Should Have Screamed For The Ice Cream

, | Australia | Right | May 13, 2015

(I’m serving an elderly woman that can’t hear very well. She has orders a meal and I don’t hear her, but I thought she said she wanted a cone as well.)

Me: “Sorry, did you want the cone with the meal?”

Customer: “No, that’s fine; that’s all.”

Me: “So you didn’t want the cone?”

Customer: “No, that’s all.”

(The customer pays and get her meal.)

Customer: “I ordered a cone with that…”

An Extra-Large ‘Helping’

, | TX, USA | Working | May 12, 2015

(I’m in the drive-thru for a Mexican food fast food place and just pulled up to the speaker box, which has a screen below that displays the order.)

Employee: “Welcome to [Fast Food]! My name is [Employee]. Can I take your order?”

(I give me order and notice he put the drink in wrong, putting in an ‘XL’ drink when I just wanted a ‘L.’)

Employee: “Does everything look right on the screen?”

Me: “Actually no, I wanted a large not an extra large.”

Employee: “Oh, sorry. Let me fix that for you.”

(It changes to the large drink I wanted on the screen.)

Employee: “Does it look correct now?”

Me: “Yes, it does.” *jokingly* “Though, if you want to you can give me an XL for the price of a large.”

Employee: *chuckling* “That’ll be [Price]. Please pull up to the second window.”

(I wait a little bit in line, but when I make it to the second window and hand him my card, I get handed an XL drink.)

Employee: *smiling* “I went ahead and got you that extra large for the price of a large.”

Me: “You didn’t have to have to do that.”

Employee: “No, you help me out quite a bit at [Place where I work]. It’s the least I can do.”

Me: “Okay…”

(It’s so nice when employees are willing to help out each other in the field of customer service… Now if only the customers helped us out in return.)

Way Off The Menu

, | UT, USA | Right | May 12, 2015

(I work at a well-known sandwich shop chain and we have a limited menu. It’s a little slow and I’m with my coworker and shift manager. A homeless man walks into our shop.)

Everyone: “Hi! Welcome to [Shop]!”

Coworker: “What can I get for you today?”

Customer: “You guys got any pastrami?”

Coworker: “I’m sorry, sir, unfortunately we only have [lists the meats on our menu].”

Customer: “What about steak?”

Coworker: “We do not sir, I’m sorry.”

Customer: “Well, what do you have here?”

Coworker: *lists all of our sandwiches and sides, which include cookies*

Customer: “Well, then can I get a turkey? And be sure to toast it.”

Coworker: “We actually don’t toast our sandwiches. They only come cold.”

Customer: “Fine. Whatever. Can I get a bowl of soup to get with that as well?”

Coworker: “Sir, again, we only have [lists side items].”

Customer: “What kind of sandwich shop is this?!”

(My manager and I have been waiting on the line to make his sandwich and hear everything.)

Manager: “Sir, [Another Sandwich shop] is just up the road. If you go there I know they have all the things you requested.”

Customer: “NO! I WANT TO EAT HERE!”

Manager: “Sir, we have told you the menu—”

Customer: “WELL, I DON’T LIKE YOUR MENU! YOU NEED MORE THINGS!”

Manager: “Sir, I have suggested another shop that can satisfy you and you rejected it. You can order something off our menu, or you can leave.”

Customer: “FINE!” *orders sandwich*

Coworker: “Would you like a cookie with that?”

Customer: “Ya, got any macadamia?”

Coworker: “We only have chocolate and oatmeal.”

Customer: “What about sugar?”

Manager: “Sir, those are our only choices.”

Customer: “This place is so stupid! Fine; I’ll have oatmeal.”

(We make his sandwich and wrap it up for him and just want him to leave.)

Customer: “This place is so stupid! I knew I should’ve gone to [Shop my manager recommended earlier].” *leaves*

Me: “He didn’t have to eat here!”

Manager: “I need a minute. I’ll be back.”

(My manager needed a few minutes to cool down before the dinner rush. Luckily we didn’t have any more incidences and we never saw him again.)

Having Beef With A Lack Of Chicken

, | Mexico City, Mexico | Working | May 12, 2015

(My parents and I have an order to go, receive it, and leave. Upon detecting something funny, we go back to complain.)

Employee: “Was there something wrong with your order?”

Dad: “Look at it, and you tell me.”

Employee: *upon re-opening the wrapped burger clearly labeled ‘chicken teriyaki’’* “…There is no meat.”

In Defiance Of The Alliance

| UK | Right | May 12, 2015

(A customer calls me over to his table.)

Customer: “Do you use [popular American Brand] coffee?”

Me: “No, sir, we use [Local Brand].”

Customer: “But this is false advertising! You’re using [American Brand’s] logo! I only came here because I wanted [American Brand] coffee!”

Me: “Please show me where you read this.”

Customer: *still ranting, points at a logo on the menu*

Me: “That’s the Rainforest Alliance logo. It just means that our brand is part of the Rainforest Alliance.”

Customer: “Well… you shouldn’t be allowed to use the same picture.”

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