Doing A Job On Having A Job

, | London, England, UK | At The Checkout, Food & Drink

(It’s about 6:30 am. I’m working drive-thru near to the end of an overnight shift. The queue is pretty slow because we’re serving breakfast, and many people have complex grill orders that need to be filled. A customer pulls up to my window and pays without saying a word. However, as soon as I start to take another order, the customer yells at me.)

Customer: “Why is my order taking so d*** long?”

Me: “I’m sorry, ma’am, but there is a fairly large order for the two cars in front. We’re rather understaffed today, too.”

Customer: “Well, get them to move faster! It’s alright for some! Unlike you I actually have a JOB to get to!”

Me: *stares down at my work uniform*

That’ll Cost A BUN-dle

, | Cedar Rapids, IA, USA | At The Checkout, Crazy Requests, Food & Drink

(I am on the headset working the drive-thru, and my boss is near me bagging orders.)

Me: “Hi, may I take your order please?”

Customer: “Yeah, what comes on your #6?”

Me: “Mayo, lettuce, and tomatoes.”

Customer: “What?! No bun?!”

(I don’t know how to react at first, and I can’t stop laughing for a second before I can respond.)

Me: “No, ma’am, it comes with the bun.”

My Boss: “You should have told her the bun cost extra.”

Coffee Cookie Kindness

, | USA | At The Checkout, Awesome Customers, Awesome Workers, Food & Drink, Top

(It is a busy Sunday morning, and I accidentally turn my register off. It takes about five minutes for the system to completely reboot and get back up and running. In that time a customer has pulled into my drive-thru lane.)

Me: “Sorry, it should be just a minute before I can get your order in.”

(As I say this, my computer crashes and I have to reboot it again. Since there is a line of customers ahead of them, they can’t pull up to the window to order either.)

Me: *over the speaker* “I am so sorry about this! As soon as we get the line moving, I can get your order in at the first window.”

Customer: “Don’t worry about it; we’re not in a hurry. Take your time!”

(It takes two more minutes before I can get their coffee order in and they get to the first window to pay. They speak to my coworker.)

Coworker: “Hello folks! Sorry it took so long. Your order has been paid for already, so go ahead and drive up to the next window.”

Customer: “Paid for? Who paid for our order?”

Coworker: “Actually, the girl that took your order felt so bad about her computer crashing she paid for your coffees.”

(They leave a verbal thank you for me and leave. I think this is the end until an hour later the manager is screaming my name.)

Manager: “What did you DO?!”

Me: “I don’t know; what happened?”

(The manager shows me the huge tray of piping hot homemade cookies. Apparently the customer’s wife decided to repay my kindness and made us all cookies! Best day of work ever!)