Hard Of Hearing For Hard Customers

| Wichita Falls, TX, USA | At The Checkout, Bigotry, Health & Body

(I’m deaf in one ear and hard of hearing in the other. Since I’ve been like this all my life, I’ve learned to adjust as well as I could. I have a habit of tilting my head and leaning in with my good ear. Most people don’t say anything or don’t even notice. I was serving this customer when this happened.)

Me: “Welcome to [Store]. How can I help you?”

Customer: “I want a…” *mumbles while looking down*

Me: “I’m so sorry. I didn’t catch that.”

Customer: *looks annoyed and mumbles it again*

Me: “Ma’am, I’m sorry. I’m hard of hearing, and I just can’t catch what you’re saying. Would you speak up just a bit, again I’m sorry.”

(She finally looks up and rolls her eyes.)

Customer: “What, they actually hire you people now?”

Me: “I’m sorry?”

Customer: “If you can’t hear like a normal person then you shouldn’t be working!”

Me: *starting to get upset* “I’m sorry you feel that way, but I like working, and since I can work, I’d rather do that than go on disability.”

Customer: “Well since you can work just soooo well, then I guess you heard my order. And I’m not repeating it.”

Me: “I didn’t hear it ma’am, and I don’t really want to just take a guess at your order.”

Customer: *very loudly* “Then get me another server, you freak!”

(Luckily my manager overheard and escorted her out, telling her not to come back. Thankfully, most people are actually really nice about it, and will just speak up.)

Two Can Whine For Ten Dollars

, | Peterborough, ON, Canada | Extra Stupid, Food & Drink, Money, Theme Of The Month

(I’m taking orders for front counter. A customer walks up and hands me one of our “2 can dine for $9.99” coupons.)

Customer: “I’ll have this, please.”

Me: “No problem. Would you like to add anything else?”

Customer: “No, thank you. Just the two meals.”

Me: “All right, your total is $11.70.”

Customer: “How much is it after the coupon?”

Me: “That is the price with the coupon. You wanted to use the two can dine, right?”

Customer: “Yes, but why is it that price? The coupon says $10 on it.”

Me: “Oh, the $10 is the price before tax, so that makes the difference.”

Customer: “No, you’re supposed to take $10 off, that’s what the coupon means.”

Me: “Sorry, it doesn’t actually work like that. It means that you pay $10 for the two meals. They would normally be over $15 for both without the coupon.”

Customer: “But it says $10 here. So I only owe you the tax.”

Me: “Again, I’m sorry but the coupon isn’t for $10 off. You are still saving a good amount off the regular combo prices.”

Customer: “Fine. I don’t want it then. The idiots at [our other location] wouldn’t do it right either.”

(He stormed off muttering about how we were too dumb to honour our own coupon.)

Juggling Orders In Disorder

| VA, USA | Bad Behavior, Crazy Requests

(I’m on the phone taking an order for a catered event. A customer approaches the counter. Despite my other coworkers who are mostly unoccupied, the customer seems intent on getting my attention, and the customer on the phone won’t let me get a word in to ask her to hold for a second.)

Counter Customer: “Excuse me! I need you!”

Me: *trying to get the attention of another worker* “Someone will help you in a second.” *to the phone* “I’m sorry, could you repeat that last part, ma’am…”

Counter Customer: “No! I need you to help!”

Me: *points to phone* “I’m helping another customer right now. Someone will be right over.”

Counter Customer: “NO! YOU HELP!”

(At this point, I turn away to take the order on the phone. Suddenly, the customer comes behind the counter, snatches the phone from me and hangs it up.)

Counter Customer: “You help me NOW!”

Me: *exasperated* “Please go back around the counter, ma’am. What was it you needed?”

Counter Customer: “I didn’t get a cup for my drink. ”

(After sending her on her way, I call the other customer back.)

Me: “I am so sorry about that we got disconnected, ma’am. How many people are you serving again?”

Phone Customer: “I think I’m going to take my business elsewhere. It was very rude and unprofessional of you to hang up on a customer. If you didn’t want to take my order, you could have just said!” *click*