A Burger, A Side Of Obnoxiousness, Hold The Manners

, | Germany | At The Checkout, Awesome Customers, Food & Drink, Wild & Unruly

(I am ordering inside at a fast food restaurant. There aren’t many people inside but several cars lined up outside at the drive in and most burgers are sold out.)

Me: “I’ll have a [burger].”

Cashier #1: “Alright, but I fear you’ll have to wait a bit. Those are out right now, and several other customers are waiting for one as well.”

Me: “That’s not a problem; I’ll just wait here.”

(I’ve waited for several minutes with my cashier constantly apologizing to me about it taking so long, when another customer stomps in and goes to the next register.)

Cashier #2: “Welcome, sir, how can I help you?”

Customer: “I’ll have a [same burger as me] and some fries.”

Cashier #2: “Yes, sir, I apologize in advance, but the burgers are out at the moment and you’ll need to wait a bit.”

Customer: “Hmph! You’d better hurry up. I’m paying good money for this.”

(After about two minutes of waiting, the customer starts to curse at the cashiers about being idiots and not working at all. This goes on for several more minutes until the first burger is done and my cashier starts to pack it up for me.)

Customer: “Oi, that’s my burger! Give it to me now!”

Cashier #1: “I’m terribly sorry, sir, but this lady here came in first and therefore it’s hers.”

Customer: “Stop talking nonsense! Give it to me!”

Cashier #2: “No, sir, that’s not your burger. We will give it to her.”

Customer: “I’ve been waiting for ages now. I demand you to give me my burger. NOW!”

Cashier #1: “But sir it’s—”

Me: “Ah, just give the burger to him. This poor bloke is probably starving since he lost all his manners already.”

Cashier #1: “Are you sure about this?”

Me: “Yep, absolutely. After waiting this long, a few more minutes won’t make it any worse.”

(The cashier gives the burger to the customer, who immediately retorts…)

Customer: “Why didn’t you give it to me faster, you idiots?!”

(I’ve had enough of the customer’s sour attitude and speak up.)

Me: “For one, because that actually was MY order and I was kind enough to have it. For another, in case you didn’t notice, there is a large line of cars outside waiting and the poor guy in the kitchen is all alone. So stop being an a** and go eat your food which you needed so desperately!”

Customer: *storms out*

Cashier #1: “I’m really sorry that you have wait even longer because of him now.”

Me: “It’s alright. I don’t have anything to do anyway.”

(After another two minutes, Cashiers #1 and #2 pack my order and add an extra burger.)

Cashiers #1 & #2: “There you go. A little thank you from all of us!”

Deference To The Difference

, | Plano, TX, USA | At The Checkout, Extra Stupid, Food & Drink

(I am working drive thru.)

Customer: “I want orange chicken and fried rice.”

Me: “Okay, no problem. Would you like that as a one side/one entree bowl, or as a one side/two entree plate with double orange chicken?”

Customer: “What’s the difference?”

Me: “The bowl is $6.05 and the plate is $7.13.”

Customer: “No, not the price! What is the difference?”

Me: “Well, one has a single side and a single entree and it comes in a bowl, and the other has a single side and two entrees and it comes on a plate.”

Customer: “But, what’s the difference?”

Hoping They Were Born Yesterday

| Houston, TX, USA | Food & Drink, Holidays, Liars & Scammers, Theme Of The Month

(I work at a bakery franchise that specializes in bundt cakes. On loyalty customers’ birthdays, they have the opportunity to come into the store and get a free mini cake. The following exchange happens the week before Halloween over the phone.)

Me: “Hello! Thank you for calling [Franchise Name]; how may I help you?”

Caller: “Yeah, hi. I was just calling about the birthday bundtlet? I didn’t get one.”

Me: “Oh, geez, sorry about that. When did you come in?”

Caller: “I didn’t. I never got the email with the coupon on it.”

Me: “Okay. When did you sign up for the loyalty program?”

Caller: “Um, it was for my cousin’s birthday, so it was a while ago, and…”

(The customer proceeds to ramble on for a minute or so, making me suspicious that she signed up after her birthday.)

Me: “Okay, miss. If you come in with your ID, to prove that your birthday was within a week of today, I’ll check to make sure you’re on the loyalty program and get you that cake.”

Caller: “Oh, my birthday was in August. But my husband’s birthday is in a week, so I’ll just get a bundtlet for then.”

Me: “No, that won’t work. I’m sorry.”

Caller: “God, I f****** hate this store. You never work with your customers!”