Two Can Whine For Ten Dollars

, | Peterborough, ON, Canada | Extra Stupid, Food & Drink, Money, Theme Of The Month

(I’m taking orders for front counter. A customer walks up and hands me one of our “2 can dine for $9.99” coupons.)

Customer: “I’ll have this, please.”

Me: “No problem. Would you like to add anything else?”

Customer: “No, thank you. Just the two meals.”

Me: “All right, your total is $11.70.”

Customer: “How much is it after the coupon?”

Me: “That is the price with the coupon. You wanted to use the two can dine, right?”

Customer: “Yes, but why is it that price? The coupon says $10 on it.”

Me: “Oh, the $10 is the price before tax, so that makes the difference.”

Customer: “No, you’re supposed to take $10 off, that’s what the coupon means.”

Me: “Sorry, it doesn’t actually work like that. It means that you pay $10 for the two meals. They would normally be over $15 for both without the coupon.”

Customer: “But it says $10 here. So I only owe you the tax.”

Me: “Again, I’m sorry but the coupon isn’t for $10 off. You are still saving a good amount off the regular combo prices.”

Customer: “Fine. I don’t want it then. The idiots at [our other location] wouldn’t do it right either.”

(He stormed off muttering about how we were too dumb to honour our own coupon.)

Juggling Orders In Disorder

| VA, USA | Bad Behavior, Crazy Requests

(I’m on the phone taking an order for a catered event. A customer approaches the counter. Despite my other coworkers who are mostly unoccupied, the customer seems intent on getting my attention, and the customer on the phone won’t let me get a word in to ask her to hold for a second.)

Counter Customer: “Excuse me! I need you!”

Me: *trying to get the attention of another worker* “Someone will help you in a second.” *to the phone* “I’m sorry, could you repeat that last part, ma’am…”

Counter Customer: “No! I need you to help!”

Me: *points to phone* “I’m helping another customer right now. Someone will be right over.”

Counter Customer: “NO! YOU HELP!”

(At this point, I turn away to take the order on the phone. Suddenly, the customer comes behind the counter, snatches the phone from me and hangs it up.)

Counter Customer: “You help me NOW!”

Me: *exasperated* “Please go back around the counter, ma’am. What was it you needed?”

Counter Customer: “I didn’t get a cup for my drink. ”

(After sending her on her way, I call the other customer back.)

Me: “I am so sorry about that we got disconnected, ma’am. How many people are you serving again?”

Phone Customer: “I think I’m going to take my business elsewhere. It was very rude and unprofessional of you to hang up on a customer. If you didn’t want to take my order, you could have just said!” *click*

Driving Through Adequate Fraud Prevention

, | Edmonton, AB, Canada | At The Checkout, Criminal & Illegal, Food & Drink, Liars & Scammers

(A customer walks up to the till. I’m watching the conversation from the kitchen nearby.)

Customer: *to the cashier* “Could I speak to your manager, please?”

Manager: *hearing her* “What can I do for you?”

Customer: “I just came through the drive-thru a few minutes ago, and you forgot my two angus burgers.”

Manager: “I very much doubt that.”

(The manager points out the window, where the entire drive-thru and much of the parking lot have been torn up and blocked off for reconstruction. The sound of power tools can be heard even inside the restaurant.)

Customer: “Um…” *stammers a bit before scurrying out of the store*