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When In Doubt, Kick ‘Em Out

, , , , | Right | April 1, 2008

(A customer comes in to a video game store, obviously angry.)

Customer: “Hello, I’m here to return these two games.”

(Hands me the two games and the receipt.)

Customer: “For this game, I want my money back; for this DS game, I want a different game. It’s the same price so I don’t have to pay the difference.”

Me: “Okay, ma’am.”

(I scan the receipt and fill out the return information.)

Me: “Ma’am, your total will be $19.56.”

Customer: “What?! Why is it going to be so much if it’s the same price as the other DS game?”

Me: “Well, ma’am, you got this game for free.”

Customer: “If I would’ve paid for it, it would have been the same price so I don’t owe nothing!”

Me: “You didn’t pay anything for this game, so you won’t get anything back.”

Customer: “But if I would’ve paid for it, it would’ve been the same price. Let me speak to your manager.”

(I call my manager.)

Manager: “Well ma’am, as my employee was saying, you didn’t pay anything for this game. Therefore, you will not get your money back for something you didn’t pay for.”

Customer: “But if I would’ve paid for it–”

Manager: “You paid nothing for this game.”

Customer: “But if I would’ve paid–”

Manager: “Get out of my store.”

Customer: *walks out in a huff*


This story is included in our Videogame Store roundup.

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When Mood Swings Attack, Part 2

, , , | Right | March 30, 2008

(A woman orders a Reuben sandwich and returns to the counter 30 minutes later with about a fourth of the sandwich eaten.)

Woman: “I want to speak to your manager right now!”

Crew member: “Sure, no problem.” *goes and gets manager*

Manager: “Hi, what can I do for you today?”

Woman: “Yeah, I got this Reuben at 4 pm and it’s SOGGY!”

Manager: “Well, ma’am, you purchased it half an hour ago…”

Woman: “Well, I want a new one!”

Manager: *hoping to get the looney out of the store* “Sure, no problem.”

(Suddenly, the woman goes from angry to flat-out crazy.)

Woman: “HERE’S YOUR DELICIOUS REUBEN!” *rubs sauce on the counter and throws a part of sandwich at manager*

Manager: *dumbfounded*

Woman: “I’m sorry… it’s not your fault.”

Manager: “…It’s alright…”

Woman: *thinks for a second, then throws remaining sandwich bits at manager*

(We all laughed quite hysterically, and our manager walked around with Reuben sauce on his crotch all day.)

Related:
When Mood Swings Attack


This story is part of the Customers-Overreacting roundup! This is the last story in the roundup, but we have plenty of others you might enjoy!

23 Stories Of Truly Terrible Parent Customers

 

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Denial By Way Of Refund

, , , | Right | March 26, 2008

Me: “Hi, how are you? How may I help you?”

Lady: “Yes, I’d like to return this pregnancy test.”

Me: “Okay, what’s wrong with it?”

Lady: “It came out positive.”

Me: *confused* “Okay?”

Lady: “I can’t be pregnant, so this test MUST be defective. I want to return it.”

(For anyone who doesn’t know, it is very rare for a pregnancy test to mistake a positive pregnancy. A negative, yes, positive, no.)

Me: “Ma’am, I’m sorry, but you can’t return a pregnancy test you’ve already used.

Lady: “What do you mean I can’t return it?!? It’s wrong! I want to see your manager!”

(I go to the back to see my manager, who is a woman, and explain about the lady. We return to the front.)

Manager: “Hello, what may I help you with?”

Lady: “YES! I want to return this pregnancy test! It came out positive and I just can’t be pregnant! It’s wrong and I want my money back!”

Manager: “Ma’am, I’m sorry. We can’t refund you on the test because it came out positive.”

Lady: “NO! I insist I get my money back!”

Manager: *getting frustrated* “Ma’am! I’m sorry but we cannot and will not refund you your money just because it came out positive. Congratulations on your new baby!”


This story is part of the Pregnancy Roundup!

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Da, Is Union of Soviet Socialist Retirees

, , , , | Right | March 12, 2008

(I work every summer in a beach shop in Florida. One morning, a man comes in and buys a beach chair, and returns after a few hours with his family.)

Customer: “I would like to return this chair.”

Me: “Of course. Do you have a receipt?”

Customer: “No, I just went to the beach. Why would I keep the receipt?”

Me: “Is there a reason why you are returning the chair?”

Customer: “It’s broken.”

(The chair is soaked with water, coated with sand, and has a hole in the seat from what looks like a footprint on the cushion.)

Me: “I am sorry, sir, but we cannot accept used, broken items for return.”

Customer: “What?! I didn’t break it!”

Me: “I am sorry sir, but without a receipt, it still cannot be returned.”

Customer: “Son of a b****! You hear that kids? This Russian b**** is going to f*** up our vacation!”

Me: “…Russian? I live here.”

Customer: “Don’t lie to me! I hear that accent.”

Me: “…What accent?”

Customer: “THERE! You just did it. No one talks like that in the Northeast.”

Me: “…I’m a Southerner. You’re in the South.”

Customer: “Whatever, you piece of racist s***”

(The man left only after he threw the chair at a clothes rack. Quite the job experience for a fifteen-year-old.)

Caught Red-Handed

, , , , | Right | February 15, 2008

Guest: “I’d like to return this toaster.”

Me: “Okay, ma’am, do you have a receipt for the purchase dated within ninety days?”

Guest: “No.”

Me: “Okay, well you can’t return it then. However, if you have an ID you can exchange it for an item of equal or lesser value from the same department.”

Guest: “But I don’t want to exchange it. I want my money.”

Me: “Well, I’m sorry but if you don’t have a receipt, you can’t return the item.”

Guest: “[Other Store Name] would take it back!”

Another Guest In Line: “Excuse me, I work there and, no we wouldn’t!”


This story is part of the Very Wrong Customers roundup!

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