Unfiltered Story #168392

, , | Unfiltered | September 26, 2019

Usually, when someone orders something off the “Dinner” page of our menu, they get a dinner bun with it. However, probably 90% of customers don’t eat the bun, so we end up having to throw them away. So recently the higher ups decided we were going to stop providing dinner rolls to reduce cost and waste. This happened about a week after we ran out of our last order of rolls.

2 elderly ladies are sitting together, I bring them their food. They both order dinners.

Me: “Here’s your dinners ladies”
Lady 1: “Can I get some napkins?”
Lady 2: “Where’s my dinner bun? It’s supposed to come with a dinner bun.”
I start to leave the table to get the napkins, but first say –
Me: “I’m sorry we don’t have dinner buns, we phased them out.”

As I walk away, I hear Lady 2 repeat what I said. I grab a couple napkins and return to the table.

Me: “Here you go, can I get you ladies anything else?”
Lady 2: “This is supposed to come with a dinner bun.”
Me: “I’m sorry m’am, we don’t have dinner buns anymore. Most people didn’t eat them so we stopped ordering them. I can offer you some toast or bread instead if you would like.”

At the point I say that most people didn’t eat them, she looked at me like I personally insulted her.

Lady 2: “But this is supposed to come with a dinner bun.”
Me: “We don’t have any, can I bring you some toast or bread instead.”
Lady 2: “Bring me toast.”

I go to the kitchen window and ask for a side of toast. This was during our busy Sunday lunch rush and I had had more than enough of this woman by now. Luckily, my manager asked there was anything he could do for me, I told him to bring the side of toast to the table so I wouldn’t have to go back there. She must have been so heartbroken about not getting a dinner bun that she didn’t tip.

Unfiltered Story #168372

, | Unfiltered | September 26, 2019

At the end of the meal the following occurs:
Lady: Can I get a small box for this? *Points to what’s left of a combo appetizer*
Me: Sure! Be right back. Looking at what’s left I can see that it won’t fit in a small box but I figured they only wanted to take some of it, as some items don’t hold up as leftovers.
Once I get back with the small box the lady that asked looked at the food then looked at a person across like the table like “really?”
Me: would you like a big box? I thought you said small, sorry about that.
The lady gave me a duh look, and when I got back with a large box I asked if it was big enough and told them to have a nice day.

They Must Belong To The 1%

, , , , | Right | September 26, 2019

(At the cash register in our restaurant/game room:)

Kid: “Can you give me change?”

Me: “Do you have a dollar?”

Kid: *empty-handed and frowning* “Why I gotta give you a dollar?”

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H2-OMG Just Take The Water!

, , , , | Right | September 25, 2019

(I work in a restaurant as a hostess. Sometimes customers start throwing their orders at me as soon as they come in, so I offer to get them glasses of water to make up for the fact that I’m not allowed to take their orders. A couple of regulars come in and start doing this as I’m seating them at their table.)

Woman: “I’d like a sweet tea and bowl of vegetable soup to start.”

Me: “I’m sorry, ma’am, I’m not able to process your meals; however, I can start you off with a glass of water while you wait for your server to arrive, if you’d like.”

Woman: “Sure, we’d like half.”

(She waves me away without explaining what “half” means, so I’m left having to guess at what she wants for her and her husband. After a minute, I return to their table with two glasses filled halfway with ice and the rest with water. The woman looks at me funny as I set them down.)

Woman: “No, I said I wanted half. These aren’t half.”

Me: “Oh, sorry about that, ma’am. I’ll fix these right away.” 

(I go back to the drink fountain and fill their glasses halfway with water, still attempting to figure out what “half” meant. I bring the glasses back to their table again and she huffs, looking at me with an annoyed expression.)

Woman: “No, these still aren’t right. I said I wanted half; this isn’t half.” 

(I have customers who need to be seated waiting at the door, so I finally decide to ask this lady what she means by “half”.)

Me: “I’m sorry, ma’am, I’m afraid I don’t understand exactly what you mean by ‘half.’ Could you explain one more time?”

(She gives a rude sigh and rolls her eyes.)

Woman: “I said I wanted half. A glass with just ice, filled halfway. My husband wants the glass filled. Was that so difficult?”

(I take a silent deep breath as I fix their waters yet again and take them to the couple’s table. The woman finally seems content with what I brought her.)

Woman: “There, finally.” 

(The husband gave me an apologetic look and I finally got to seat my waiting customers. To this day, I still wonder how she expected anyone to get “one half glass of ice and one full glass of water” from “I want half.” Needless to say, I stopped offering to get anybody a glass of water after that.) 

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This All Sprouted From Nothing

, , , , , | Right | September 25, 2019

(The restaurant chain where I work hasn’t been carrying alfalfa sprouts for around 18 months. The customer orders one of our sandwiches which used to come with sprouts by default. About 40 seconds later, she comes up to the counter with it in her hand.)

Lady: “There are no sprouts on this sandwich.”

Me: “Yes, ma’am, I’m sorry to inform you that we’re not carrying sprouts anymore.”

Lady: “Well, can you put some sprouts on it?”

Me: “No, ma’am, this restaurant isn’t carrying sprouts anymore; we haven’t been for around 18 months. Corporate had a salmonella scare and removed them from the shelves.”

Lady: “Well, can you go in the back and get me some, then?”

Me: “No, ma’am. We don’t have any. At all. We haven’t. For a year and a half.”

Lady: “Well, can you call one of the other stores and have them bring some, since you’re out of stock?”

Me: “No, ma’am. As a chain, the corporation has discontinued alfalfa sprouts. None of the stores in the United States have had sprouts in stock for a year and a half.”

Lady: “I don’t like your attitude. Let me speak to your manager.”

(I go get my manager.)

Manager: “What seems to be the problem, ma’am?”

Lady: “This one—” *indicates me* “—won’t give me sprouts for my sandwich.”

Manager: “Well, that would be because we don’t have them anymore.”

Lady: “Well, can you go get some?”

Manager: “No, ma’am. We don’t carry them. We haven’t for a year and a half.”

Lady: *cusses at us, throws her sandwich over the counter* “You just lost my business!”

Manager: “That solves both our problems.”

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