Repeatedly Unthankful

| Davie, FL, USA | Bad Behavior, Crazy Requests, Holidays

(I am supervising Thanksgiving day at our restaurant and since it is one of the most busiest days of the year, I am stuck at the host stand. We are filled up with reservations from 10 am to 11 pm while any walk-ins have to wait two or more hours for a table or cancellation. I have a very long line of reservations trying to check in when a lady of about 55 shoves her way through and starts saying something in Spanish.)

Me: “I’m sorry but I don’t speak Spanish. How can I help you?”

Customer: *grunts and sighs angrily now that she has to speak English* “I have a reservation and I would like to be seated now.”

Me: “No problem. But this line is all reservations that need to check in. You would have to wait your turn.”

Customer: *looks at me like I’m crazy* “But I have a reservation and I’m hungry now.”

Me: *not wanting to deal with a fight since the line was only getting longer* “Fine. What’s your name?”

Customer: *gives name while calling all the (eight) people outside* “Can this go any faster? My grandkids are very hungry.”

Me: “One moment. Let me find your reservation.” *a minute later* “Ma’am, I’m not seeing that name. What time did you make the reservation for?”

Customer: “I made it for noon.”

Me: *I try not to laugh since it is hours after that* “Ma’am, it is now 4:10. Unfortunately, we gave your table away since you were not here at 12 pm to check in.”

Customer: *looking at me like I’m an idiot* “No. You’re supposed to hold the table until I get here. Why is this so hard?”

Me: “We hold the table for 15 minutes and call you. This reservation is four hours old and for four people, not eight.”

Customer: “What’s the difference! Just give me a table NOW! Don’t make me talk to the manager.”

Me: “I am the manager on the floor today. Now, I need you to step aside so I can check these people in. You will have to wait until there’s an open table since your reservation expired at 12:15.”

Customer: “What?! Who eats Thanksgiving at noon?! Why did you think I’d be here at that time?! I want to see your boss!”

Me: “You made the reservation for 12 so we assumed you’d like to eat at that time. I will put you on the waiting list which could be two hours or so. I am the manager on the floor today since both my bosses are either cooking or home. Thank you and please step aside.” *I talk to the person behind her* “Hello, checking in?”

Customer: “I’m not finished! I demand to be seated!”

Me: *losing all patience* “You can have a seat outside and wait for your pager to go off.”

(She storms out of the building ranting and raving. She sits and they wait. I finally seat them at about 7 pm. She tries to tell the server that she is getting free apps since we lost her reservation. This is after she complains about her table. I walk over in front of her table and loudly tell the server, “No free apps or discounts. She made the error. Not us.” Her family all looks pissed off at her. She eats and is a huge pain the whole time. Then she tries to fight the 18% tip that is added on. Again, I walk over to the table.)

Me: “Ma’am… The tip is not optional. Our staff is working on a big holiday so your family can enjoy it together. It even states on our menus that the tip will be added and cannot be waived.”

(The lady had finally had enough. She and her family got up and left. 20 minutes later, her son came back in and apologized to me. He handed me $20 bucks and the server another $20. He said he was happy someone put his mom in her place instead of bending over to make her happy. I ended up taking the $20 and buying drinks for everyone who helped me with the table.)

That Was Too Much Change For Him

| Amsterdam, The Netherlands | Extra Stupid, Technology

(We sell cigarettes. The machine only takes coins.)

Guest: “Hi, I’d like to buy some cigarettes, please.”

Me: “Sure! Do you have enough change?”

Guest: “I only have this €10 bill.”

Me: “No problem. There’s a change machine right next to it.”

Guest: “I don’t know how that works.”

Me: “Uhm… Okay. It’s really easy. You put the bill in the top part, and coins fall out the bottom.”

Guest: “I’ve never done it before. Can you do it?”

Me: “I’m a little busy. It’s not hard. Just put the bill in the top, and coins fall out the bottom.”

(The guest walks away. I continue with my work thinking that this is the end of it. A minute goes by.)

Guest: “THE D*** MACHINE WON’T GIVE ANY CHANGE!”

Me: “Well, let’s take a look. Where’s your bill?”

Guest: *points to the bill, hopelessly lying on the top of the machine*

Me: “Ah, I see. You have to put this in the bill slot, right here, see?”

Guest: “HOW WAS I SUPPOSED TO KNOW?!”

