Cultural Mansplaining

, , , , | Right | August 7, 2018

(Four Caucasian customers enter the restaurant and get promptly seated. They are served immediately by the restaurant’s Chinese staff and place orders. One customer has spent some years in Beijing.)

Caucasian Customer: “…and white rice for everyone, please.”

(Moments later, when dishes are brought out:)

Chinese Server: “Here is a bowl of rice for you all.”

Caucasian Customer: “Uh, pardon me, but shouldn’t we each get a small bowl of rice rather than a giant bowl for us to share?”

Chinese Server: “I’m sorry, but our restaurant policy is for a large, shareable bowl for parties of three or more. However, I can go back and bring you guys each a separate bowl of rice, if you’d like.”

Caucasian Customer: “No. That’s not what I’m saying. I’m just surprised that you guys don’t give separate bowls of rice by default.”

Chinese Server: “I’d be happy to—”

Caucasian Customer: “No, that’s okay. I just want you to know that it’s how rice is served in China.”

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This Request Cuts No Ice With Me

, , , , | Right | August 7, 2018

(I am running the drive-thru, taking orders.)

Customer: “Can I get two large [iced drink]s?”

Me: “Okay, anything else for you?”

Customer: “Yes, can we get fresh ice with that?”

(I then think for a second, not sure if I just heard what I did. I then think maybe she meant something else.)

Me: “By ‘fresh ice’ do you mean extra ice?”

Customer: “No, no, just fresh ice.”

(I pause for a second, still not sure if this is happening.)

Me: “Okay, yeah… I can do that for you.”

Mom Is Being A Dips***

, , , | Right | August 6, 2018

Customer: *pointing to the buffalo chicken dip appetizer on the menu* “Are these boneless?”

Me: “The buffalo chicken dip? Um…Yeah, it’s a dip; it doesn’t have any bones.”

Customer: “Okay, my kids will get that.”

(About ten minutes later, I deliver the appetizer.)

Customer: “I didn’t order this!”

Me: “This is the buffalo chicken dip.”

Customer: “You said it was boneless wings! This is dip!”

Me: “I’m sorry for the misunderstanding, ma’am, but we don’t actually have boneless wings. I’ll take these off the check for you right away.”

(I move to take the appetizer back.)

Customer: “Oh, you don’t have to take it! My kids will eat it.”

(I came back later and they’d eaten every bite. The kids told me they absolutely loved it. So basically, the woman got what she ordered, but didn’t have to pay for it because she couldn’t be bothered to read the description on the menu.)

The Hour Turned Sour

, , , , , | Right | August 5, 2018

(I am working as a cashier. Since we’re in a busy tourist area, mornings are slammed, and often when people complain we just apologize and send them on their way. However, I notice something fishy on this day. A customer walks up to register to pay. He is part of a group of college kids who seem to be here for spring break.)

Me: “Hi there. How was everything this morning?”

Customer: “Uh, yeah, the food was okay but we had to wait an hour for it, and it was cold when it got to us.”

Me: “Oh, no, I’m so sorry that happened.”

(I take a look at the time-stamped ticket he handed me, which is printed when the order is put in. The time on the ticket and the current time are only forty minutes apart. If he truly had waited an hour for his food, he would still be eating it.)

Me: “Here, let me get my manager; just one moment.”

(I go to get the manager, show her the ticket, and tell her the complaint. She goes to talk to the customer.)

Manager: “Hello. What is the problem here?”

Customer: “Yes, I told the other one that we waited an hour for our food and it was cold. We’re not paying for that.” *gestures to his group*

Manager: “Well, I’m sorry, but neither of those things happened, as it still hasn’t even been an hour since the food was put in; it says it right here on your ticket. And, as I can see from the empty plates on your table, you all ate your meals just fine, so now you have to pay for it.”

Customer: “What the h***? I’m the g**d*** customer! What kind of s***ty service is this?!”

Manager: “I’m sorry, sir, but this is a family restaurant and we do not allow that language here. I’m going to have to ask all of your party to pay and leave, or else I can call the cops down here. We’ll see what they have to say about the situation.”

Customer’s Friend: “Just pay for the food, dude! It’s your fault that you went next door to go buy s*** when we were eating; don’t get us in trouble.”

(The guy reluctantly paid for his meal, as did his friends, and then they finally left. Thankfully they didn’t come back that week.)

Attack Of The Flying Buns

, , , , | Right | August 5, 2018

(I just clocked in, and am being a good team player by taking food to a table that I am not serving.)

Me: “Hi there, folks! I have your food here: mac-n-cheese for the little guy, a double with cheese, double with cheese no pickle, chili bowl, and a double no cheese. Is that everything? Do you all need any condiments or refills?”

(As I am standing and waiting to see if they need anything, something comes flying at me and lands on my empty tray. I realize that it is a bun. One of the ladies is throwing the bun, lettuce, tomato, and pickle onto my tray, leaving only the patties on her plate. She seems upset.)

Me: “Is there anything I can get you, ma’am?”

Customer: “I told them not to put any d*** sauce on my burger!”

Me: “Oh, um, well, I’m sorry about that. I can have the kitchen remake it for you; it will only take a cou—”

Customer: “No! I’m hungry now! If you put the order in right the first time, it wouldn’t have happened.”

(She says this even though I look nothing like their actual server.)

Me: “Is there a different meal I ca—”

Customer: “NO!”

Me: “Okay, your server will be with you in a moment.”

(I go and show my manager the mess on my tray and uniform and tell her about the complaint. She tries to talk to the lady, too, and ends up giving her a free dessert. Thankfully it isn’t her, but her son who paid, and he seems to be upset with her, as well. Before she leaves, she comes up to the server-only area to talk to the manager.)

Customer: “I just want to say that you have such wonderful employees who are just so accommodating!”

(After she leaves the manager laughs.)

Manager: “Yeah, accommodating! Come eat here and you get to throw food at the employees.”

(She gave me a free dinner after my shift that night.)

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