Seize The (Mother’s) Day

, | VA, USA | Awesome Customers, Family & Kids, Food & Drink, Top

(It is Mother’s Day, and my mother has had a hard and disappointing day. Due to a failed dinner by her husband, I take her to a fast-food restaurant at about 9pm. She starts speaking at the counter.)

Mom: “Happy Mother’s Day to me, at [fast food restaurant] at nine at night.”

Cashier: “Yeah, I’ve been here all day.”

Mom: “Oh, really!? Wow.”

(We finish ordering and eat our food. As we are leaving, my mother is staring into the kitchen. The cashier, thinking we need something, comes over. We wave her away. We get into the car, but my mother stops me from starting the engine.)

Mom: “I have decided we should do something for the woman in there. Here I was complaining, while they have been working all day. They probably weren’t able to spend time with their families.”

(We drive to the nearby store. She buys two bouquets of flowers, and two boxes of chocolates. We go back to the restaurant. My mom approaches the cashier.)

Mom: “You’re a mother, aren’t you?”

Cashier: “Yes, I am.”

Mom: “Well, I thought you deserved these.”

(Mom gives the woman the flowers and chocolates. The cashier thanks her repeatedly, looking on the verge of tears. My mother leaves feeling a lot better. Even though her day wasn’t what she had hoped it would be, she at least got to make someone else’s better.)

On The Need For Hazard Pay, Part 4

, | USA | At The Checkout, Bad Behavior, Food & Drink

(It is late at night. I’m doing headset on all drive-thru lanes, and handling money by myself. I am talking to a customer at the window.)

Me: “Hello! Your total is $[total] tonight.”

(I take the money, and another car pulls up. I greet them while I count change.)

Me: “Good evening! Order when you are ready.”

(I turn back to the window.)

Me: “Here is your change, sir. Have a great night!”

Customer: “Why are you talking to yourself? Are you slow or something? I don’t want your kind handling my money!”

Me: “Uh… I was just greeting the customer who pulled up to the speaker.”

(As we are talking, I am typing in the next customer’s order.)

Customer: “I’m the only one here! What are you doing now? Hey! Answer me!”

(I am now ignoring the guy yelling at me through the closed window.)

Me: “Your total will be $[total] at your first window, ma’am. Please pull forward.”

Customer: *banging on the window* “You can’t ignore me! I’m a paying customer! Open the window!”

(I yell through the window.)

Me: “Please pull forward, sir! You are blocking the next customer.”

Customer: *suddenly very calm* “Okay, I’m sorry. But could I get another copy of my receipt? I dropped the one you gave me.”

(I oblige and print him a new receipt. When I open the window he suddenly grabs my arm and tries to pull me out of the window. My screaming alerts my manager, who pulls me back inside, and locks the window shut while the customer speeds off with their food.)

Manager: “What the h*** was all that about?! He nearly kidnapped you!”

(I don’t work nights anymore…)

Related:
On The Need For Hazard Pay, Part 3
On The Need For Hazard Pay, Part 2
On The Need For Hazard Pay

Blind To Change

| Charleston, SC, USA | Food & Drink, Money

(Part of my job as a hostess is to stand out front and try to convince tourists to eat at our restaurant. Most nights a server or two will hang out there with me. Across the street we have metered parking, but that’s free after 6pm. A server and I are watching a man put change in the meter at 8pm.)

Server: “Sir! You don’t need to feed that; it’s free after six.”

Patron: “You don’t know that.”

Server: “Well, yes sir, I do. You don’t need to bother with that anymore.”

Patron: “No! I have to go to dinner, so I’m sure to be gone for the next hour and a half! I don’t want a ticket!”

(The server gives up.)

Server: “Understandable. Have a good meal, sir.”

(About two hours later, rotation has me standing back outside. This time I’m alone. The same man returns to his car.)

Patron: “I just found out there was no need for me to pay this meter after six. That would have been nice to know two hours ago!”

Me: “Sir, I was outside when my coworker told you there was no need to feed the meter.”

Patron: “That’s just not true. I wouldn’t have paid if someone told me not to. You should really inform people of that.”

Me: “I’m very sorry, sir. Have a good night.”

Patron: “Would’ve been better if I hadn’t stuffed all my change into this stupid meter!”