Very Bad Reception, Part 12

, , , | Working | January 4, 2015

(Our dishwasher is having issues, so we call our landlord to have it looked at. The repair place calls my husband’s cell phone instead of mine. He can’t answer at work and I have to call back the next day. As usual, my call back means dealing with their ridiculous receptionist.)

Repair Place: “Hello, this [Business]. [Name] speaking.”

Me: “Hi, this is [My Name] from [Address] calling to schedule a time to have my dishwasher looked at.”

Repair Place: “How does Thursday look?”

Me: “Thursday is fine as long as it’s before 3:45.”

Repair Place: *indignantly* “What?! That’s far too late! We do deliveries in the afternoon!”

Me: “That would work out fine because I can’t be here late in the afternoon.”

Repair Place: “Is it that you both work? Is that the problem?”

Me: *I am so confused* “No, I’m a stay-at-home mom but I have an appointment at 4 pm so they have to be here earlier in the day. I have to leave the house by 3:45.”

Repair Place: “Okay, so they’ll come out Thursday morning. We call before we show up so you’ll have to answer the phone. We won’t come if you don’t answer the phone. You have to answer the phone this time! If we leave a message we won’t come out.”

Me: “Then you need to take down my phone number because you’ll need to call me on Thursday. You called my husband yesterday and he’s in Anchorage right now.”

Repair Place: *sounding hysterical* “What do you mean you’re in Anchorage?! You can’t call and schedule an appointment when you won’t even be there! You have to be there. Why are you even calling if you’re in Anchorage?!”

Me: “I’m not in Anchorage; my husband is. That’s why you need MY phone number.”

Repair Place: “You’re in Anchorage? How are we going to look at your dishwasher?!”

Me: “Ma’am, I’m NOT in Anchorage. I will be here on Thursday. But you need my phone number.”

Repair Place: “We have it. It’s the [area code] number.”

Me: “No, you don’t have it. You have my husband’s number. Mine is [my number].”

Repair Place: *sounding confused* “That’s a different number than what we have.”

Me: “Yes, so you’ll need to take my number and make sure they call ME on Thursday because the other number won’t be answered.”

Repair Place: “You really should just have a landline and one number.”

(She finally took down my number but who knows if they’ll call me or my husband on Thursday. What’s worse is that every… single… time… we deal with them, that’s how it goes. Their receptionist really is an airhead!)

 

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Beat The Clock

| Right | July 29, 2014

(I work as a clockmaker. I phone a customer while standing at their front door after no response to the door bell:)

Me: “Hello, this is [My Name]. I’m here for your service call.”

Customer: “Well, I’m not home. I waited until 4:15 and you never showed up, so I left.”

Me: “You waited until 4:15 today?”

Customer: “Yes. You were supposed to be here at 3 and I waited until 4:15.”

Me: “I’m sorry, ma’am, but your appointment was set for between 3 and 5, not at 3. Also, it’s only just now 3:20.”

Customer: “What do you mean 3:20?”

Me: “The time. It is currently only 3:20 pm.”

Customer: “When I looked at the clock it said 4:15!”

Me: “By chance, would that be the clock I was coming to fix?”

Customer: “… Yes.”

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Not Getting The Message

| Right | October 23, 2012

(We are a small store that repairs watches. Upon the completion of a repair job, we call the customer to alert them that there product is ready.)

Customer: “I am here to pick up my watch.”

Me: “Okay, sure! Did you receive a call that it was ready?”

(Asking this allows me a better idea of where to look for the bag, in the completed drawer, in progress drawer, or intake drawer.)

Customer: “No! I had to call you and ask if it was ready. That is outrageous!”

(I am confused, because the job has three notes of us calling her, but no one answered.)

Me: “That’s strange. It says here that we did call you, but there was no answer. Perhaps your answering machine was broken? Or maybe we misread your number?”

Customer: “No, that is my number, and I don’t have an answering machine! You should have left me a message, at least! You have terrible customer service!”

Me: “You expected us to leave a message for you even though there was no person nor machine there to hear or record it?”

Customer: “Yes!”

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You Can’t Fix Stupid

| Right | April 27, 2012

(I am calling back a customer who had a 6-year-old TV with a cracked screen. Unfortunately, due to its age, we can no longer get parts for it.)

Me: “Hello, we’d like to let you know that unfortunately we are unable to repair your product. The parts are discontinued.”

Customer: “So, you can’t fix it?”

Me: “Correct.”

Customer: “So you can fix it?”

Me: “No, the parts are unavailable.”

Customer: “Can you order them?”

Me: “No, the parts are discontinued.”

Customer: “You can order them somewhere else, yes?”

Me: “No, we cannot fix this unit at all.”

Customer: “Does [brand name] carry the part?”

Me: “No, they don’t.”

Customer: “Okay, so you can get it fixed, right? Test it again?”

Me: “No, we cannot fix it.”

Customer: “So it can’t be fixed?”

Me: “It cannot be fixed, ever, unfortunately.”

Customer: “Okay, I’ll call you back when it’s done!” *click*

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Not Taking A Shine To It

| Right | December 17, 2010

Me: “Here you go, ma’am. That will be $26.50.”

Customer: “Wait just a minute. That isn’t my stereo.”

Me: “Actually, it is your stereo. The serial number is right here and it matches.”

Customer: “This isn’t the stereo I brought in to be fixed. It looks all different. What did you do to it?”

Me: “We cleaned it.”

Customer: “Oh…ah…thanks!”

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