Unfiltered Story #120913

, , , | Unfiltered | September 12, 2018

(I’m taking orders in drive thru:)

Me: “Welcome to [restaurant]; may I take your order?”

Customer: “Yes, I’d like a #2.”

Me: “Okay, and what to drink?”

Customer: “No, I don’t want a drink.”

Me: “No, problem… did you want the fries?” *sometimes people just don’t want a drink*

Customer: “No I just want the #2.”

Me: “Okay so would you like just two cheeseburgers?”

Customer: *in a aggravated tone* “Yes. That’s all.”

(It would be so much simpler if people knew how to order.)

Looks Like Stupidity Is On The Menu Tonight

, , , , , | Right | September 10, 2018

(The restaurant I work at sends out dishes as they’re ready instead of coursing out the food. As a result, a lot of plates are taken to tables by staff members other than the server for that particular table. This happens right after I’ve dropped off a plate and explained it fairly thoroughly.)

Customer: “How do I know if I ordered this?”

Unfiltered Story #120419

, , | Unfiltered | September 10, 2018

I used to work on point of sale systems: the computer-based cash register/credit card/order taking systems for restaurants and hotels. My company also supported some customers with older, clunky systems from before the manufacturer went to computer-based systems. But even those systems were a few steps more complicated than a basic cash register.

One such customer was the victim of a “smash and grab” robbery. A thief ran in making a lot of noise and acting violent to scare people away from the counter. He then grabbed the register off the counter and quickly ran out.

But this was a modular system. All peripherals were separate devices connected to the register by cables. This includes the CASH DRAWER, which by virtue of its heavy steel frame and grippy rubber feet remained planted on the counter as the cable snapped when the register was violently pulled away.

It’s Soda Water Under The Bridge

, , , | Right | September 10, 2018

(I’m a waitress at a Thai restaurant at the beginning of summer. Recently we’ve had a lot of customers due to the cruise ships visiting and we’ve run out of a couple of drinks. I’m waiting on a table of three who’re staying at a very expensive hotel.)

Me: “Hi there, are you ready to order?”

Customer #1: “Just drinks at the moment. Could I get a soda water?”

Me: “Sorry, sir, but we’re out of soda water today. But we do have tonic water.”

Customer #1: “Well, I’ll just go buy one somewhere else.”

Me: “Okay, but I’ll have to go check with the manager and see if that’s allowed; otherwise you may have to pay a corkage fee, which is usually around $5.”

Customer #1: “That’s ridiculous. It’s not my problem you don’t have what I want.”

(I quickly take the other two’s orders and when I come back out with their drinks, a complimentary jug of water, and an extra glass, I find out the man has left to go buy the soda water.)

Customer #2: “I’m sorry about the other guy. I’m afraid there’s not much you can do when they’re brought up like that.”

Unfiltered Story #119714

, | Unfiltered | September 9, 2018

(I work at a popular fast food chain and we’ve recently redesigned how our menu looks and changed all our numbers so we have to be extra careful while taking orders now to make sure customers are ordering the new numbers for their items)

Customer: I want two number two sandwiches.

Me: Alright, two [sandwiches]?

Customer: Yes *looking up at the menu boards* I don’t see your fries, do you have fries?

Me: Yes ma’am *I point behind me where the fries are pictured* I’m sorry, we’ve recently changed our menu so our sides aren’t where they used to be.

Customer: *still squinting at the menu* But you don’t have fries anymore? I don’t see them.

Me: *I point again to the picture of fries on our menu* We do have fries ma’am, would you like a medium or a large?

Customer: I don’t see them, I’ll check back later. Just give me one number two sandwich.

Me: You only want one? *holding up one finger just to make sure*

Customer: Yes, one [sandwich]

Me: Alright ma’am, your total is $4.24

Customer: …. only $4.24? You must have made a mistake.

Me: One [sandwich], correct?

Customer: Yes.

Me: One [sandwich] is $4.24

Customer: I wanted two.

Me: *trying to keep my composure as a line is building* Okay, your total for two [sandwiches] is $8.48

Customer: Did you add the fry? *pointing to the fries on the menu* I wanted a fry too.

Me: Certainly, that’ll be –

Customer: Why don’t you have shakes anymore? They were so good.

Me: We do have shakes ma’am *gestures to the dessert menu* they’re listed right over there, would you like to add one to your order?

Customer: To go.

Me: *mental facepalm*

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