When They Go Low…

, , , , | Right | April 7, 2021

I work in a fast food sandwich shop. A couple with their autistic son are some of our favorite regular guests. Their son is very sweet but loves to wander the dining area telling people what the names of things are.

I’m doing a quick dining room clean-up when a customer flags me over.

Customer: “Why do you let people like that in here? That is a menace!”

It fills my heart and soul with pride to say…

Me: “Ma’am, that is Mr. and Mrs. [Regulars’ Last Name] and their son, [Son]. They are regular guests of our establishment and a welcome part of our family.”

She curses at me.

Me: “Thank you.”

The beauty and ugliness of humanity never cease to amaze me. I choose to be blessed.

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I Camembert It Any Longer

, , | Right | April 6, 2021

I’m working in a restaurant as a waiter. A family of three is sitting at a table, ordering mainly fried foods. The mother gets herself our fried camembert with salad. Our camembert is a higher quality one which is breaded by hand two times to ensure that it won’t leak during frying.

A few minutes after receiving their food, the woman waves me over to their table.

Woman: “Everything is perfect, except I would like to complain about my camembert.”

Me: “Apologies, madam. What is the problem with the camembert?”

Woman: “It tastes really good, but as soon as I cut into it, all the cheese just flowed out onto my plate. This is unacceptable.”

I just stand there for a few seconds staring at her and her plate back and forth, thinking that she might be joking, but she is dead serious. I apologise again and, without touching the plate, I tell my manager. He goes to the table.

Manager: “I’ve heard that you had a complaint regarding one of the dishes. Could you explain it to me, please?”

Woman: “Yes, as soon as cut into my camembert, it just flowed out onto my plate. and this is not how it supposed to be.”

Manager: “Well, our camembert is freshly made to order with high-quality ingredients, and it is normal for melted cheese to do that if you cut into it.”

Woman: “Well, the ones I buy and fry at home from [Grocery Store] do not do that if I cut into it!”

My manager just apologises to her and asks if she would like to have another one on us. She says no and then cleans her plate without any further complaints. Later, when I have a chance to speak to my manager:

Me: “You know, the reason her cheese from the store isn’t like the one she had here is that it’s not cheese.”

Manager: “I know, but if I had told her, she probably would have started screaming at us because she knows better and I would have needed to comp their food. If you notice that your complaining customer has a lower IQ than you and your colleagues altogether, you should just shut your mouth, apologise, and go away so you don’t get into any trouble.”

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If That’s As Nice As You Can Go…

, , , | Right | April 4, 2021

I work in a coffee shop on the till. I can hear a commotion behind me, so I turn around.

A lady bought a bunch of food and was planning on paying with her gift card she got but my coworker swiped it and it said that it was inactive. 

Customer: “I got it as a gift a few days ago; I even have the receipt.”

She shows us the receipt and it’s the debit card receipt for something completely different. She starts freaking out. We’re all being super nice trying to figure it out but she isn’t having it. 

My supervisor comes along to try and diffuse the situation, and she says to call the number on the back of the gift card. 

This doesn’t fly with her, so she throws it at my supervisor.

Supervisor: “I’m trying to help you; I’m being as nice as I can.”

Customer: “SO AM I!”

She tossed 20$ at my supervisor, who was being super nice to her and trying to get her stuff together. The customer was still shouting and being rude as she took her food and stormed out.

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Don’t You Speak Asian?, Part 3

, , , , , | Right | April 2, 2021

I work in a Chinese restaurant. I’m twenty-one, but many say I only look about sixteen. A lady comes in and sits at a table right by the door.

Customer: “I’ll have the teriyaki chicken, please.”

Me: “I’m sorry, we don’t have teriyaki chicken.”

Customer: “Ugh, fine, I’ll have the butter chicken.”

Me: “Again, I’m sorry, but we don’t have butter chicken.”

Customer: *Yelling* “This is ridiculous! You are a bloody Asian restaurant! You’re telling me that you don’t have Asian food?!”

Me: “Ma’am, I’m sorry, but—”

Customer: “No, I’ve had enough of your d*** apologies! I want teriyaki chicken and I’m not leaving until you get me it. Now stop being some lazy-a** teenager and go and do your job!”

Me: “Ma’am, I’m not a teenager, and secondly, this is a Chinese restaurant, so if you don’t want anything off the menu, I suggest you leave.”

I walked away, hoping she’d either shut up or just leave. The lady sat there for the next twenty minutes complaining to any customers walking in that we were absolutely awful. Eventually, she gave up and left, trying to slam the door on her way out but failing because our hinges prevented it, and ended up falling on her backside.

Related:
Don’t You Speak Asian?, Part 2
Don’t You Speak Asian?

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Acting Sour About The Sweet And Sour

, , , | Right | March 31, 2021

Customer: “I’ll have the sweet and sour pork.”

Me: “Would you like that as a lunch special or a main meal?”

Customer: “I’ll have a main meal. I don’t eat rice.”

Me: “That’ll be $16.50, then.”

Customer: “No, shouldn’t it be $8?”

Me: “Sorry, no, the $9.90 price is only for the lunch specials, and for the lunch special, you have to get it with rice or noodles.”

Customer: “Well, I don’t eat rice or noodles, so what are you going to do about it?”

Me: “I’m sorry?”

Customer: “I said, ‘What are you going to do about it?’!”

Me: “I’ve presented you with your options; it’s your choice.”

Customer: “I want the sweet and sour pork, but I refuse to pay $16.50 for it. So, what are you going to do about it?”

Me: “Like I said, I’ve given you your options; other than that, I’m not going to do anything.”

Customer: *Very whiny tone* “But your prices are ridiculous! I only want to pay $8! Besides, your food isn’t even that good! I should be entitled to pay only $8!”

Me: “Miss, either you pay the full amount or you leave; those are your options.”

She did give up and leave once she realised I wasn’t budging.

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