Grilling You About The Cheese

| USA | Crazy Requests, Money

(I work as a cashier at a restaurant with good quality food for moderate prices. We have a meal deal where you pick two entree items in half portions, but you pay less than regular half or full-pricing for each item. Every price for every item is up on the huge menu board directly in front of the customer, so you can figure out exactly how much you’re going to be spending. It’s a little past the peak of lunchtime rush, and a woman with two kids comes in and places her order; getting two meal deals and one regular. I read her entire order back to her to make sure I got it correct. She confirms that it is.)

Me: “Okay, your total is $31.25.”

Customer: *sharply* “Excuse me?”

Me: *trying to keep a cheerful tone* “Your total for the order is $31.25.”

Customer: “That is absolutely ridiculous. I have to pay 31 dollars for this? That’s expensive!”

Me: “I know, ma’am, and I’m sorry. But, since you got two meal deals, it is cheaper than it would’ve been if you’d gotten the regular full portions. Would you like to change anything in your order before I ring it up, see if it makes it a little cheaper?”

Customer: *sighing heavily* “No, it’s… ugh, it’s fine. Just swipe my card. Ugh, this is ridiculous.”

(I swipe the customer’s card and give her a copy of her receipt to keep and another to sign off on. She blinks down at her receipt, up at the menu board, and then scowls at me.)

Customer: “Wait, those two grilled cheeses are $4.19 each.”

Me: “Yes, ma’am, those are the ones you confirmed for your order before you paid.”

Customer: *sighing* “Okay, well, I wanted the cheaper ones. The $3.59 ones. Change them.”

Me: “Okay, ma’am, I’m sorry about that. I’ll get a manager over and we can refund the $1.20 difference to your card.”

Customer: “Excuse me?! I only get a dollar and twenty cents back?”

Me: “Yes ma’am, there’s a 60 cent difference between [Grilled Cheese #1] and [Grilled Cheese #2]. You have two [Grilled Cheese #1]s on your order that you’d like to switch, so you’d be getting a dollar and twenty cents refunded to your credit card.”

Customer: “Are you kidding me? What’s the point of changing it if I only get a dollar and twenty cents back?! My order will still be 30 dollars! It’s almost not even worth getting the money back.”

Me: “I’m so sorry, ma’am, but the price difference is $1.20, so $1.20 is what you’ll be refunded.”

(Why this customer got so offended over a refund that anyone who can do basic math would be able to calculate is beyond me, but regardless, she got her $1.20 refunded, and complained about it the whole time.)

Survey Results Are In: You’re A B****

| Stockholm, Sweden | Bad Behavior, Crazy Requests

(The restaurant I work in is a kind of upscale fast food one where we clear the tables ourselves. We also have a form of questions that we ask some guests to fill out on a tablet and as a thank you we treat them some coffee or tea. I approach two elderly women.)

Me: “Hi, was everything to your satisfaction?”

Them: “Hmm, yes, I guess.” *not looking at me*

Me: “Great! I was wondering if maybe you would like to answer a few questions about your experience with us? It will only take about a minute or two. And as a thank you–”

Elderly Woman #1: “No! I don’t want to do any of that! I don’t have time for s*** like that!”

Me: “Okay, thank you anyway; have a nice day.”

Elderly Woman #2: *as I’m leaving* “How rude! How dare she disturb us!”

(I approach a young pair, two tables down, and they’re more than happy to help me. As I’m explaining the tablet for them I see my coworker walking up to the women and clearing their table. Later while I’m preparing the couples’ coffee my coworker comes up to me.)

Coworker: “God, those ladies were so rude! They tried to get me to give them complimentary coffee on their meal and I told them the coffee wasn’t included, and they started cussing at me and calling me a b****.”

Me: “Yeah, I had a similar experience. Wanna help me bring these coffees over?”

Coworker: “Sure!”

(We walked over with the coffees and — very loudly — thanked the couple for their help and handed them their coffees right in front of the women, who looked very miffed about the entire thing. My coworker and I had a good laugh about it in the kitchen after.)

For Go The Pleasantries

| Chicago, IL, USA | Language & Words

(I’m ordering food at a restaurant where you order at a counter, get food, and sit down. I’m finishing ordering.)

Employee: “Would you like it for here or to go?”

Me: “For go. Wait no to here. Sorry, I screwed up; I meant for here.”

(My friend, who is next to me, bursts out laughing. The employee is chuckling, trying not to laugh.)

Employee: “Okay, for go.”

(He finishes making my food, and I walk away, sit down and realize I forgot a fork and knife for my deep dish pizza. I walk back to the counter.)

Employee: “Did you actually want it to here?”

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