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Won’t Accept Your Olive Branch

| TX, USA | Bad Behavior, Extra Stupid, Food & Drink

(I’m working in a pizza shop, and an irate customer has just brought his pizza back up to the counter to my coworker.)

Customer: “I ordered this pizza WITHOUT mushrooms, and it is completely covered in mushrooms!”

Coworker: “I’m sorry, sir. I’m very certain that pizza has no mushrooms on it. It contains all the meats, onions, black olives, and cheese.”

Customer: “And I’m telling you I see mushrooms all over it.” *lifts up cheese and displays a black olive* “See? Right HERE!”

Coworker: “Sir, that is a black olive.”

Customer: “I know what a god-d*** f****** mushroom looks like, so don’t tell me that!”

Coworker: “Very well, sir, I’ll remake the pizza and give you free drink refills while you wait.”

Customer: “Just hurry up, then!”

(I remade the pizza, once again without mushrooms. Customer receives his pizza and starts the same dialogue again. Since this was before smart phones or even the Internet, it was not possible to bring up a picture of an actual mushroom to show the customer what an idiot he was being.)

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A Repeat Problem

| TX, USA | Bad Behavior, Food & Drink

(To keep from making the order wrong, I repeat the order at the end before they pay to make sure it’s correct.)

Me: *repeating big order back to older gentleman customer*

Customer: *obviously not paying attention*

Me: “Does that sound right?”

Customer: “Yes! Make sure my order is correct!”

Me: “Okay, that will be [total].”

(15 minutes pass and they get their order.)

Coworker: “That guy with his family is asking for you. Go see what he wants.”

Me: “Yes, sir, what’s the problem?”

Customer: “I told you I didn’t want cheese on my burger and I wanted fries with ALL my burgers. Those are missing fries!”

(He didn’t say that at all and I know because I’m very attentive for this reason.)

Me: “Sir, I repeated the order back to you to make sure it was correct…”

Customer: “NO! You obviously were not listening to me!”

Me: “Okay, I’ll go ahead and fix your burger and get you some fries.”

(And of course we had to make a new burger and he got three free side orders of fries. He probably just did it for free stuff…)

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They Have Beef With The Menu

| USA | Extra Stupid, Food & Drink, Popular

(Customers tend to not read the descriptions of items on the menu, and we serve a particular crowd that only eats chicken.)

Customer: “Can I get two BBQ burgers, a Swiss burger, and just a regular hamburger?”

Me: “Sure, your total is [total].”

(A while later they get their food. The customer stares at burgers and points to an OBVIOUSLY beef patty.)

Customer: “Uh, this is chicken, right?”

Me: “No, sir, that’s beef.”

Customer: “Oh, well I wanted chicken; we don’t eat beef.”

Me: “Well, it says on the menu these burgers are served with beef patties; if you want chicken burgers I would have to charge you.”

Customer: “I’m not eating these, and I don’t want to pay for them. Can you please just change them?”

Me: “I’m sorry, sir, but that’s four burgers! I can’t do that.”

(The customer left the burgers and left with his family. I know it was a bit harsh of me but it’s a recurring problem and frankly very annoying!)