Unfiltered Story #148940

, | | Unfiltered | May 5, 2019

Note: We also sell cigarettes, cold drinks, snacks, etc.

Customer: “What’s the cheapest packet of tobacco you have?”
Me: “That would be [brand] at [price].” *I show it to him.*
Customer: “And what’s in it?”
Me: *confused* “Umm, tobacco?”
Customer: “Yes, I know, but for doing what?”
Me: “Making cigarettes?”

I still don’t know what exactly he wanted to know, and I suppose, he doesn’t, either…

Getting Owned By The Rent-To-Own

, , , , , | Right | April 3, 2019

(I work at a rent-to-own store where customers can rent furniture, electronics, and appliances for a weekly rate, eventually owning them. A large part of our job is chasing down people who haven’t paid the rent on their merchandise. One customer, in particular, a woman in her mid-20s, is a huge problem, going weeks without paying, not answering her phone, and not working with us at all. Then, she will come in and pay a portion of what she owes and vanish again for a few weeks. This cycle goes on for about three months and we’re fed up, calling all her contacts and visiting her house every evening. One day, an older couple comes in and the man speaks to my manager.)

Man: “Why are you guys harassing my daughter so much?”

Manager: “Who’s your daughter, sir?”

Man: “[Trouble Customer].”

Manager: “Oh. Well, sir, we’re simply trying to get her to pay her rental bill.”

Man: “She signed your papers, didn’t she?”

Manager: “Yes, she did sign the rental agreement.”

Man: “Well, then, she’s going to pay you. You can just leave her alone.”

Manager: “Sir, I’m sorry, but it doesn’t work that way. She signed the agreement that she was going to pay the amount due, in full, by Saturday of each week. She’s never once paid on time and she’s currently two weeks behind.”

Man: “But she’s given you money, so what’s the problem?”

Manager: “I’m sorry, but I’m not completely sure where the disconnect is here. She has an agreement with us that says she will pay every Saturday…”

Man: “She agreed that she’ll pay you, and she will. There’s no problem, so leave her alone.”

(This went on for twenty minutes, getting nowhere. The concept of “must pay by an agreed-upon time an agreed-upon amount” was lost on this guy, and apparently, his daughter. They all figured that they could just get around to paying when they felt like it and that was their prerogative. The story with this customer continued for another few months, with her eventually getting behind by nearly six weeks in payments. We couldn’t do a legal replevin, however, unless she threatened to deface or destroy the goods. So, we made up a story to the cops about her threatening to smash her stuff if we didn’t leave her alone and we were able to get into her house and take it back. She wasn’t happy and cried a lot, but that’s the game you play with a rent-to-own store.)

Mommy’s Little Driver

, , , | Right | February 14, 2019

(I work in billing for a car rental company and get a lot of outrageous customers. A customer is supposed to return the rental car on a specific date, and conveniently it is stolen on the same day. They are complaining that they were charged a fee for the car being stolen.)

Customer: “I don’t want to pay this fee, and I want you to refund it.”

Me: “I can’t do that, because while the car is in your possession, it is your responsibility to make sure nothing happens to it, and since it was stolen, you need to pay the fee.”

(Keep in mind this customer is in their mid-fifties.)

Customer: “This is outrageous! Wait until I tell my mom!”

Me: *long pause* “Did you just say you’re going to tell your mom?”

Customer: *ignores me and proceeds to complain for a few more minutes, then gives up and hangs up*

There Is Nothing Preferred About This Customer

, , , , , | Right | February 12, 2019

(I’m a customer in this story. There have been a series of storms that have caused some significant flight delays into the Northeast. I’ve arrived almost eight hours late after what was supposed to be two-hour flight. It’s 2:38 am when I get to [Car Rental Agency]. There is a long line of beleaguered travelers who just want their d*** cars. Several customers in line are so-called preferred members who can ordinarily skip the line when the express counter is open. It is closed between 1:00 and 4:00 am. There is obviously some displeasure at the continued wait, but none are more pointedly accusatory towards the staff than one middle-aged man who is about twelfth in line.)

Customer #1: “Why can’t I get my car now if my name is on the board?”

Desk Agent #1: “Because the express counter is closed.”

Customer #1: “But why can’t I get my car now if my name is on the board?!

Desk Agent #1: “I’m sorry, sir, but the express counter is closed until 4:00 am.”

(This repeats several times.)

Customer #1: “That’s great. That’s just f****** great.”

Customers #2 & #3: *to me, just loud enough for half the line to hear* “We’re on the board, too!”

([Customer #1] rants at various volumes for the next ten minutes, until finally, his inner seven-year-old comes out. In the warbling, modulated moaning whine that any parent or former child would instantly recognize, he starts repeating:)

Customer #1: “But I’m a preferred customer!”

(This went on for ten minutes. The staff was moving people through at the best rate that they could, but they now had to deal with this middle-aged man’s tantrum. Finally, they created a line just for him. Sadly, this was a year ago, and the voice of this forty-something child still haunts me.)

Of Pitbulls, Cigarettes, And Credit Checks

, , , , | Right | January 15, 2019

(I’m a property manager working an open house for one of our small rentals. I’m just packing up when this woman, smoking a cigarette, comes through the front door.)

Me: “Excuse me, ma’am, but we don’t allow smoking inside our residences.”

Customer: “Well, why the f*** not?!”

Me: “Well, ma’am, aside from the smell, which is darn near impossible to get out, the nicotine adheres to the paint, making it very hard on our maintenance crews when you move out.”

Customer: “Ugh, fine!” *flicks her cigarette out front door* “This is $950 a month, right?”

Me: “Yes, ma’am, so with approved credit, you’re looking at $2,000 to move in, a $1,000 security deposit, $950 first month’s rent, and a $50 application fee.”

Customer: “Background check?! This is America! Ain’t nobody gettin’ my social!”

Me: “Well, ma’am, without an application, there’s really nothing I can do. We have to know what your credentials are before we can sign a lease.”

Customer: “I’ve been renting a four-bedroom, two-bath for $1,600 a month for the last six years, but my a**hole landlord just told us we need to move because he doesn’t like my daughter’s pit bull. If I can afford $1,600 a month, I can easily pay $950 for this s***hole!”

Me: “Well, ma’am, our leasing requirements don’t allow pit bulls in any of our units, so this house won’t be a good fit for you, either, I’m afraid. But best of luck in your search!”

Customer: “Well, why the f*** not?! There’s nothing wrong with pit bulls! You just don’t want to rent to me because I’m black! You racist f***! I’m going to report you and you’ll get fired!”

Me: “Okay, ma’am.” *I’ve gotten her to the front door at this point* “First off, I’m a licensed realtor, and can’t approve or deny you based on race. Second, you’ve stated that you refuse to do our application, and third, you’ve admitted that you have an animal I can’t approve.” *closes front door and locks it* “I suggest you look on Craigslist for a private owner that might be willing to accept your animal, but our company policy is to follow the restricted breeds list. Have a great day!”

(I got in my company car, while she stood in the driveway and screamed all kinds of things at me. She followed me back to my office and proceeded to tell my broker how I’d told her we couldn’t rent to her because she was black, that we were all racists, and that she was going to report us to the state and get us “shut down for good.” That is, until my boss’ wife walked in. She’s a taller WOC who gave her back everything she gave and then some. Cigarette lady RAN out of our office, and no, we haven’t received any complaints from the state.)

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