Didn’t Rock Her History Lessons

| Crowsnest Pass, AB, Canada | Extra Stupid, Geography, History, Theme Of The Month, Tourists/Travel

(I am currently serving a couple. We are the first restaurant that tourists heading west come to after passing through the largest rock slide in Canadian history.)

Man: “That rock slide thing was incredible. Do you know anything about it?”

Me: “Actually, yes I know quite a bit. The mountain fell one morning in 1903; 82 million tonnes of rock fell on the sleeping mining town below and killed almost 90 people. The town remains buried. There is an interpretive center where you can learn more if you would like.”

Woman: “That’s okay dear; I do have one question though.”

Me: “Sure, if I know the answer I would be happy to tell you something about the area.”

Woman: “How did they make the rocks jump and miss the highway?”

Me: “Um… well they didn’t. The slide happened in 1903. They put the highway in after, ma’am.”

Woman: “Well I don’t understand; how did they do that?”

(Thankfully at this point, I have to go and deal with some other customers. I can still hear her asking her husband as they leave, to explain it one more time.)

Customer Service Is Free, Manners Are Priceless

, | Toronto, ON, Canada | At The Checkout, Awesome Workers, Food & Drink

(I do coffee machine demos. I’m in sales, not service. I have just come from doing a 12-hour shift before Christmas in an electronics store, where customers were rude and unpleasant, never mind ungrateful for the free coffee. I decide to pick up a burger at a drive-thru on my way home.)

Fast Food Worker: “Hi, welcome to [fast-food place]. Can I take your order?”

Me: “Yes, please. May I have [order]? Thanks.”

Fast Food Worker: “Sure. That’ll be [price].”

Me: “Thank you very much.”

(I pull up to the window, pay, and receive my order.)

Me: “Thank you so much.”

Fast Food Worker: “So, you do work in customer service?”

Me: “Yeah, how can you tell?”

Fast Food Worker: “Only someone dealing with rude people all day says please and thank you as much as you!”

Math Skills Are In The Lower 25 Per Cent

, | Seattle, WA, USA | Extra Stupid, Food & Drink, Math & Science, Money, Top

(While working at an ice cream store, there is a sale for buy one ice cream, get one for 25 cents. We are jam packed, and I am manning one of the registers.)

Me: “Thank you for coming to [store], what can I get for you?”

Customer: “I’d like five large ice creams, please.”

Me: “Sounds great; your total comes to $14.”

Customer: “I thought there was a sale for 25 cents?”

Me: “Yes, it’s buy one, get one for 25 cents.”

Customer: “So then why am I paying so much?”

Me: “A regular large is $4.50, so three of those adds up to $13.50, plus two for 25 cents.”

Customer: “The fifth one is supposed to be 25 cents.”

Me: “You have to buy one first for it to be 25 cents. Would you like to buy one more blizzard?”

Customer: “No, I don’t want six ice creams; the last one needs to be 25 cents!”

Me: “Ma’am, I can’t give you the fifth one for 25 cents; you need to buy another ice cream first.”

Customer: “GIVE ME THE ICE CREAM FOR 25 CENTS!”

Me: “Ma’am, I can’t. Its buy one, get one for 25 cents.”

Customer: “I refuse to speak with you; get me your manager now!”

Me: “Ma’am, we’re very busy and—”

Customer: “GET ME YOUR MANAGER!”

Me: “Ma’am, please we are very busy—”

Customer: “I refuse to speak with such an idiot.”

Me: “Let me get her for you…”

(I pull my manager away from making 15 ice creams. She is very much annoyed that I have to get her.)

Manager: “What seems to be the problem?”

Customer: “This imbecile of an employee will not give me my 25 cent ice cream.”

(The manager looks at my screen, and sees five ice creams.)

Manager: “You ordered five ice creams, correct?”

Customer: “Yes, and I want my 25 cent ice cream!”

Manager: “It’s a buy one, get one for 25 cents. You have five ice creams. Simple math tells us that the fifth is at regular price. So either pay for your f***** ice cream, or the get the h*** out of my store.”

Customer: “Well EXCUSE ME! I’ll take my ice creams, but I’m never coming back!”

Manager: “Good, you weren’t going to be allowed back anyway!”