Not Even Worth Screaming For The Ice Cream

| Plant City, FL, USA | Working | May 15, 2015

(I go to our local donut/ice cream combo shop for ice cream. The place isn’t busy; there’s only me, an older couple, and a couple of young women. There is also at least three ladies working. The young women put in a big order for several quarts of ice cream, and the girl behind the counter goes to work.)

Employee: *one to older couple* “I’ll be with you shortly.”

(This has been after several minutes of gathering stuff. Meanwhile another girl has finished an order at the window, and another girl is doing minor stuff. Meanwhile, the older couple; who is just there to buy some bags of coffee. and I are still waiting. Several more minutes pass.)

Me: *deciding to strike up idle chatter with older couple* “Really like their coffee, huh?”

Older Woman: “I just have a gift card. I usually don’t buy it.”

(After several more minutes the older woman mutters frustrated words to her husband and me.)

Me: “Yeah, I’m debating going to one of the other ice cream places.”

(The older couple agree, and we go back to waiting. Finally after ten minutes or so the girl with the huge order finally asks one of the other workers to take care of us, to which the girl says she’ll get to us shortly. At this point we’re fed up waiting after another couple minutes pass.)

Older Woman: “All right, we’re walking out.”

(She starts leaving with husband.)

Me: *following them* “Me, too.”

(The employees didn’t even try calling or coming after us to stop us from leaving.)

Thinks You’re Just Winging The Orders

, | Evans, GA, USA | Right | May 15, 2015

(I work in a fast food chain that specializes in buffalo wings. Two separate customers order wings, the first customer orders 20 wings while the customer right behind him orders five wings. At the time, we only have 10 wings prepared for instant sale, and were about halfway through cooking a new batch; an eight minute process. We decide to get the five-wing customer his wings and cook the 20 wing fresh for the second customer. We make the order in a few seconds and I hand out the order to the customer who then walks out.)

Other Customer: “Why did he get his order first?”

Me: “I’m sorry, sir. We only had 10 wings ready so we didn’t have enough for your order… but we did have enough for him, so we went ahead and finished his order.”

(The customer seemed content with the answer, not replying… so I went on with my cleaning until his order came up a moment later.)

Me: “Here you are ,sir! Sorry about the wait, but we gave you all the fresh wings! Hope you enjoy!”

Customer: “Lemme ask you something… Do you like f***ing your customers?”

Me: “Uh… I’m sorry, sir. I don’t understand…”

Customer: “Why is it that you made me wait on my order and gave that guy his order first when I made my order first?”

Me: “Uh, I’m sorry, sir. As I said before we only had 10 wings a few minutes ago… We didn’t have enough to make your order… but we DID have enough for his order so we went ahead and got his order out of the way… You would have had to wait anyway because even before we made his order we didn’t have enough for you order.”

Customer: “This is discrimination!” (him, the other customer, and I are all the same race)

Me: “No, sir! It’s not! We just didn’t have enough! We only had TEN wings! You ordered TWENTY! We didn’t have enough for you! We weren’t going to ask the guy with only FIVE wings to stand around waiting when we HAD enough for his order and NOT yours!”

Customer: “I’m never eating here again!” *walks out*

Should Have Screamed For The Ice Cream

, | Australia | Right | May 13, 2015

(I’m serving an elderly woman that can’t hear very well. She has orders a meal and I don’t hear her, but I thought she said she wanted a cone as well.)

Me: “Sorry, did you want the cone with the meal?”

Customer: “No, that’s fine; that’s all.”

Me: “So you didn’t want the cone?”

Customer: “No, that’s all.”

(The customer pays and get her meal.)

Customer: “I ordered a cone with that…”

An Extra-Large ‘Helping’

, | TX, USA | Working | May 12, 2015

(I’m in the drive-thru for a Mexican food fast food place and just pulled up to the speaker box, which has a screen below that displays the order.)

Employee: “Welcome to [Fast Food]! My name is [Employee]. Can I take your order?”

(I give me order and notice he put the drink in wrong, putting in an ‘XL’ drink when I just wanted a ‘L.’)

Employee: “Does everything look right on the screen?”

Me: “Actually no, I wanted a large not an extra large.”

Employee: “Oh, sorry. Let me fix that for you.”

(It changes to the large drink I wanted on the screen.)

Employee: “Does it look correct now?”

Me: “Yes, it does.” *jokingly* “Though, if you want to you can give me an XL for the price of a large.”

Employee: *chuckling* “That’ll be [Price]. Please pull up to the second window.”

(I wait a little bit in line, but when I make it to the second window and hand him my card, I get handed an XL drink.)

Employee: *smiling* “I went ahead and got you that extra large for the price of a large.”

Me: “You didn’t have to have to do that.”

Employee: “No, you help me out quite a bit at [Place where I work]. It’s the least I can do.”

Me: “Okay…”

(It’s so nice when employees are willing to help out each other in the field of customer service… Now if only the customers helped us out in return.)

Way Off The Menu

, | UT, USA | Right | May 12, 2015

(I work at a well-known sandwich shop chain and we have a limited menu. It’s a little slow and I’m with my coworker and shift manager. A homeless man walks into our shop.)

Everyone: “Hi! Welcome to [Shop]!”

Coworker: “What can I get for you today?”

Customer: “You guys got any pastrami?”

Coworker: “I’m sorry, sir, unfortunately we only have [lists the meats on our menu].”

Customer: “What about steak?”

Coworker: “We do not sir, I’m sorry.”

Customer: “Well, what do you have here?”

Coworker: *lists all of our sandwiches and sides, which include cookies*

Customer: “Well, then can I get a turkey? And be sure to toast it.”

Coworker: “We actually don’t toast our sandwiches. They only come cold.”

Customer: “Fine. Whatever. Can I get a bowl of soup to get with that as well?”

Coworker: “Sir, again, we only have [lists side items].”

Customer: “What kind of sandwich shop is this?!”

(My manager and I have been waiting on the line to make his sandwich and hear everything.)

Manager: “Sir, [Another Sandwich shop] is just up the road. If you go there I know they have all the things you requested.”

Customer: “NO! I WANT TO EAT HERE!”

Manager: “Sir, we have told you the menu—”

Customer: “WELL, I DON’T LIKE YOUR MENU! YOU NEED MORE THINGS!”

Manager: “Sir, I have suggested another shop that can satisfy you and you rejected it. You can order something off our menu, or you can leave.”

Customer: “FINE!” *orders sandwich*

Coworker: “Would you like a cookie with that?”

Customer: “Ya, got any macadamia?”

Coworker: “We only have chocolate and oatmeal.”

Customer: “What about sugar?”

Manager: “Sir, those are our only choices.”

Customer: “This place is so stupid! Fine; I’ll have oatmeal.”

(We make his sandwich and wrap it up for him and just want him to leave.)

Customer: “This place is so stupid! I knew I should’ve gone to [Shop my manager recommended earlier].” *leaves*

Me: “He didn’t have to eat here!”

Manager: “I need a minute. I’ll be back.”

(My manager needed a few minutes to cool down before the dinner rush. Luckily we didn’t have any more incidences and we never saw him again.)

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