Have No Reservations About Stealing Reservations

| Boston, MA, USA | Bad Behavior, Liars & Scammers

(I am working as a host in an upscale restaurant on a busy Friday night. As we have a large number of reservations – including one reservation for 12 people – we are currently not accepting any walk-in customers. Four men approach me.)

Me: “Good evening! Welcome to [Restaurant]. How can I help you?”

Guy #1: “Yeah, Hi. Erm, there’s 15 of us meeting here, so…”

Me: *cringing* “Do you happen to have a reservation?”

Guy #2: “Maybe under [Name]? Probably not, though.”

Me: *checking the system* “Unfortunately, I have no reservation for that name and, as we are pretty busy tonight, I can’t accept any more walk-in customers until at least [two hours later]. I am so sorry!”

Guy #1: “Oh… erm, well, we weren’t the ones organizing this so when the rest arrive we will ask if they made a reservation.”

Me: “Okay, no problem, but I don’t see a reservation for that amount of people in the system… The largest I have is for 12 people.”

Guy #2: “Okay, cool. Let us get back to you on it!”

(The rest of the group arrives around five minutes later and a lady approaches me. She stands behind me as she talks to me, facing the computer which is not completely unusual to do.)

Lady: “Hi. I have a reservation for 12 people but I have 15 here now. We want to be seated now.”

Me: *panicking because the restaurant is nearly at full capacity* “Oh… sure, what was the name on the reservation?”

Lady: “It’s on the screen behind you! [Name]!”

Me: “Perfect! Just give me a minute to set your table up.”

(I sit them down and just about manage to grab another table for the extra people that had arrived. The group has been nothing but rude and dismissive of me the entire time. Ten minutes later another lady approaches the host stand.)

Me: “Good evening and welcome to [Restaurant]!”

Lady #2: “Good evening! I have a reservation for 12 people under the name [Name]. We are ten minutes late and only 10 have made it! Sorry about the inconvenience.”

Me: *gesturing* “Oh! I believe I already sat your group just over there.”

Lady #2: “Um… I don’t think so. I don’t know anyone at that table.”

Me: *paling* “Oh… If you could just give me one moment, I will arrange a table for you.”

Lady #2: *shows me emailed confirmation of reservation and laughing* “Did that table steal our reservation?”

Me: “It appears that a mistake was made. However, it’s no problem as I can seat you also!”

(It turned out the first group did in fact steal the reservation as the server overheard them bragging about their ingenuity. Thankfully, the second group found the whole situation funny and I was able to seat them anyway, even with a busy restaurant!)


Allergic To Common Sense, Part 10

| Charleston, SC, USA | Crazy Requests, Health & Body

(I am a cashier at a restaurant. We are a small business and the owners are still working on the perfect way to run the business. A couple walks in and orders at the counter as usual. After finding a table, the woman returns to the counter.)

Customer: “Excuse me; do you have any larger chairs? My husband is too large to fit in these.”

(I know we don’t have any, but I go in the back to ask the owner for advice anyway. I return to the counter with no real solution.)

Me: *”No, ma’am. We don’t have any larger chairs; I’m sorry for your husband’s discomfort.”

Customer: “Okay, thanks anyway.”

(She goes back to her table, visibly upset. The husband returns to fill his drink, and I notice he is wearing an adult bib. They eat all their food with seemingly no complaints. They talk for a few minutes, and then the wife returns to the counter.)

Customer: “Excuse me, I’m having an allergic reaction. Is the manager around?”

Me: “Yes, ma’am. Let me go grab the owner for you.”

Owner: “What’s wrong, ma’am ?”

Customer: “My throat is itchy. I’m allergic to something in your food. Could you name the ingredients for me?”

Owner: *names every ingredient in the food she and her husband has eaten*

Customer: “I’m not allergic to any of that.”

Owner: “I’m sorry, ma’am, then you didn’t have an allergic reaction here.”

