They’re Winging It

, | MD, USA | Right | June 29, 2016

Me: “Hey, how are you doing?”

Customer: “I’m not ready yet!”

(We’re trained to greet the customer, ask for his or her name, then proceed through the order, so I wait for twenty seconds or so.)

Me: “Could I have your name, please?”

Customer: “Don’t rush me!”

(A minute later.)

Customer: “I’d like wings.”

Me: “All right, could I have your name for the order, please?”

Customer: “I’m not done yet!”

Me: “We ask for the name at the beginning of the order.”

Customer: “[Name].”

Me: “All right, [Name], do you want a combo or just the wings?”

Customer: “Just wings.”

Me: “Okay, how many would you like?”

Customer: “Ten.”

Me: “All right, [Name], and will those be boneless or regular wings?”

Customer: “I want the wings.”

Me: “Yes, boneless or regular?”

Customer: “Yeah, hot.”

Me: *louder* “Boneless or regular?”

Customer: “What do you mean?”

Me: “Regular wings are the… regular… wings, like drumsticks and flats. Boneless wings are… without bone.”

Customer: “Yeah, the regular wings. That’s what I said!”

A Paper-Thin Reason To Be Angry

| VA, USA | Right | June 29, 2016

(I am bartending and the only front-of-house staff member on a slow Friday lunch. A notoriously very picky customer comes in, and her mother joins her later. They both order a Greek salad, without telling me they mean to share it. I drop off the food when it is up in the kitchen, and when I check back on them this happens.)

Customer: “I can’t eat this; there is PAPER in this salad!”

Me: “Oh! Oh, wow, I’m so sorry about that, ma’am. Can I replace that for you?”

Customer: “No, no, just take it away. This is terrible.”

(Then I notice — her mother had scraped half the salad onto the bottom plate. At the restaurant I work at, specialty salads are served in a dish with a flat plate underneath, and we put a cocktail napkin on the flat plate to keep it from shifting. I immediately realize what has happened.)

Me: “Ma’am, I will replace this immediately but I can explain what happened…” *and do*

Mother: “Oooh… well, then, [Customer], we’ll just wait for another. I must’ve just—“

Customer: *in extremely condescending tone* “No, just take it away. I don’t want to discuss this any more.”

(I explain to my boss, the owner, what had happened and she tells me to take the salad off their bill so I do. Later when I drop the bill off…)

Me: “And I’ve taken that salad off your check, ladies. So sorry for the mix up. I hope everything else tasted all right.”

Customer: “UGH! That really wasn’t necessary!”

(I guess some people are never satisfied…)

The Service Is Slawless

, | Melbourne, VIC, Australia | Working | June 23, 2016

(I receive the custom burger I’ve ordered. I take a bite, but something seems to be missing, so I check under the bun, and then return it to the counter.)

Me: *pointing to the list of ingredients I’ve requested that are taped to the board the burger is served on* “Excuse me; there’s no coleslaw.”

Server: “Sorry about that. I’ll get it fixed now.”

(She gives the burger to a cook with an exasperated hand gesture and says something like “forgot the slaw” and then walks away. I watch the cook take the burger off the board, take the top bun off the burger, look at the burger, look at the list of ingredients for a few seconds, put a fresh piece of paper on the board, put the bun back on the burger and the burger back on the board, put a fresh wooden skewer through the burger and hand back the unchanged burger to the server.)

Server: *cheerily* “Here it is!”

Me: “Um… there’s still no coleslaw.”

Like Taking Candy From A Store

| Switzerland | Right | June 23, 2016

(I work at a take away restaurant that’s located inside a mall. When we are closed, we usually just put the lights out and later shut the doors when we leave. It is already past closing time this evening. My boss sits in the office and counts the money while I am about to pack my stuff and go home when we suddenly hear someone calling. I cautiously peek inside the dark restaurant and find a woman standing at the register.)

Customer: “Hello?! Oh, there you are, finally! I’ve been standing here for about five minutes! I want to buy something!”

Me: “Uh… Miss, we’re already closed. I’m sorry.”

Customer: “You can’t do that! I want to buy a candy bar!”

Me: “I am sorry, but like I said, we’re already closed. My boss is already doing the cashier balancing, so you can’t buy anything.”

Customer: “BUT… but I already ATE it!”

Me: “You did WHAT?!” *shocked*

(She shows me an empty candy-bar wrapper.)

Me: “So you’re telling me, you walked into this dark, obviously closed store, grabbed this candy bar and just ate it before you even paid?!”

Customer: “Well, yes. I was kinda hungry…”

(She then apologized and left us the money on the counter.)

Brothers In Arms

, | Port Charlotte, FL, USA | Right | June 23, 2016

(My younger brother and I both manage at a chain pizza place in our local mall. Although five years apart we regularly get asked if we are twins. One Sunday morning after a long night of drinking we are both working. He is in the back room prepping food; I am out front manning the register. A customer walks up and asks the price of a slice of pizza. Had he turned his head 30 degrees left he’d have seen the price board right next to him.)

Customer: “How much for a slice of pepperoni?”

Me: *turning my head slowly and slightly toward the price board* “$1.79 according to the board.”

Customer: *immediately irate* “I want to see your manager right now!”

Me: “Okay, let me get him for you.” *slowly walk through swinging door to kitchen on left side of service area* “Hey, bro, some guy out front wants to talk to the manager.”

(My brother walks out front by way of the other door to see what he can do for the man.)

Brother: “Yes, sir, how may I help you?”

Customer: “I told you, I want to see the manager.”

(My brother walks back in the same door he used.)

Brother: “He says he wants to talk to you now.”

(I walk back out front through the same door I had previously used.)

Me: “Yes, sir, what can I do for you?”

Customer: “How many times do I have to tell you? I WANT TO SEE THE MANAGER!”

(I walk into the back again and tell my brother he’s needed by the customer again, brother then goes back out the door he’s been using.)

Brother: “Yes, sir?”

Customer: “F***! I told you to get the manager! Now don’t you move a step. Call the manager out here so we can all have words.”

Brother: *pushes the door open and shouts to the back* “Hey, come on out here. Now he wants to talk to both of us.”

(I walk out front, and smile broadly at the customer.)

Me: “Yes, sir? How may WE help you?”

(Looking back and forth between us.)

Customer: “Well, obviously I’m not going to get anything done here!”

Me & Brother: *simultaneously* “Nope.”

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