Take Note Of The Note

, | NM, USA | At The Checkout, Liars & Scammers, Theme Of The Month

(A customer comes into the restaurant and buys a juice for $1.60 with a $20 bill. I’m a bit suspicious of people who pay small totals with much larger bills, as I had just been scammed that weekend and had to pay $19 to the store.)

Me: “Thank you, let me just get your change.”

Customer: “Wait, wait! I just found the change in my purse. Here’s $1.60.”

Me: “Okay, thank you. Here is your $20 back.”

(I stare at the bill I hand back to her for a full second before actually giving it back to her. I have to be sure I hand her a $20 bill, as that’s how the scam works.)

Customer: “Hey, you only gave me back a dollar.”

(As if to prove this, the customer waives a dollar at me.)

Me: “Ma’am, I am absolutely sure I gave you a $20 bill.”

Customer: “No you didn’t; take this dollar and give me my $20.”

Me: “Ma’am, I know I gave you a $20 bill. If you’d like I can pull this drawer right now and count it. If it’s over by $19, then it’s my mistake, but I am sure I gave you back your money.”

Customer: “No, no, I’m very busy.”

Me: “I’m sorry, ma’am; store policy is that I pull and count the drawer, so I’m going to go ahead and do that. It’ll take a few minutes if you want to take a seat.”

Customer: “No! I’m very busy. I have to get to work. I can’t wait for you. Just give me my $20.”

Me: “There are cameras watching this drawer. I cannot do that. I have to pull the drawer.”

Customer: “Well, you do that! I’ll be back later!”

(The customer ended up leaving the dollar she was waiving at me on the counter. My drawer was spot on plus the extra dollar she left. She tried to scam me and instead lost money! She never came back, of course.)

Not Quite Seasoned With The Omelet Station

, | Nashville, TN, USA | Food & Drink, Hotels & Lodging

(I work for a hotel with a complimentary breakfast that includes a made-to-order omelet station. I am making the omelets in plain sight of the customers, with all of my ingredients on display. A customer walks up and ignores a sign with ingredients listed and bowls on display, full of veggies.)

Customer: “I want an omelet with all the vegetables.”

Me: “Okay, all of the vegetables including the ja—”

Customer: *cuts me off* “YES! All of them.”

Me: “Okay, because we have—”

Customer: *walks off*

(I make an omelet with all of the vegetables, and call it out when it’s done. She comes and picks it up and walks off with out a word. About two minutes later, she comes back. Her face is red, and there are tears running down her face.)

Customer: “I didn’t realize you had jalapeños!”

A Happy Mood Beats The Mean And Rude

, | USA | At The Checkout, Awesome Workers

(At my workplace, I am famous for having a bright smile and cheery voice when speaking to every single customer. Even if it’s been a stressful and long day, I never give up smiling. A regular of mine comes in for her daily coffee and we stop to chat a bit.)

Regular Customer: “So are you on medicine or something? How do you stay so chipper all the time?”

Me: “Actually, I choose to act happy towards everyone. No medication required.”

Regular Customer: “So you are ALWAYS happy, no matter what? That doesn’t sound possible.”

Me: “Well, there are lots of reasons I keep smiling even if I am not having a great day. I know lots of people just need a sweet smile and some kind words to make a terrible day so much better and I like to think that’s what I do. Also, I learned from one of my psychology classes that the action of smiling releases chemicals in the brain that make you happier because the action of smiling is associated with happiness. Finally, when a customer is so persistent on being rude and mean to me it pisses them off when I continue to smile and be happy. It’s funny when they get upset that they couldn’t make me cry!”

(The customer is easily thirty years my senior, probably more. She stares at me in awe.)

Regular Customer: “I want to be like you when I grow up. Have a fantastic day Sunshine!”