Unfiltered Story #93699

, | Unfiltered | September 14, 2017

(A little over 10 years ago I’m a server at a diner-style restaurant. I have a new table seated in my section and see that it’s a guy a tad younger than me(putting him late teens, early 20’s) [CUSTOMER #1] and a young boy who I estimate to be between 12 and 15, wearing glasses, a cap, and a baseball jersey [CUSTOMER #2]. I immediately assume that this is an older brother taking his younger brother out for a burger; seeing them fills me with a sense of warmth and fondness for the memories I have of getting to spend time with my older brother, with whom I had about the same age spread as these two seemed to. I approach the table to greet them and get their drink order as they choose their food).

ME: “Hello. Welcome to [restaurant], I’m your server. Can I get you something to drink to start out?”

CUSTOMER #1: “I’ll have a Coke.”

ME: “Okay a Coke.” (Turning to the young man) “And for you, young sir?”

CUSTOMER #2: (a slow turn to face me revealing a death stare, which has me confused until the other customer speaks up)

CUSTOMER #1: “That’s my girlfriend, dude.”

ME: (so calmly I’m still shocked to this day) “Oh I’m very sorry about that. What can I bring you to drink?”

CUSTOMER #2: “…”

CUSTOMER #1: “Just bring her a Coke.”

ME: (politely smiling the whole time) “Another Coke, you got it. I’ll be back with those and to get your order.”

(I walked right past the drink station, past the kitchen, through the dish and prep area, into the cooler, and screamed my head off before collecting myself enough to continue as if nothing was wrong. They did not tip but I didn’t gripe.)

The Bill Of Wrongs

, , , , , , | Right | September 13, 2017

(We’re a small 60 seat cafe with extremely high turnover; from eight am until midday we can seat and serve 300 guests.)

Customer: “Hi, I’ve got a booking for [Name].”

Me: “Right, your party of 17 is right over here.”

Customer: “Oh, what about the kids?”

Me: “Kids?”

Customer: “Yes, we booked for 17 adults, but we’ve got our kids. You’re going to need to find some seats.”

Me: “How many?”

Customer: “There will be 42 of us.”

Me: “Dude, that’s half the restaurant. We have bookings all day; if there are 42 of you, we can’t accommodate you.”

Customer: “That’s okay, the kids can just play and sit on their parents laps.”

Me: “Sure, fine, your table is right here.”

(This party trashes the cafe; the bathroom looks like a rugby team has been practicing in there. There is food from one end of the place to the other. The kids have drawn on the walls behind their parents’ table. Disaster. We lose 200 customers on this day, and we’re looking at a five-figure black hole of turnover, plus the repair bill. The worst part happens after they’ve finished.)

Customer: “Okay, so I had two poached eggs, toast, bacon, and two flat whites. Can you split that out of the bill please?”

(At this stage the bill is in four-digit territory, and I want these people out.)

Me: “Sorry, sir, we don’t split bills; here’s a calculator and a copy of your receipt.”

(The bill is 1.5 meters long.)

Customer: “Oh, no, we’re all going to pay separately. Otherwise, we’ll just leave; this is terrible service.”

Me: “You’re welcome to leave, sir. I’ll call the police now, and have them come down and arrest your party for theft of service, and vandalism for what your kids have done to my venue.”

Customer: “Maybe we’ll just pay.”

Me: “Thank you, sir.”

(It took this mob another 20 minutes of yelling and fighting with each other to sort out the bill. They tried to give it to me four times; each time it was short and got sent back. No tip. No apology.)

Enough To Make You Sushi (Roll) Your Eyes

, , , , | Right | September 12, 2017

Me: “Good evening, [Sushi Restaurant], how can I help you?”

Caller: “Hi, can I get a Maryland roll with no sushi?”

Me: “Well, there is nothing called ‘sushi’ in that roll. Sushi isn’t an ingredient, it’s just what the roll is. It’s a sushi roll. There’s no raw fish or fish eggs in that roll, if that’s what you’re asking.”

Caller: “No, I just don’t want any sushi.”

Me: “Do you mean no seaweed or rice in the roll?”

Caller: “No, I want the seaweed and the rice. I just don’t want sushi in my Maryland roll.”

Me: “Okay, well, I can assure you there will be no ingredient called ‘sushi’ in your roll.”

(I put the roll through as usual, and when the caller came to pick it up, they didn’t complain. I still don’t know what they were asking.)

The Wrong Dressing Needs Addressing

, , , , , | Working | September 11, 2017

(I am ordering at a restaurant where you order at the counter, and then a server brings you your food. While considered a fast, casual place, their food and service is usually on point, and I come here frequently.)

Me: “Hello! Can I please get [entree] with chicken, and a side salad? And can I get the pomegranate dressing for the side salad?”

Server: “Okay, I’ll bring that out to you.”

(A few minutes later, the server brings me my food. I notice that my entree does not have chicken on it, which I paid extra for.)

Me: “Excuse me, I don’t think there’s any—”

Server: “Chicken? Okay, I’ll get that for you.”

