(I am working the returns counter when a couple walks in with a set of weights.)
Me: “How can we help you today?”
Customer: “Yeah, we need to return this. It’s the wrong color.”
Me: “Okay, do you have your receipt?”
Customer: “Yes. But we’re going to do an exchange for something cheaper. Is it all right if we get what’s leftover on a gift card?”
Me: “Sure.”
(The couple go shopping and come back. We go through the transaction.)
Me: “All right, so, $60.00 will be credited back. Do you have the credit card you used?”
Customer: “But we wanted the extra on a gift card.”
Me: “Yes, but since theft is a common problem, it’s store policy to check your ID first. I just need to verify that you have the original card.”
Customer: “But we want the extra on a gift card. Do you understand? What’s leftover, on a gift card!”
Me: “Yes, I understand, but I need to see the original card first.”
Customer: “But I don’t have it. I don’t own that card!”
Me: “Then I’m afraid we can’t do this transaction.”
Customer: “No, you don’t understand. I want what’s leftover on a gift card, so that my wife can use it!”
Me: “Yes, but sir, it’s illegal for us to take somebody else’s money without their permission.”
Customer: “God d*****! Since when do you need permission to get somebody else’s money?”
This story is part of the More-Customers-Bad-With-Money roundup!
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