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The First Mistake Was Letting Him In

, , , | Right | September 5, 2021

A customer is banging on our doors five minutes after closing.

Customer: “Let me in! I want to do a return!”

The store manager makes a cashier open up a new register.

Cashier: “Where is your receipt, sir?”

Customer: “I don’t have it.”

While the store policy is too lenient as it is, this item is a brand no one recognizes as ours.

Cashier: “Sir, I am unable to complete this return without the receipt.”

Customer: *Flipping out.* “My wife got it here! You’re just trying to rip me off!”

The cashier gets the department manager to come over. She takes one look at the item and finds the brand label.

Manager: “Sir, this label says Sears.”

Customer: “And?!”

Manager: “We’re not Sears.”

The customer wasn’t pleased about being in the wrong place!

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When Sheer Entitlement Makes You Throw In The Towel

, , | Right | September 4, 2021

A lady comes in with a receipt but no merchandise.

Customer: “I want you to refund me for my towels.”

Me: “Where are they?”

Customer: “I threw them away.”

Me: “Ooookay? Why do you want a refund for them?”

Customer: “I washed them with regular clothes and my clothes were ruined!”

Me: “Okay, but with the towels, I can’t–”

Customer: “I also want you to give me money for the ruined clothes.”

Me: “…”

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Won’t Be Long Before You Break Again

, , , , | Right | September 3, 2021

I am the author of this story of a previous associate that, after making a big deal of legal breaks and scheduling, claimed to my store manager that I had fired her. I became involved in a minor HR case that was tossed out the window due to no evidence that such a thing had occurred. I haven’t thought about this associate in years, but I definitely remember her.

One night, I get called to customer service to help dispute a customer’s problem with our return policy. Lo and behold, it is the former employee that is berating my cashier. We lock eyes and she immediately shuts up. Feelings of irritation bloom, but I push them aside and put on the best, overly-sugary customer service voice that we all have.

Me: “All righty, what can I help out with?”

Cashier: “She would like to return this belt. It’s broken, but there are no tags and no receipt.”

Customer: *Curtly* “Yeah, and you didn’t have any more belts, so I just want a refund.”

I take a look at the belt to see if there is anything we can do. The belt is completely destroyed; the buckle is torn off and there are tears connecting the holes. Our last-ditch option would be to find a belt on the sales floor, but since she said she didn’t find any in stock, she’s sealed the fact that she won’t be getting a refund.

Me: “Why, I’m surprised at you, [Customer]. You know our policies. You know we can’t return anything without the tags and receipt.”

Customer: *Glaring at me* “[Location] lets me return things without the tag or receipt all the time.”

Me: “Oh, will they? Well, I’ll have to give them a call and fix that problem. However, we won’t be returning this for you today. There is no way to get it back into our system without a receipt or a tag. Sorry about that.”

Customer: “You can’t look it up in the system or whatever?”

Me: “We’re not supposed to, but I could humor you. Which store did you purchase it at? What method of payment?”

Customer: “At [Location] with cash.”

Me: “Ah, I’m afraid we’re hitting a brick wall again. We don’t have access to [Location]’s purchases, and a cash tender won’t be enough to identify your previous purchases.”

Customer: “THIS IS F****** BULLS***!”

Me: “Please watch your language, [Customer]; this is a family-friendly store. I’m sorry we couldn’t resolve your issue today. Is there anything else I can do for you?”

She grabs her destroyed belt and stomps out of the store.

Cashier: “What just happened? She was cussing me out before you got here, and then she went silent.”

Me: “She used to work here a couple of years ago and accused me of firing her. She was mad because I wouldn’t let her go to lunch on a three-hour shift.”

Cashier: *Pauses* “I’m glad I never got to work with her.”

Won’t Be Long Before You (Lunch) Break

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That’s Not What Rules Are For

, , , | Right | CREDIT: kellyblubook | August 31, 2021

I work at a store that has a return policy of ninety days. If you bring the item in, undamaged, with the receipt, within that timeframe, we will happily and easily complete the return and send you on your merry way.

One day, a woman comes in with an item to return. I scan her receipt as this is the easiest way to complete a return, and the system won’t scan it in, just comes up with an error. Then, I manually input the receipt and I see what’s wrong with it.

Me: “Ma’am, this receipt is from ninety-three days ago, just outside of our ninety-day return period.”

There’s nothing I can do to give her the full price of whatever she wants to return, as I am just a humble worker bee, so I give her two options.

Me: “I can run this as a return without a receipt, but that will give you the lowest price the item has been in the past sixty days or so, and the money will be put on a gift card. Your other option is for me to call a manager up to see what they can do.”

This store constantly has very large sales, so I’d guess she’d be getting 60% of the full price she paid. She goes with option two. Okay, no problem. That means the problem is out of my hands; I’m just here for the ride now as there aren’t any other people in line.

The manager comes up and explains the ninety-day return policy — which is very clearly stated on the receipt, as well as on the BIG SIGN ABOVE THE COUNTER — saying the same thing I did: we can’t return it unless we do a return without a receipt.

Customer: “But that’s ridiculous! Rules are made to be broken!”

Eventually, the manager told her to take it or leave it. She took the store gift card.

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It’s Getting Hot In Here And It’s Not The Worn Out Dehumidifier

, , | Right | August 29, 2021

Our store has a gracious three months return policy, so it’s not too hard to return anything that doesn’t work out for you. A lady comes in.

Customer: “I’m returning this dehumidifier.”

She had bought it back in November, at the start of when you need such an item around this area.

Me: “You’ve had this for three months, did you use this, ma’am?”

Customer: “I didn’t use it. Just give me my money back.”

I go around the counter and I check out the box, but there are few things wrong with it. Now if you’ve worked retail before you know when boxes of product are sent the tape that is used is flimsy, mildly useful at best. This lady made the mistake of using tape that was much much stronger and sturdier than what you get with items shipped to the store.

I take some scissors to open the box because already I’m curious as to why you have that item just laying around your house in a big box for three months.

Customer: “Oh no, you don’t need to, you don’t need to, it’s fine, it’s fine!”

Upon opening the box, the machine that should have been white was nothing but black across the whole entire front. I get my manager over and the customer tries to keep the box shut from him seeing it. My manager made her move and opened it anyway because he wasn’t about to tell me to do it when I had explained what I saw.

Customer: “I’m quite angry at you for not accepting my return!”

Manager: “We’re angry back at you for trying to dupe us and take a back and item that’s clearly gross.”

We made her take it back and we kept the receipt so she couldn’t try to return it anywhere else.

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