Noodling Around The Options

| ON, Canada | Right | July 11, 2015

(Our restaurant has some pretty popular combo dinners. Some people like to change some of the dishes in them. If the dish they want to substitute is close in price to the original, it’s no problem; however, if they want a more expensive dish, we do charge for the difference.)

Woman: “Yes, I want this dinner here, but what is this?”

Me: “The chow mein? That’s mainly bean sprouts with chicken, little bit of mushrooms.”

Woman: *pulls a face* “No, no, I don’t want those. I’m looking for a dish with noodles. Can I do that?”

Me: “Sure, but there’ll be a small charge for the switch. What did you want in the noodles?”

Woman: “I want to keep the chicken, and maybe some vegetables.”

Me: “Okay, that’ll be a $3 charge.”

Woman: “What? Why?”

Me: “Well, the thing with the bean sprouts is a small plate, and it’s $6, while the one with the noodles is a bigger plate, and costs almost $9. It’s just the price difference in the dishes.”

Woman: *pulls another face* “No, that’s too much.”

(She proceeds to keep the bean sprouts, add a $4 dish to her order, and then wants to pay.)

Woman: “Is a $100 bill okay?”

Separate Employees For Separate Tickets

, | TX, USA | Working | July 10, 2015

(We don’t really get a lunch break at my job. We usually call an order in somewhere so one of us can pick the order up. Since I usually don’t mind going after our meals, it’s usually me who calls the order in and goes after it. This time, we choose a fast food chain that’s popularly known in Texas. We’ve never done orders with them over the phone before, so it’s my first time to call in.)

Employee #1: “[Burger Chain], what’s your order?”

Me: “Hi, yeah, I have multiple orders. I need them on separate tickets. Is that possible?”

Employee #1: “Huh? …Uh, hold on.” *mumbling on other end*

Employee #2: “What’s your order?”

Me: “I have three separate orders. Is it possible to do multiple transactions on separate tickets?”

Employee #2: *pauses* “Uh, let me see. Hold on.”

Employee #3: “[Burger Chain].”

Me: *getting exasperated* “Is it possible to do multiple transactions and get them on separate tickets? I need them split up, because I’m paying for the orders separately. I need multiple tickets.”

Employee #3: “Let me ask.” *muffled to someone else* “What’s multiple tickets?”

Me: “Hello?”

Employee #3: “Yeah, hold on.”

Employee #4: “What are you asking for?”

Me: *slowly* “I have multiple orders, but I need them to go on separate tickets. Can I do this over the phone?”

Employee #4: “Oh. Yeah, you can do that. Just a sec, okay?” *passes it back to the previous employee*

Employee #3: “What do you want to do?”

Me: “I just need separate…” *sighs* “You know what; I’ll just come in to order.”

Employee #3: *cheerful now* “Okay!” *hangs up*

Has No Steak In How It’s Cooked

| TX, USA | Right | July 10, 2015

(I am working in a steakhouse and taking the order for a teenage girl and her mother.)

Girl: “I’d like the six-ounce sirloin.”

Me: “All right, and how would you like your steak cooked?”

Girl: “Yes.”

Me: *pauses* “Um. How did you want it cooked?”

Girl: “Yes, I want it cooked.”

Me: “…but how, ma’am? Rare, medium, well done…?”

Girl: “Yes, cooked.”

Me: “Okay, well done, then. And for your sides…?”

Needs To Take A Pager From The Book Of Patience

| Woodbridge, VA, USA | Right | July 9, 2015

(I’m a hostess at a restaurant. Saturdays are our busiest days, and we are on a wait all day long. On this particular day, several of our tables just don’t want to leave, and our queue starts to run over.)

Guest: *storms in through the door* “How long do I have to wait?”

Me: “For how many, ma’am?”

Guest: “Four.”

Me: “Right now, the wait is about 45 minutes, but you’re welcome to go walk around the mall for about twenty minutes and check back in with your pager.”

Guest: *snatches pager from me* “Okay.”

Guest: *comes back ten minutes later* “How long do I have to wait?”

Me: “You still have about a half hour left.”

(The guest takes two steps back and stands in front of me the rest of the time. Her friends join her; she checks back in every few minutes. She is now seventh on the list. I page a couple people.)

Guest: *comes forward and shoves her pager in my face* “I’m next, yes?”

Me: “I’m sorry, ma’am, but I still have a few names in front of you. A few of our tables are sitting a lot longer than we expected, but as soon as they come available I will page for them.”

Guest: “This is ridiculous! I have been here over an hour!”

Me: *looks at the timer next to her name on my screen* “You’ve been here fifty minutes.”

Guest: *swings pager around* “But I got this over an hour ago!”

Me: “You got it fifty minutes ago.”

Guest: *pauses* “Well, that’s almost an hour.”

Me: *looks at her and gives a forced smile*

Guest: *glares at me the rest of the time until I page her*

(I pretended to be preoccupied with my screen not to notice. Her party ended up being five; she didn’t count her child.)

You Got Their Card

, | Auburn, AL, USA | Working | July 8, 2015

(This restaurant chain recently has come out with a taco that has a seasoning from a famous line of chips. I decide to try something since they have a habit of accommodating requests.)

Me: “Hi! I’d like to get the [Taco in soft shell separated by cheese], but can I use the [New Taco] instead of the regular?”

Cashier: “Sure! It’s just $0.30 more.”

(I happily pay for the difference. When I pick up my food, and take off the wrapper, I nearly bite in, and then look at it.)

Me: “I don’t… What is this?”

Friend: “What is it?”

Boyfriend: “Did they leave the cardboard stand on the taco!?”

Me: “I, uh… I guess so. Let me see what I can do.”

(I go up to the counter, after peeling away some of the soft taco and cheese. I show it to the cashier who promptly bursts out laughing.)

Cashier: *to the back* “Who left the d*** cardboard on the shell in the [Item I ordered]!?” *to me* “I’m sorry about that, honey. We’ll get a new one right out!”

(I got a new one a few minutes later along with complimentary dessert. Guess someone really wasn’t paying attention after all!)

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