(I overhear her say to the kitchen staff, “Yeah, she noticed.” While waiting for my chicken, I notice my salad has dressing on it, and there is also a cup of dressing next to it. I assume it’s just extra dressing. However, I taste the salad, and the dressing on it is balsamic vinaigrette. The server comes back with chicken in a cup for me to dump on my entree.)

Me: “Thank you. I’m sorry, I just tasted the salad, and there’s balsamic vinaigrette on it. I wanted the pomegranate. I’m not sure if that’s what’s in the extra cup?”

Server: “Yeah. I thought you just wanted the pomegranate as an extra thing.”

(I am a bit dumbstruck by this and don’t know exactly how to respond.)

Me: “No… I wanted it to put on my salad.”

Server: “Oh. Okay, I’ll get you a new one.”

(She goes to bring me a new salad. She comes back with a salad without dressing. I taste the dressing in the cup, and surprise, it’s also balsamic.)

Me: “I’m sorry, the dressing in the cup was also balsamic. Are you guys out of the pomegranate? I can just take this.”

Server: *sighs* “No, they’re just idiots. I’ll take care of that.”

(I hear her yell at the kitchen staff, “POMEGRANATE! THIS IS BALSAMIC!” The cook looks very confused. I see another staff member tell him which dressing is the balsamic and which is the pomegranate. The cook brings me a cup of dressing.)

Cook: “Here you go. I’m sorry about that.”

Me: “It’s okay. Thank you!”

(I taste the dressing. It is balsamic again. I walk up to the server.)

Me: “I am so sorry to do this, but this is balsamic again. Are you sure you guys have the pomegranate? I’ll just take this.”

Server: *to the cook* “Are you kidding me?!”

Cook: “[Other Staff Member] told me that one was the pomegranate!”

Server: “Well, [Other Staff Member] was wrong!” *to me* “I’m sorry. This is crazy. Here, take a couple cookies.”

(She hands me some of their homemade cookies, which are actually really good.)

Me: “Oh, okay, thank you. I’m really not trying to be difficult. I can just take the balsamic.” *I really don’t like balsamic, but I’m ready to be done with this at this point.*

Server: “No, we have it. You should get what you ordered.”

(The cook brought up the dressing. I tasted it, and it was finally pomegranate. This was the most trouble I’ve ever had at any restaurant to get my order right. But at least I did get two free cookies!)

The Sauce Of All Your Complaining

, , , , | Right | September 11, 2017

(I work at a fried chicken restaurant during my holidays. The owner is my aunt, so I go there to help out whenever I can. We have a particular item that’s those drink and snack combos where there’s a drink in a cup and a small bowl of fried chicken on top. There is a kind of sweet-chili sauce drizzled on top. There’s a clear picture of it on our menu, and you can clearly see what the product is about. One particular day, a customer orders that product.)

Me: “Good afternoon, ma’am! What can I get you today?”

Customer: *points at the picture on our menu*

Me: “Okay, that will be the [item]. What drink would you like to go with it?”

Customer: “[Beverage]. And I would like [other item] and [other item] as well.”

Me: “Okay, that will be [price].”

(The food is served, and I am tidying the counter when the woman storms up to me.)

Customer: “Excuse me?! I did not want chili sauce on this, please change it.”

Me: *shocked as this has never happened before* “Sorry, ma’am, but we are unable to change it for you, as you did not tell me beforehand that you did not want the sauce on it. The menu clearly states that there will be chili sauce on it, so we assumed you wanted it.”

Customer: “That’s ridiculous! I don’t care; I want an exchange.”

(Since I do not know how to deal with this, I go and ask my aunt if it can be exchanged. Since, as I said, we have never encountered such situations before, my aunt gives me a sort of incredulous and helpless smile when I tell her about the situation. Sort of the kind where you are like, “Oh man, what are we going to do?”)

Aunt: *to customer* “Sorry ma’am, but we are unable to—”

Customer: “Do you find this funny?!”

Aunt: “What—”

Customer: “You were laughing at me. Do you find this situation funny to you?!”

(My aunt might have given the helpless smile, but it most definitely wasn’t laughing.)

Aunt: “Sorry for the confusion, but I was not laughing at you, merely smiling because we have never encountered such a situation before—”

Customer: “So, you think it’s funny? What if I had a chili sauce allergy? Are you going to take responsibility for this?”

Me: “Ma’am, it is clearly stated here what the product contains. You will be served that particular product, as it is shown, unless you request special arrangements. It is not our fault, and we are not obliged to exchange it for yo—”

Customer: “This is f****** ridiculous. I’m going to complain. Complain that you are not giving me an exchange. I’ll probably die eating this, and you are all going to have this on your conscience. And you find this funny?!”

Me: “Look, ma’am—”

(At this point, my aunt stopped me and offered the unreasonable customer an exchange. The customer continued to complain and spew profanities for the remaining time she was eating in our restaurant. The kicker? She was also eating some other chicken set that had the exact same sauce that was on the product she made such a fuss over!)

Page 10/622First...89101112...Last
« Previous
Next »