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Can’t Tell If This Is A Laptop Flop Or An Email Fail

, , , , , , | Right | September 16, 2021

I’ve just finished paying for my items at a convenience store, so I step to the side to organize my things for a moment. It’s during the global health crisis, so I make sure I am more than six feet away from the people still at the checkout.

The next customer after me is an extremely elderly woman with a few items in a cart, and I happen to overhear her conversation with the cashier.

Elderly Woman: “My caregiver bought me these items, but they’re not the right kind so I need to return them.”

Cashier: “Okay, ma’am, we just need the receipt or proof of purchase.” 

Elderly Woman: “Well, that’s the problem. I don’t have it, but she said she emailed it to me.”

Out of nowhere, the woman suddenly produces an entire laptop computer from somewhere inside her coat! She sets it on the counter, while the cashier looks completely bewildered.

Elderly Woman: “Can you help me access my email here in the store? That way I can get your receipt.”

Cashier: “No, I’m sorry, ma’am, I don’t think that’s going to work…”

I’d never seen someone just pull out a laptop at the checkout before! From the look on the cashier’s face, she hadn’t, either. Gotta give the elderly woman points for creativity!

I felt a bit bad for her and considered helping her by making a Wi-Fi hotspot with my phone, but I figured it would not be a simple fix, as there are always complications when it comes to helping elderly folks with technology — forgotten passwords, outdated software, etc. Plus, I didn’t want to get within six feet of her or touch her laptop, in order to protect both her health and mine. I left feeling slightly guilty but also wondering why her caregiver didn’t just go to the store for her instead!

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Someone’s Got Her Unreturnable Panties In A Bunch

, , , | Right | CREDIT: Viking_Trash_Panda | September 12, 2021

A lady comes in right after Christmas with seven pairs of panties and three bras with no tags.

Customer: “These didn’t fit my niece after she tried them on.”

Me: *Politely* “I’m sorry, ma’am, but we have a no-return policy on intimates, and your receipt says it’s passed the thirty-day return date, as well. By policy, I can’t do anything.”

Customer: “These were a Christmas gift, and they didn’t work out, so I need to return them.”

She slams her large wallet onto the counter.

Me: *As politely as I can* “I’m sorry, ma’am, but it’s against store policy for me to do a return on worn intimates that are also past the thirty-day return date.”

Customer: “You mean you won’t give me my money back?”

Exasperated, she throws the panties in her hand onto the counter, and they slide so far that they almost fall off the other side.

I grimace at her and shrug in a way that says, “I’m sorry, there’s nothing I can do.”

Customer: “But you have to give me my money back. I can’t use these. She didn’t even wear them. Is there a manager I can talk to?”

She starts to get irate and shoves the bras at me.

Me: “Ma’am, I am a manager. There are no tags on these and they have been worn. You said your niece tried them on to find out they didn’t fit. This is—” *looks at the date on the receipt* “—a month and a half past the thirty-day return period.”

She starts to get loud, looking around for sympathy from other customers who are actually trying to avoid eye contact with her.

Customer: “But you have to!”

Me: “If I make this return, I could lose my job due to the health code violation alone. So, no. I will not do this return. In fact, here is my store manager now. Hey, boss lady? We don’t do returns on worn intimates, right?!”

My store manager walks up to the desk and stares this clearly angry customer down.

Manager: “No. We don’t. We even have signs everywhere saying we don’t. And if you’re going to argue with my assistant manager, you can kindly leave.”

Customer: “This is ridiculous! Do you guys see this?!”

The customer looks around to try to pull another customer onto her side, but everyone has decided to be interested in merchandise as far away from her as they can get. She throws a handful of the panties at me and huffs and grumbles.

Customer: “Really?!”

And she trudged out the door of our shop.

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This Employee Needs To Be Recalled

, , , , , | Working | September 9, 2021

With not a great deal of money, but a noticeably empty flat, I “umm” and “ahh” for weeks before picking out a really nice, if a bit pricey, lamp. Annoyingly, I find out it is recalled the following week; worse is that they cannot replace it with anything similar, only refund it.

I go down to the store and signs are everywhere — on the doors, hanging from signs, etc. It must be a pretty important recall for this bad publicity.

I get to the customer service counter.

Me: “I need to return this lamp; it’s part of the product recall.”

