It is December 23rd. I’m a server, and a group of four men comes in about a half-hour before closing (10:30-ish). Throughout their meal, they are nice and apologize for coming in so late. We talk a bit when I am in the dining area, everything is going well, and they finish up their meals. I am hopeful that they will leave a good tip, until…
Customer #1: “You’re a great waitress, and the food is delicious. We are planning on coming in for dinner tomorrow night. Are you working then, too?”
Me: “Yes, I’m working tomorrow, but I should let you know that since it’s Christmas Eve, we will be closing at 2:00 pm and won’t reopen until the 26th. If you were hoping for a late dinner again, we won’t be available.”
[Customer #1] is instantly infuriated and slams his fork down loudly on the table. Three of the men look up at me like I just admitted to some sort of heinous crime. They all start talking over each other.
Customer #1: *Yelling* “Then where are we supposed to eat? Do you want us to starve?”
Customer #2: *Also yelling* “This is bulls***! You need to stay open for your regular hours! Where are we supposed to go?! Do you even care that we have nowhere to eat dinner on Christmas Eve?
Customer #3: *Yup… yelling* “What do you have going on that’s so f******* important that you can’t be bothered to come to work and do your job?”
[Customer #4] doesn’t say a word; he just shrugs his shoulders and keeps eating. I lose all hope of getting a decent tip and just don’t care.
Me: “I’m driving downstate after we close to have dinner tomorrow and spend Christmas with my family. I have not been home in weeks, so no, I don’t care about where you’re going to eat dinner compared to that. I believe that [Chinese Restaurant] will be open if you want to try there, or you could get something from the grocery store.”
Customer #2: “That’s not what we want!”
Me: “Well, you still have plenty of time to figure it out. Here is your check for when you’re ready, but feel free to take your time, and I will continue to stop by if you need anything.”
I did check on them after that. [Customer #4] did all the talking while the other three just glared at me. Thankfully, he paid the bill and did leave a very generous tip.