Customer: *becoming more angry by the second* “I said my throat is itchy and I’m having an allergic reaction! Don’t you care at all about your customers?”

Owner: “Would you like me to call an ambulance?”

Customer: “No! I’m fine! We were just leaving!”

(She pulled her husband out the door. He seemed indifferent to her “allergic reaction.” He even waved to us on the way out.)

Allergic To Common Sense, Part 9
Allergic To Common Sense, Part 8
Allergic To Common Sense, Part 7


Not Very Closed Minded, Part 21

, | NY, USA | Extra Stupid

(I work at a well-known coffee chain and we are moving from our current store down the road to a larger building. We have been advertising the move for months and told all our customers that we will be closing for one day to move all of our machines, etc. The front door is locked and has multiple signs on it staying that we are closed. In order for us to move machines out easily the side entrance is held open by a garbage can. All the machines and merchandise left in the store are scattered all over the dining area and counters.)

Customer: *approaches front door and pulls on it vigorously multiple times before realizing it is locked and walking around to the side entrance* “Can I have a medium iced coffee with extra cream?”

Manager: “I’m sorry, sir, we are closed today. We are in the middle of moving.” *waves arms around pointing to all the machines and merchandise*

Customer: “So I can’t have my coffee?”

Manager: “No, sir, we are closed and we do not have any coffee made or any machines to brew it.”

Customer: “Well, why doesn’t it say that you are closed anywhere?”

Manager: “With all due respect, sir, there are signs all over the front door and the machines and merchandise are scattered throughout the store.”

Customer: “Oh! I thought that meant only the front door was closed. Have a nice day!”

(We all stood there baffled and still laugh about it to this day! Unfortunately he wasn’t the only customer to come in asking for coffee!)


Not Very Closed Minded, Part 20

Not Very Closed Minded, Part 19

Not Very Closed Minded, Part 18


You Don’t Know Jack About Jackelopes

| Denver, CO, USA | Bad Behavior, Pets & Animals

(The restaurant where I work is western-themed and a popular stop for tourists. I’m ringing a couple out at the on-site gift shop when the lady spots our stuffed Jackelope head mounted above the door.)

Lady: “Is that real?”

Man: “Of course it’s real. Look at it.” *he catches my eye and winks*

Me: *playing along* “Yeah, actually, [Founder] caught this guy out in the south field in the sixties.”

Lady: “Wow! You know I’m from [State] and we don’t have them there. I thought they were a myth!”

Man: “Probably because they look like regular rabbits from a distance, right?”

Me: “Yep. Right up until fall when the Jacks’ horns really come in. The does are harder to spot pretty much year round. Last year, I think, we had a four-prong Jack spotted on the property.”

Lady: “I guess you learn something new every day!” *she snaps a picture with her phone and begins to walk away* “I’m going to have to tell [Friend] that she was wrong…”

Me: *quietly to the man as he turns to follow her* “She’s going to kill you.”

Man: “Worth it.”


Common Sense On A Diet

, | Chicago, IL, USA | Bizarre, Crazy Requests, Food & Drink

(A few friends and I are in the car driving home from the city. We pull into [Fast Food Restaurant]. I pull up far enough for my friend in the back seat to order.)

Friend: “I’ll like a number five with no pickles and a [Soda #1], a number seven with a [Soda #2], two large fries, and a diet water.”

Person Taking Order:  “What was that last part?”

Friend: “Two large fries and a diet water.”

Person Taking Order:  “One moment, please.”

(The person taking the order forgets to mute his headset. We hear him asking another coworker if they carry diet water. His coworker starts laughing hysterically.)

Person Taking Order:  “Please pull up to the window”

(I pulled up to the window to see that the person that took the order was bright red and highly embarrassed for not realizing what he asked his coworker for. His coworker was still laughing hysterically and struggling to stand back up in the background. I tried my best not to laugh even though everyone in the car was in tears from laughing so much.)

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