Some Customers Can Be Warming

, | San Francisco, CA, USA | Awesome Customers

(Usually when the drive-thru gets busy we send an order-taker outside with a tablet to get orders in faster. Around winter time, the temperature drops lower than Californians are used to and on one particular day, it drops below 50°F. They send me out to take orders and I think it isn’t that cold so I just have my short sleeve uniform shirt and pants.)

Me: “Hi! How are you today?”

Customer: “I’m okay, but isn’t it really cold for you?”

Me: “I’m actually not that cold. What can I get for you today?”

(I take her order, give her the total, and direct her to the first window for payment.)

Me: “All right, have a great day!”

Customer: “You, too! Are you sure you aren’t cold? You can take my jacket!”

Me: “Oh, no, please don’t. I’m fine! Thank you anyway!”

(A few minutes later, I see my manager walk outside towards me with a jacket.)

Manager: “Some lady in the drive thru demanded that I give you a jacket and said it was abuse for making you take orders outside.”

Me: “She tried to give me her own, too. At least she cares more than some of the other customers here.”

The Big Fight On Sundae

, | Aurora, CO, USA | At The Checkout, Food & Drink, Money

(I’m a junior in high school, working the drive-thru, which can generally be difficult but manageable. A family whose order is large but not difficult is just about done with their order.)

Customer: “We would also like to add a single vanilla ice cream dish, but with M&M’s on it as well.”

(A dish is about 50 cents cheaper than a sundae; the difference is a dish does not have toppings a sundae does. So I change their order from dish to sundae so I can add their toppings.)

Me: “Will that be all for you today?”

Customer: “Yes that will be fine.”

Me: *I read back order* “…and a small vanilla sundae with M&M’s, is that correct?”

Customer: “Wait, I just wanted a dish with the candy…”

Me: “That’s what is, sir.”

Customer: “Oh, okay.”

(He pulls up to the window.)

Customer’s Wife: *yells from across car* “I really hope that wasn’t a sundae. On your menu it’s, like, 50 cents more!”

Me: “Yes, our toppings are fifty cents each, and a sundae has toppings. The first topping is included in the original price. A dish has no toppings, so it costs less.”

Wife: “But I only want M&M’s. Why do you have to charge me?”

Me: “Because adding something to your dish costs 50 cents…”

Wife: “You’re wrong! Fix it. Fix it now.”

Me: “Ma’am, I’m doing this right. This is how it works.”

Customer: “Shut up, you little s***. Don’t talk to my wife like that, you little b****. Get a supervisor or manager! Now!”

(I go grab my supervisor who is only a year older than me.)

Wife: “Finally a mature adult. Your person put our order in wrong; she is trying to charge us extra.”

Supervisor: “Oh, I’m so sorry; what is wrong with your order?”

Wife: “We want a single vanilla dish.”

Supervisor: “Oh, you didn’t want the candy?”

Wife: “Yes, we do.”

Supervisor: “I don’t see a problem…”

Wife: “F****** scammers! Why is it so much for the topping!?”

Supervisor: “Ma’am, without it we wouldn’t be able to buy more toppings, and then where would we be? And may I ask what’s the big deal about two quarters, when you large sized everything and got extra fries and extra drinks?”

Wife: “Whatever.” *she pays and drives off before she gets her food or ice cream*

Supervisor: “Hey, [My Name], let’s go on break and split all their food.”

There Isn’t Safety In Numbers

| Houston, TX, USA | Bad Behavior, Time

(I work at a restaurant that can get packed, so we hand out numbers for the waiting list. We call the numbers three times, and the fourth is a ‘final call’ before we move on to the next number. Sometimes people decide to leave without even turning in their numbers, but it’s not a big deal, we just move on. A father and his two children get a number to be seated and is given an estimate of about a 15 minute wait. We also record what time the number was given and the estimate wait time given. About 10 minutes pass and we call his number, no answer. We call twice more and I even check the parking lot just in case they are out there. No response and five minutes after the first call, the final call is given and we move on. About 30 minutes after I call his number he walks up to me:)

Customer: “Why haven’t you called my number yet?”

Me: *checking records* “Sir, we did call you at [time]. We called your number four times with no response and I even checked the parking lot.”

Customer: “Well, I want to be seated right now.”

Me: “I’m sorry; we had to skip your number you will have to be put on the waiting list again.”

Customer: “But you skipped my number. I want to be seated now.”

(By now he is getting close enough to kiss me.)

Me: “I’m sorry, sir. Like I said we did call your number and you did not answer.”

Customer: “I wasn’t here!”

Me: “What do you mean?”

Customer: “I went to go run some errands.”

Me: “So how were you going to know if I called your number?”

Customer: “I do this all the time everywhere else.”

Me: “I’m sorry, you did not inform me you were leaving. How was I supposed to know you would be coming back?”

Customer: “You should have held my place.”

Me: “We did. We gave you five minutes to claim your spot.”

Customer: “You should seat me now.”

(By now he’s getting irate and he’s actually balling up his fist ready to swing.)

Me: “I’m sorry, sir, but I can’t read your mind. You can’t get a number then leave and just come back whenever you want. You have to be present when your number is called.”

(At this point the customer moves behind the host stand to confront me and I’m still giving him the biggest smile I can muster. I’m smiling because I can’t believe how ridiculous he is and I guess that made him angrier. A manager steps in and because a couple tables left at the same time, tried to defuse the situation by offering to seat him quickly. The next customer I call promptly answers and says:)

Next Customer: “That guy is crazy!”

You’re Too Good For Some Customers

, | St. Louis, MO, USA | Bad Behavior

(My manager on duty receives a call that a coworker won’t come in. Three hours later a second coworker has failed to show up. It is my manager working the drive-thru window and me preparing all the food. Three hours into what becomes a five-hour rush with us alone, an older lady gets to the window.)

Manager: “Hi, sorry about the wait.”

Lady: “Oh? Is there a problem?”

Manager: “Oh, we had two coworkers who didn’t show up and we’re stuck here alone.”

Lady: *rather sure of herself* “Well, that’s nice. It’s good for you.”

Manager: *silently closes window then turns to me* “What a c***!”

(We finally got help when the night crew got there but I left an hour and a half late. Whoever that lady was, she’s no one I want to meet!)

Not The Brightest Lantern In The Box

| Rochester, NY, USA | Bizarre, Extra Stupid

(The restaurant where I work has oil lanterns on each table, and they are lit everyday at four pm before we lower the lights for atmosphere. I am lighting all the lanterns. I approach a table and launch into my standard explanation.)

Me: “Hi there. Excuse me, I’m just going to lean in here and light the lantern real quick.”

Customer: “Is that in your job description?”

Me: *confused* “Um, yes.”

Customer: “Oh, okay.”

Me: *trying to make a joke* “I don’t just go around randomly lighting lanterns!”

Customer: “REALLY?!”

(The customer seemed to think I was only lighting the lanterns because I felt like it. I have no idea why!)

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