Refunder Blunder, Part 9

, | Fort Worth, TX, USA | Right | February 19, 2015

(I work in a large county hospital, and a national fast-food franchise has a facility in the hospital food court. I eat there very frequently, and this day I am in line behind a lady who is a family member of a patient. She orders a hamburger combo meal.)

Clerk: “Order #109 ready.”

Customer: “That’s mine! That’s mine!”

(She proceeds to carefully inspect every item in the bag, I guess to make sure she got every last French fry she was entitled to. She pulls out and holds up an apple fried-pie.)

Customer: “I did not order this!”

Clerk: *looking at the receipt* “Oh, no, ma’am, you surely didn’t. I’m sorry. But see, you weren’t charged for it either.”

Customer: “Well, I didn’t order it.”

Clerk: “No, ma’am, you didn’t. But you weren’t charged for it either.”

Customer: “But I don’t want it. Take it back and I want a refund.”

Clerk: “Well, we can’t take back food, but it’s ok. Just keep it. Our mistake. You weren’t charged for it.”

Customer: “But I didn’t order it and I don’t want it. Take it back.”

Clerk: “Really, it’s okay. Just keep it.”

Customer: “Well, I want a refund for it.”

Clerk: “But you weren’t charged for it. I can’t give you a refund for something you didn’t purchase.”

Customer: “It was in my bag and I didn’t order it.”

Manager: *stepping in* “Yes, ma’am, I understand. We made a mistake, but you weren’t charged for the pie. PLEASE just keep it with our compliments. No problem.”

(The customer slams the pie down on the counter and storms off with the rest of her order, muttering obscenities under her breath.)

Clerk: *looking at me* “Can I help you, Doc?”

Me: “I’d like an apple pie—”

Clerk: “Oh, don’t even start with me…”

Related:
Refunder Blunder, Part 8
Refunder Blunder, Part 7
Refunder Blunder, Part 6

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When You Know You’ve Worked Too Many Doubles

, | Canada | Right | February 19, 2015

(I’m working the drive-thru late at night when a man pulls up to the window wearing a latex horse mask; his friend in the passenger’s seat is wearing a Guy Fawkes mask.)

Driver: “Evening. I’d like some cheese, please.”

(I stand there for a few seconds, wondering if I’m dreaming.)

Me: “…you mean a cheeseburger?”

Driver: “No, just a slice of cheese, thanks.”

(Without breaking my line of sight with the driver, I grab a single slice of cheese and give it to him.)

Driver: “Thank you. Would you like a turtle?”

(The passenger reaches into the back seat and pulls from it a large snapping turtle.)

Me: “No thank you, sir.”

Driver: “You sure? His name’s Waylon.”

Me: “I’m sure, sir.”

Driver: “Well, have a nice night.”

(I have yet to tell any of my co-workers about this in fear of them laughing and saying I made it up.)

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In Hot Soup Now

| The Netherlands | Right | February 19, 2015

(We serve our soup in big round fancy bowls where the edge is raised on only one side.)

Customer: “Excuse me! Miss, I have a complaint. I’m afraid I did not receive a full bowl of soup. You see, it’s only half full.”

(I look at her bowl and see that it is in fact filled for as much as the bowl allows. You could not possibly fill the bowl with more soup, because it would spill over on one side.)

Me: “Ma’am, it seems that your bowl is completely filled. What exactly do you mean?”

Customer: “Look! Look at this side of the bowl! There’s no soup here. It’s false advertising. Why would you have a bowl this large and high and not fill it all the way?”

Me: “I’m sorry, are you asking me to change the law of physics for you?”

Customer: “Yes!”

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(Hair)Loss Of A Tip

| Dover, NH, USA | Working | February 18, 2015

(I am a 27-year-old female currently being treated for Hodgkin’s Lymphoma and as a result have lost my hair and am generally feel crummy. My friends decide to take me out to cheer me up. I am wearing a knit cap over my bald head.)

Me: “I’ll get a margarita, please.”

Waitress: “Sure, can I see your ID?”

(I hand the waitress my driver’s license in which I have a full head of hair.)

Waitress: *stares back and forth between my face and my ID* “Well, YOU look different.”

(She walks away to fill the orders, leaving me speechless.)

Serving A Fair Lady

| Toronto, ON, Canada | Working | February 18, 2015

(I am a hostess at a fairly high-end restaurant. On a quiet night, I am scanning through the reservations and organize the parties in different sections. I noticed one reservation under the name of “A. Hepburn.” I am a big Audrey Hepburn fan. At the time of their reservation, I greet an older couple at the door.)

Me: “Welcome! Do you have a reservation this evening?”

Customer: “Yes, thank you. The name is A. Hepburn.”

Me: “Very good. Let me show you to your table, Ms. Hepburn…”

(A moment later, I turn to one of my coworkers.)

Me: “I’ve been waiting to say that all night.”

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