Thinking Outside The Box

| Hahira, GA, USA | Right | February 16, 2010

Me: “Thank you for calling [restaurant]. Can I help you?”

Caller: “I just picked up an order from you and it is completely wrong. It should not be so difficult to get an order right.”

Me: “I’m very sorry. What was the name on your ticket and I’ll see if I can fix this for you.”

(I pull the customer’s ticket and read the order to her.)

Me: “Is that what you ordered?”

Caller: “Yes, but I didn’t get it and my husband said he is very upset as well!”

Me: “What did you get ma’am?”

Caller: “Well there’s a large container of soup in here that I did not order and I haven’t even opened the Styrofoam boxes but I’m sure they’re wrong!”

Me: “Could you open the boxes and check for me?”

Caller: “Your d*** restaurant screwed up! There is no reason for me to open the boxes!”

Me: “I’m just trying to find out what happened to your order.”

Caller: “Fine!” *checks boxes* “Well the food in the boxes is right but I did not order any soup!”

Me: “Don’t worry. The soup was placed in your bag by mistake. You weren’t charged for it.”

Caller: “I’m still not happy about all this. I want to speak to a manager!”

(My manager took the phone, and listened to the woman’s story.)

Manager: “Just so I’m clear here ma’am, you’re angry because
you got free soup?”

Caller: *click*

 

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1 Billion Served (And Eaten)

, | Texas, USA | Right | February 13, 2010

(I’ve just finished ringing up a customer’s order.)

Customer: “Is it too late to make the drink and fries big?”

Me: “Of course not, let me just charge it.”

Customer, to my manager: “It should be free since she didn’t offer it to me! You should offer it to everyone equally!”

Manager: “I’m sorry sir, she can’t give it to you for free. We’re all human. We all make mistakes.”

Customer: “Well, fine! Next time I want to be helped by someone who isn’t human!”

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No Wonder He’s Always Stuffed

| Watertown, NY, USA | Right | February 11, 2010

(Seated at one of my tables is a grown woman. Placed across from her is a stuffed animal.)

Me: “Welcome to [restaurant]. Can I start you off with a drink?”

Customer: “Yes, I’d like a diet coke.”

Me: “Okay, one diet–”

Customer: *gestures to stuffed animal* “…and he’ll have
our house wine.”

Me: *laughs, playing along* “He doesn’t look over 21, ma’am.”

Customer: *completely serious* “Oh, you’re right. He’ll just have a lemonade, then.”

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Mmm, Hemoglobin

| Lancashire, UK | Right | February 10, 2010

(I am cleaning down the kitchen and I manage to cut my hand rather badly. There are no bandages in the kitchen so I wrap it in a cloth and go to find my manager out front.)

Customer: “Excuse me, we’re ready to order our dessert.”

Me: “I’m sorry, I’m just trying to find a bandage at the moment. Could it wait a minute?”

Customer: “Well, I only wanted some ice cream.”

Me: *shows hand* “You want blood with that?”

Customer: “Chocolate sauce, maybe?”

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Burn Me Twice, Flame On Me

, | Australia | Right | February 10, 2010

(Note: I’m a customer and overhear this conversation.)

Worker: “Hi, what can I do for you?”

Customer:“I bought this garlic bread, and I burnt my hands and my mouth.”

Worker: “Oh, how did you burn both?”

Customer: “It was too hot in my hands, so I put it in my mouth…”

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