Drive-Thru Has Its Hang-Ups

| VA, USA | Extra Stupid, Food & Drink, Technology

(I’m a customer in line at the drive thru. I’ve just ordered and this happens with the customer behind me:)

Employee: “Welcome to [Restaurant]. May I take your order?”

(A few moments pass, and the employee repeats the greeting.)

Employee: “Welcome to [Restaurant]. May I take your order?”

Customer: “Hang on! Jesus, can’t you see I’m on the phone!?”

A Continuous Sauce Of Stress, Part 2

| NC, USA | Bad Behavior, Food & Drink, Money

(I work in a restaurant where we make the majority of our food in-house, down to dressings and sauces. The menu says in at least two places that extra sauces are available for 50 cents. Three women sit at my table.)

Woman #1: “I want to try a couple of these sauces.” *indicating our buffalo style sauces*

Me: “Well, ma’am, we generally don’t do that. I may have to charge you 50 cents”

Woman #1: “We’ve done it before. And I need some celery to dip in the sauces.”

(Rather than putting up a fight I bring her two sauces and a couple of sticks of celery. Woman #1 gets 10 wings in one of the sauces she tried. When the wings come out…)

Woman #1: “I need some extra sauce for my wings.”

Me: “Yes, ma’am, that’s 50 cents extra. Is that okay?”

Woman #1: “It’s not extra cause I don’t have enough sauce on my wings.”

Me: “I’m sorry that you don’t feel the kitchen didn’t give you enough, but I’ll have to charge you 50 cents to get you more.”

Woman #2: “That’s bad customer service! The customer is always right!”

Me: “Ma’am, I apologize but I’m just doing my job the way I was taught to do it, and the menu says that extra sauces cost extra.”

Woman #1: “Bring me the manager!”

(My manager visits the table, offers to re-toss her wings in the kitchen but she just insists on having extra sauce brought to her without wanting to pay. My manager brings her half of a ramekin of sauce as a compromise but tells me that anything else they order will be extra. The women are grumpy for the rest of their meal and request a to go box toward the end.)

Woman #2: *holding her ramekin of blue cheese dressing* “I need another container.”

Me: “An empty container?”

Woman #2: “No, with extra blue cheese.”

Me: “That’ll be 50 cents. Is that okay?”

Woman #2: “No! Its not like I want extra because I ate it all. I just want extra to go!”

Me: “I’m sorry; ma’am, but extra dressings are 50 cents…”

(She turned it down and their checks did not include any extra dressing charges. The women berated me more anyway, asked me if I was new, and asked where the ‘other girl’ they had before was. The girl they described to me had actually been recently fired. One lady asked for change for a dollar, which I gave her, and left two quarters on the table with a note that said ‘Customer service goes toward your tip. Here’s your 50 cents.’ Sorry, giving out free stuff isn’t part of my job, lady!)

Related:
A Continuous Sauce Of Stress

Colorful Employees

, | IL, USA | Bigotry, Criminal & Illegal, Food & Drink

(I am the guest relations person, so I return calls from disgruntled customers all the time. The restaurants are fast food and all have drive thrus.)

Customer: “Did you know you have gang members hanging around your [Location] restaurant?!”

Me: “No, sir, I did not. Have you spoken with the manager of the establishment about this?”

Customer: “I did and he laughed me off!”

Me: “I’m very sorry about that, sir. We ask that our manager’s take guest concerns seriously. Where are you witnessing gang members around the facility?”

Customer: “He should be able to see them. They are hanging out in your driveway there, all wearing the same clothes ALL THE TIME!”

Me: “How are they dressed?”

Customer: “They are wearing black shirts, khakis, and hats! They are always there until you guys close!”

Me: “Sir, you are describing our drive thru staff. They are wearing our uniform and stationed outside to take orders.”

Customer: “But they’re all black and Mexican!”

Me: “We are an equal opportunity employer and do not discriminate who we hire.”

Customer: “This is bulls***! I want to talk to your manager!”

Me: “Sir, you can talk to my manager if you’d like but you are describing our staff. They are not a gang and there would be nothing she would be able to do about it.”

Customer: “I SAID I WANT TO TALK TO YOUR MANAGER!”

(My manager explained the same thing I did and the customer screamed so loudly we hung up.)