Unfiltered Story #122393

, , , | Unfiltered | October 6, 2018

(I’m a bartender, so getting low or no tips comes with the territory. Other customers always make up for the cheap ones, so you move on. However, I always remember faces. A week prior to this, a guest paid his tab with a gift card which had a remaining balance of $2.78 on it. He wrote $6.00 in the tip portion, so he meant well, but obviously I could only claim the $2.78. He returned, and when it came time to pay, he pulled out the same gift card.)

Guest: “I’m not sure what is left on this.”

Me: *swipes card* “There’s nothing on this card, sir.”

Guest: *angrily hands me credit card* “There should be, I know I didn’t use it all last time.”

Me: “Sir, last time I’m fairly positive you paid with this card, there was a remaining balance of $2.78, which you left as the tip.”

Guest: “That is not possible, I always tip very well.”

Me: “Yes, sir, you did write $6.00 as the tip last week.”

Guest: *nods and sighs exasperatedly*

Me: “But the system does not allow me to claim an amount greater than what is left on the card. I do apologize, but there is nothing left on this gift card. There is nothing I can do. If you feel this is incorrect, the number for our corporate office is on your receipt. Again, I do apologize for the misunderstanding, and hope you enjoy the rest of your day.”

(At this point, I hand him his card and slips back, and go outside to smoke because I’m a little frustrated. The man is always impeccably dressed and drives a wonderful vehicle, so I’m a perturbed that he complained about money. I return inside, look at the credit slip. He originally had wrote $0 for the tip, but I’m assuming he couldn’t go through with that, and crossed it out to write in $8.00 instead. I appreciated it of course, but the whole situation was just odd.)

It’s Amasian People Still Complain About That

, , | Right | October 5, 2018

(The phone rings.)

Me: “[Restaurant]. [My Name] speaking.”

Customer: “I’d like to make a complaint.”

Me: “Sure. What was the problem.”

Customer: “Asians.”

Me: “Asians?”

Customer: “Yes.”

Me: “I’m not sure that’s something you can complain about.”

Customer: “Oh. Okay.” *hangs up*

Breast Practice For Dealing With Narrow-Minded People

, , , , | Right | October 5, 2018

(I own a small restaurant that seats thirty people at a time. A woman I have just served angrily approaches me at the counter.)

Customer: “That lady in the corner table is breastfeeding her baby!”

Me: “Good for her.”

(I turn to go back to what I was doing.)

Customer: “I shouldn’t have to look at that while I’m eating. That’s disgusting! Aren’t you going to do something about it?”

Me: “Sure.”

(I then walk around the counter, pick up the angry woman’s tray, take it into the bathroom, and set it on the seat of the toilet.)

Me: “There. Eat in here. That way you don’t have to be subjected to anything disgusting.”

(The woman storms out, fuming. The mother gives me a thumbs-up. On her way out, she leans over the counter and calls out to me.)

Mother: “You may have just lost that one customer, but you gained one for life, and a second once this little guy gets off the breast milk!”

(I love being the boss and getting to say whatever I want. Her son is three now, and they stop in at least once a week.)

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Bad Coworker Reaches The Tipping Point

, , , , , | Working | October 3, 2018

(We have a customer that will come in around the same time, after work, every other day. He is polite, but never makes chit-chat, always knows his order, says please and thank you, and never complains if there is a wait on anything if we are busy. On top of that, he always pays with a $20 on a $9 charge and leaves the change as a tip. For some reason, new waiters and waitresses don’t like serving him because they think he is intimidating, or rude. Most of the time they get over it, especially with the good tip and the realization that this is pretty much a perfect customer. Order, eat, leave. For some reason, he just enrages a new hire we have. She has already had attitude issues, disappeared on her third day for forty minutes on a half-day shift without telling anyone, and is just really standoffish. Nobody likes her, but we try to get along. One day, the new waitress stomps up to me with a red face and instantly starts ranting:)

New Waitress: “That guy is h***a rude; I asked how his day was and he said it was fine and gave me his order. He didn’t even try and ask how my day was going. He didn’t even look at me for more than a second when he was talking before going back to his book! So disrespectful; I’m not his servant!”

Me: “What? No! We love that guy.” *tells her about him* “Are you sure that’s him?” *points him out*

New Waitress: “Yeah, he’s rude. He isn’t going to get any refills or anything else from me! Rude a**hole! He’d better tip me like you say!”

(The customer never gets a refill of his drink and has to catch a passing busboy to get his bill. He doesn’t cause a scene, and to be honest I forget he’s there until I see him at the till.)

Me: “Was everything okay? How was your meal?”

Customer: “It was fine. I never got a refill on my drinks, and had to ask someone else for a bill, but the food was good, as always.”

Me: “Oh, I’m so sorry about that! Do you want to speak to a manager?”

Customer: “No, it’s fine; you didn’t do anything, but may I have my change?”

(He left without giving a tip. It was literally the first time anyone I know had seen him do that. The new waitress threw a fit, called us liars, and made a scene. The manager tried to calm her down and try and figure out what happened between her and the customer. After a lengthy rant at all of us for “tricking her and sticking her with an a**hole customer!” she tossed her apron down and left. Our customer came back, like clockwork, the day after, and was just as polite and courteous as always, and I got a huge tip. Thank you, Super-Customer, whose name I never got the whole time I saw you! You always made our day better AND you drove away a terrible employee!)

Your Milkshake Brings All The Scammers To The Yard

, , , , , | Right | October 3, 2018

(I’m a manager at a local fast food burger joint. I am in the back office counting money when my drive-thru employee approaches me.)

Employee: “A customer drove up to the window and he is being very rude. I don’t know what to do, so I closed the window and came to get you.”

(I walk over to drive-thru and open the window.)

Me: “Hello, sir, what seems to be the problem?”

Customer: “As I was trying to explain to your worker, we have been sitting in drive-thru for fifteen minutes, and I ordered one small vanilla milkshake. I demand compensation for the long wait time.”

(He then begins to count everyone in his car.)

Customer: “There are five of us, so I think five free, large milkshakes is fair enough.”

(The way the customer has been talking to me, and the fact that he ordered only one small milkshake when he had four people with him, makes me suspicious that he is trying to get free food from us. Even so, giving him five large milkshakes is out of the question.)

Me: “I’m sorry, sir, but I can’t offer you five free milkshakes. I can give you your small one for free, and if you feel that isn’t enough, then you can email [Owner] about your complaint.”

Customer: “F*** YOU!”

(They speed off. The next customer pulls up. I take their money, and give them their food, along with the small vanilla milkshake that would have been thrown away.)

Me: “Have a free milkshake, courtesy of the customer ahead of you.”

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