”

Customer: *interrupting me* “No. No, I don’t want any of those. I want this one.” *points to the salad again*

Me: “That one comes with balsamic dressing. It’s called the “Cranberry BALSAMIC Chicken Salad, but you can choose from any of these dressings from the list right here instead of the balsamic.”

Customer: “I’ll just have a burger.”

Related:
Allergic To Common Sense, Part 6
Allergic To Common Sense, Part 5
Allergic To Common Sense, Part 4

Can’t Save This Bacon

, | Australia | Crazy Requests, Food & Drink

(I work at a popular fast food restaurant that allows customers to make a large range of changes to their food which we occasionally get wrong, but we are always happy to fix.)

Customer: “I ordered no bacon on this burger, but you’ve put bacon on it. I’d like a fresh burger.”

Me: “We are very sorry, madam; we will get that fixed straight away.”

(I then signal to the manager who tells the chef to remake the burger fresh as is custom but take off the bacon. He then proceeds to throw the old burger in to the waste bin which is in view of the customer. She waits until the burger has been freshly made and then decides to complain again.)

Customer: “This burger is still no good.”

Me: “I’m not quite sure I understand. There is no bacon on this burger. Is there another problem?”

Customer: “Yes, you did not make a fresh burger. I heard the man tell them to take the bacon off this one.”

Me: “Ah, I understand the confusion but that is just how we communicate specific orders. We are referring to the way the burger is usually made and removing the bacon from the recipe, not your original burger. I assure you that this is a freshly made burger that hasn’t had any bacon on it.”

Customer: “I don’t believe you. I think he took the burger out back and just took the bacon off.”

(My manager then proceeded to go through the waste bin until he found the ladies original burger and produced it for her. She was still unhappy and decided she wanted a refund, and both burgers went in the trash.)

Things Are Looking Up

| Towson, MD, USA | Bizarre, Crazy Requests

(I am a trainer at a place known for its broccoli cheddar soup. Generally, our customers are pleasant, but recently one of my newer trainees was taking orders when a middle aged woman comes up to her.)

Cashier: “Hi! What can I get for you today?”

Customer: *rudely* “I’ll have [sandwich] and [soup]. To go.”

Cashier: “Okay! That will be [total]. Anything else I can do for you today?”

Customer: “You can get me your manager! Now!”

Cashier: *taken aback* “Oh… okay, sure thing!”

Manager: “Hi, what seems to be the issue?”

Customer: “This cashier kept looking at me!”

Manager: “…I’m sorry, she looked at you?”

Customer: “YES. She kept looking at me while taking my order! It was so disrespectful!”

Manager: *dramatically covers her eyes with her hand* “Oh, I am SO sorry, ma’am. Please excuse our disrespect!” *exaggeratedly fumbles for receipt with eyes closed* “Is there anything else we can do for you today?”

(The woman storms out without her food.)

Cashier: *to me* “Can I go on break and not look at anyone for a few minutes?”