Not Quite Seasoned With The Omelet Station

, | Nashville, TN, USA | Food & Drink, Hotels & Lodging

(I work for a hotel with a complimentary breakfast that includes a made-to-order omelet station. I am making the omelets in plain sight of the customers, with all of my ingredients on display. A customer walks up and ignores a sign with ingredients listed and bowls on display, full of veggies.)

Customer: “I want an omelet with all the vegetables.”

Me: “Okay, all of the vegetables including the ja—”

Customer: *cuts me off* “YES! All of them.”

Me: “Okay, because we have—”

Customer: *walks off*

(I make an omelet with all of the vegetables, and call it out when it’s done. She comes and picks it up and walks off with out a word. About two minutes later, she comes back. Her face is red, and there are tears running down her face.)

Customer: “I didn’t realize you had jalapeños!”

A Happy Mood Beats The Mean And Rude

, | USA | At The Checkout, Awesome Workers

(At my workplace, I am famous for having a bright smile and cheery voice when speaking to every single customer. Even if it’s been a stressful and long day, I never give up smiling. A regular of mine comes in for her daily coffee and we stop to chat a bit.)

Regular Customer: “So are you on medicine or something? How do you stay so chipper all the time?”

Me: “Actually, I choose to act happy towards everyone. No medication required.”

Regular Customer: “So you are ALWAYS happy, no matter what? That doesn’t sound possible.”

Me: “Well, there are lots of reasons I keep smiling even if I am not having a great day. I know lots of people just need a sweet smile and some kind words to make a terrible day so much better and I like to think that’s what I do. Also, I learned from one of my psychology classes that the action of smiling releases chemicals in the brain that make you happier because the action of smiling is associated with happiness. Finally, when a customer is so persistent on being rude and mean to me it pisses them off when I continue to smile and be happy. It’s funny when they get upset that they couldn’t make me cry!”

(The customer is easily thirty years my senior, probably more. She stares at me in awe.)

Regular Customer: “I want to be like you when I grow up. Have a fantastic day Sunshine!”

Not Even A Nugget Of Truth

| Tyler, TX, USA | Food & Drink, Liars & Scammers, Theme Of The Month

(I am the only manager at a fast food restaurant on a night that is known for being slammed. We are short staffed, so I’ve been picking up the slack in many different parts of the store. I am trying to bag the 50 orders on the boards when the phone rings and is quickly handed to me by my coworker.)

Coworker: “She needs to speak with a manager.”

Me: “This is the manager; how may I serve you?”

Customer: “Yes, I was in your drive through earlier for lunch and I got the nugget meal. I drove all the way back to work and when I bit into my nugget red juice came out! I could tell they were all raw. Now I have to go ALL DAY without eating anything. I want my money back!”

Me: “Yes, ma’am, I am very sorry you had this experience and can understand why you’re upset. I will personally speak with our kitchen manager to ensure the proper procedures are being used and I will be more than happy to replace your entire meal with any meal on the menu.”

Customer: “No, I don’t want anything else. I want my money back. I drove all the way there because I wanted to eat your food but I can assure you that I will not be eating at your restaurant again. You can’t even cook the food properly. DON’T YOU CARE ABOUT GETTING PEOPLE SICK?”

Me: “Ma’am, I can assure you that food safety is most important at our restaurant. I am unable to give you a cash refund without the food present. I can give you a gift card for the price of your meal, or I can replace your meal with any other meal on the menu.”

Customer: “I wont accept another meal! Do whatever you need to do to get me my money back, or I’ll go to the city and they’ll get it back. As a matter of fact, you owe me reimbursement for the gas it took for me to drive there and back only to get this s*** food!”

(I get her information, and tell her I will have to leave a message for my supervisor, and that he would get back to her as soon as possible. She remains unsatisfied with my response and hangs up on me mid-sentence. First of all, every batch of nuggets is cooked at a specific temperature for a set time period every time they are cooked. Secondly, if there were some crazy incident where the nuggets did not get cooked thoroughly then we should expect that more than one customer would have experienced this issue as well. Finally, with the increasing addition to her list of demands and very detailed story and threats, I have the suspicion that she may be trying to scam me. After the phone call ends, I text my supervisor.)

Me: “I told her I would speak to you and give you her information but she wants and cash refund and gas money.”

Supervisor: “If she brings me back a raw nugget I will be happy to refund her meal.”

Me: “She said she wouldn’t be back for days so I told her she probably shouldn’t keep them that long.”

Supervisor: “Of course! And paying for her gas? Total scam. Thank you for playing. Come again.”