If Only She Could Hear Herself

| London, England, UK | Right | November 4, 2014

(I am totally deaf in my left ear and partially deaf in my right. I wear a regular hearing aid in my right ear and have a cochlear implant in my left. I’m now 19, and working in a very posh restaurant. I’m serving a party of 10. There is a couple who comes in quite regularly who are the ‘hosts’ of this group. The husband is okay but the wife is really snobby and has caused us problems before.)

Me: “Good evening. Is everyone ready to order?”

Wife: “Could you get the manager for me? Now!”

Me: “Of course, madam. Is there anything I can do for you?”

Wife: “No! Just get him.”

(I go and get my boss but have no explanation why he is needed.)

Boss: “Good evening, madam. How may I help you tonight?”

Wife: “How dare you let your staff wear headphones? We spend a lot of money in here and we expect a certain type of service. This is most distressing.”

(Most of the other guests look really uncomfortable as they realise she’s talking about me and it’s obvious that I have hearing aids.)

Boss: “Madam, I can assure you we do not allow that. If you could point out the server who is wearing them I’ll happily sort this out for you.”

Wife: “For God’s sake! It’s the girl!” *she points to me as I’m still standing at the table* “We are in here all the time and I have never known such disregard for the customer.”

Boss: “I’m really sorry. There’s no way you deserve to be treated this way.”

Wife: “I should think so. I just—”

Boss: “Not you. I was talking to my employee and friend. You—” *referring to the wife “—on the other hand are a despicable human being. How dare you come in here and talk to a member of my staff like that? It is massively, plainly obvious that she is wearing hearing aids. Everyone else at your table can see that. Now you have not only embarrassed yourself and the rest of your table but also my staff member. I’m very sorry but I have to ask you to leave, madam. The rest of your table may stay if they so wish but I simply cannot have my staff treated that way. Please leave. Now.”

Wife: “Well! I think you’ll find you’ve just made a very big mistake talking to me like that. You have lost a lot of business from us. My husband here is a solicitor and he will—”

Husband: “That’s enough. I’m really sorry. We’ve been served by your waitress before and know she wears hearing aids, and I’m not a solicitor.” *to his wife* “I think you need to go home. I’m hungry; I would like to order, please.”

(The wife looks about the table as the rest of the guests sit there in silence. She then gets up and flounces out. I take everyone’s order and the rest of the evening goes very smoothly. When the guests ask for the bill the husband calls me over.)

Husband: “I’m really sorry about my wife. Do you know, I don’t work and neither does she. I won the money on the lottery. Before we were rich I was an accountant and she worked in a shoe shop. I really have no idea why she’s like that. I promise I’ll never bring her in here again.”

(The meal itself cost over £400 and I made a massive tip as everyone at the table felt really badly. The husband still comes in with friends but never brings his wife. He asks for me to serve him and always tips really well but I share the tips now!)

1 Thumbs
3,091
VOTES

Not A-Bun-dantly Clear

| NH, USA | Working | November 2, 2014

(It is the height of the Atkins diet craze and my wife and I have just ordered lunch.)

Food Runner: “What can I get you?”

Wife: “I will have a hamburger.”

Food Runner: “And what toppings?”

Wife: “None, just plain.”

(I see a food runner walk by with a couple of plates including one with a hamburger patty.)

Me: “Looks like someone is on the Atkins diet!”

Wife: *laughs* “I can’t believe people and fad diets!”

Food Runner: *turns around and comes back to our table* “I have a chicken salad and a hamburger.”

Me: “Uhm… don’t hamburgers usually come with a bun?”

Food Runner: “You wanted it on a bun?”

Me: “Well, I didn’t specifically ask for one but I kind of assumed hamburgers usually come on buns.”

(Turns out our waiter had written ‘plain hamburger’ on the ticket and the cook decided to take it to the extreme!)

The Customer Is Always Right… Behind The Counter

, | Orem, UT, USA | Working | November 1, 2014

(I recently quit working at a popular smoothie chain, but would sometimes stop in for breakfast on my way to class. The manager is the only person in the store at this time, and is running behind on the opening procedures. There are no other customers.)

Manager: “[My Name], you can just ring yourself up really quick and I’ll make your order.”

Me: “Okay, as long as it doesn’t get you in trouble.”

(I step behind the counter and put in my order. Just then another customer comes in. He witnessed our interaction, and is clearly confused.)

Manager: “Wanna ring him up for old time’s sake?”

Me: *to the customer* “Welcome to [Store Name]. What can I get for you today?”

(The manager makes both our orders, and I walk to class laughing at how it must have looked to the customer to see another customer go behind the counter and ring their own order up.)

A Lack Of Military Intelligence

| Seattle, WA, USA | Working | October 31, 2014

(I am a female active duty sailor, eating out with my boyfriend. As I order a drink with our meal I give the waitress my military ID to verify my age.)

Waitress: “Is this a joke?”

Me: “Excuse me?”

Waitress: “Do you think I’m stupid? This can’t be real!”

Me: “Um, no, it’s real. Why wouldn’t it be?”

Waitress: “My boyfriend is in the Marines. I know women aren’t allowed to be active duty! This is a fake. You’re probably trying to scam a military discount out of us.”

Me: “No, women aren’t allowed in spec-ops or on submarines yet, but there’s a f***-ton of us in other jobs. I’m an engineer on a carrier and that is NOT fake. Give it back. I’ll just use my driver’s license.”

Waitress: “No can do.”

(She proceeds to whip a massive pair of shears out of her apron and cut my ID in half.)

Me: “WHAT ARE YOU DOING?!”

(A manager that hears me yell comes over immediately.)

Manager: “What’s the problem here?

Me: “Your waitress just cut my military ID in half because, apparently, women can’t serve.”

Manager: “Oh, my god. I’m very sorry, ma’am. Your meal is on us tonight.” *he glares at the waitress* “My office. Now.”

(The waitress got chewed out and we got coupons towards another meal on top of free food. Both my boyfriend and my division officer thought the whole thing was hilarious.)

1 Thumbs
1,626
VOTES

Promo Is Too Slow-Mo

, | Port St Lucie, FL, USA | Right | October 29, 2014

(I work for a very large, well know fast food company. I am a manager, and coupons can only be taken off by a manager. Every single time there is a coupon I have to put in a code. Every. Single. Time.)

Me: *in the front of the store filling orders*

Crew Member #1: “PROMO!”

Me: *runs to opposite end of the store to take it off*

Me: *goes back up front to correct a customer complaint*

Crew Member #1: “PROMO!”

Me: *knows line can’t move until I take it off, but I can’t leave the customer*

Me: *finally takes off the coupon in drive-thru*

Crew Member #2: “I need a promo!”

Me: *runs back to the front of the store*

(The phone rings. It’s a customer inquiry.)

Crew Member #1: “PROMO, PLEASE! AND I NEED A DISCOUNT!”

Crew Member #2: “Can I get a promo?”

(I talked on the phone while bagging orders while promo-ing off the front order, then ran to the back, still picking up the food items I needed on the way, promo-ing that off while still answering a customer’s question while having the headset on to make sure my drive-thru people are taking the correct orders. Needless to say, I left the coupon button on automatic for the rest of the day. Coupons are a lot more work than you think. F*** that s***!)

Page 218/594First...216217218219220...Last