Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

The Vacuum Between Her Ears Still Works Just Fine

, , | Right | December 2, 2021

When I first started working at a store, they told me that people would try and exploit the return policy because, at one point, you could return anything at any time, no matter how used it was, and get your money back. They had just changed it within the last year or so. Because of this, they had a lot of people who still came in with vacuums and blenders they’d been using for ten or more years and try to return them only to be told that they couldn’t.

One lady came into my line on a Saturday.

Customer: “I need to return this vacuum cleaner that I bought in 2010. It’s acting weird.”

Me: “We can’t accept a return from that long ago.”

Customer: “Your return policy says I can return things whenever I want to return them! I want my money back!”

She held up my entire line trying to explain this to me. I wanted to tell her, “Ma’am, it’s a ten-year-old vacuum cleaner with a ton of wear and tear on it. Just buy a new one.”

I couldn’t believe that [Store] ever had a return policy where they’d take back anything, any time. There’s only one reason a person would try to return an item they’ve gotten a ton of usage out of, and that’s free money. It just never made sense to me.

Two Broken Instruments: The Stompbox And Your Brain

, , | Right | December 1, 2021

I work at a guitar store. A customer calls on the phone.

Client: “Hi, I purchased this [guitar effect] from you guys, and now it’s not working. Why’d you sell me broken equipment?”

Me: “That’s not good. Bring it in and we should be able to exchange it.”

He shows up the next day.

Me: “Do you have your receipt?”

He pulls out a receipt that is so faded I can barely read it.

Me: “You bought this stompbox in 2016.”

Client: “Yeah, and it’s BROKEN!”

Me: “We didn’t sell it to you broken. Have a good day!”

Best We Can Get You Is The King Of The World?

, , , , | Right | November 29, 2021

I am a supervisor working for a retail chain that has “World Market” in the name. A woman approaches my cashier pushing a cart full of obviously-used throw pillows.

Customer: “I want to return these.”

Cashier: “Do you have a receipt?”

Customer: “No. Just look me up in the system.”

Cashier: “Can I get your name and phone number?”

Customer: *Yelling* “You don’t need all that! Just look me up!”

I step in to tell her very politely and calmly:

Me: “Ma’am, you either need a receipt or you need to provide us your name and phone number.”

Customer: *Screeching* “You’re all idiots! If you don’t want to be fired, I want an apology from the president of the world!”

I’m certain she meant the president of “World Market,” but in her fury, she said, “the president of the world,” and I barely held it together as I calmly offered her the corporate feedback number.

She didn’t take it and instead walked out of the store still yelling and without her cart of dirty pillows. She returned about twenty minutes later, quietly apologized, and took her pillows with her. We never heard from her again.

Sometimes The Customers Boot Themselves

, , , | Right | CREDIT: badservicebabe | November 16, 2021

Customer: “I have a pair of [Brand] boots. I know it’s been over a year, but they are coming apart at the top. I have my receipt still and took it to the store, but they said they couldn’t do anything. Can you help?

Me: “When did you buy the boots?”

Customer: “November of 2019.”

It’s May of 2021.

Me: “It’s definitely well past our return policy, so let me check with management about if there is anything we can do.”

Management tells me there’s nothing we can do. He bought the boots a year and a half ago and they are just now coming apart? Sorry.

Me: “Okay, sir. Unfortunately, there’s nothing that we can do, considering you’ve had them for a year and a half, and our return policy is only thirty days.”

Most of the time, we are flexible, especially if they fall apart within six months, but a year and a half?!

Customer: “Okay, that’s fine, but I’m gonna let you know now, I’m never gonna buy these boots from you guys again.”

He then hung up, and I almost died laughing. Okay, sir. Believe me, that’s okay with us; you clearly don’t want to spend any money with us, anyway! I can’t believe people think they can exchange things after a year and a half of wearing them!

Give Me A Break! Seriously!

, , , | Right | CREDIT: kennaeh | November 8, 2021

I work at a retail department store. Our main inventory is clothes, but we do have a few snacks and candies at the front by the registers for customers to purchase. I was covering someone’s break at customer service the other day when a man walked up to me with a HALF-EATEN KitKat bar.

Customer: “This was stale.”

I was confused for a moment because I wasn’t even sure we could do returns on foodstuffs, so I called my manager really quickly to ask.

Manager: “Yeah, of course, you can give him a refund.”

Me: *To the customer* “Do you have the receipt?”

Customer: “No.”

Me: “Do you have the card it was purchased with?”

Customer: “No.”

Me: “All right, then. To do a non-receipted return, I’ll need your ID. Your total refund will be $1.72.”

Customer: *Grumbling* “All of this for a dollar?”

I almost died about then. You’re the one who wants to return it, sir! It is a hassle for pretty much no money, but you ate half and came to me and wanted to return it; you’re creating the hassle! Just eat the rest of the candy and be on your way if you’re that frustrated!

I ended up just giving him cash, and he didn’t give me too hard of a time, but man, I was in disbelief.