Worker: “Product recall? Well, do you have a receipt?”

Me: “No, I didn’t think I needed one.”

Worker: “No receipt, no refund.”

I know this isn’t true; recalls never normally need it. Then, it occurs to me.

Me: “Your signs clearly state otherwise.”

Worker: “Sorry, there is nothing I can do.”

Me: “You’re telling me you’re refusing to refund a faulty product, despite every sign in the place saying otherwise?”

Worker: *Scoffs* “What signs?”

Me: “Like the two behind you.”

I gesture to two large signs with a picture of the lamp in red letters instructing customers to return them. At the bottom, the signs say, “No receipt needed. Please bring the card used to purchase.”

Worker: “Hmm. I will have to call a manager.”

He disappeared for a long time before a manager returns and processes the refund immediately, apologising. I wonder how the worker was so unaware of everything around him.

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A Big Mayo No No, Part 7

, , , , | Right | September 9, 2021

It’s my last day working the service desk at a big box store. A guest comes up to the desk and I greet him. In response, he says nothing but puts a greeting card covered in mayonnaise on the desk, along with an equally mayo’d receipt, and he keeps the bag away from me and in his hands. 

Normally, I wouldn’t take such an obviously ruined return — it clearly didn’t leave the store that way — but some changes to our return policy have tied my hands.

So, I have to hand-key the receipt into the system because the barcode is mayo-y and return the greeting card. 

Me: “So, for that, I can credit [amount] back to your credit card.” 

He tosses the bag he’s holding onto the counter.

Customer: “What about the broccoli salad? I called last night!”

Inside the bag is a leaking and gross container of broccoli salad that has clearly not been refrigerated since last night. If you’ve ever left mayo out on the counter, you know what it turns into, and that is what I am looking at. I’ve never felt sympathy for drooping broccoli before now.

Customer: “The boy who bagged my stuff last night didn’t do a very good job, and now this is all over my car!” 

I seriously doubt that. Our baggers are explicitly trained that food — even bottled, factory-sealed food — goes in separate bags from literally everything else, for just this reason. We supply plastic to-go boxes with lids for all our foods, but anyone can tell at a glance that they’re 1,000 miles away from leak-proof. He would have had to bag it this way himself, or he would have had to take the greeting card out of its bag and shove it in with his broccoli salad for this to have happened.

All he lets me get out is:

Me: “Oh—”

Customer: “Yes, ‘Oh.’ What are you going to do about my car?”

I try not to imply that he is an idiot with my tone.

Me: “Well, I can return the salad for you, but there is nothing we can do about your car.”

He invokes the almighty manager, and once she arrives, he goes into a gigantic spiel about how nobody apologized to him for broccoli salad spilling in his car, how none of the cashiers know how to bag properly, etc.

Then, he turns to me.

Customer: “Nothing personal, but you need to be trained. Show some empathy.” 

Manager: “My employee does not owe you an apology. I can see that you’re already being offered your money back for the card and the salad. That’s the extent of what we can do for you.”

Customer: “What about my car?!”

Manager: “Once our products are paid for, it’s no longer our responsibility, and we certainly don’t take responsibility for the way you transported it home.”

Customer: “But I called last night and—”

Manager: “And you would not have gotten a promise that we would pay for cleaning your car, sir. We simply do not do that. You already are getting the full amount back for your items. You may put your card in to get the money back on your card, but this is all that you’re getting back.”

The customer finally realized that he had hit a brick wall and took his refund before leaving, glaring daggers at us both. I’m so glad I moved on to a non-retail field!

Related:
A Big Mayo No No, Part 6
A Big Mayo No No, Part 5
A Big Mayo No No, Part 4
A Big Mayo No No, Part 3
A Big Mayo No No, Part 2

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Refunder Blunder, Part 56

, , , , , , , | Right | September 7, 2021

I’m working the register at a second-hand store when an older man walks in carrying a leather jacket with one of our store’s tags on it. We haven’t been letting customers try things on in the store for health reasons; however, we are more than happy to refund or exchange things if they get them home and they don’t fit, as long as the customer has the receipt and keeps our price tag on.

Me: “Hi, how can I help you?”

Customer: “I bought this yesterday, but it doesn’t fit. I want a refund.”

Me: “Sure thing. Do you have your receipt?”

Customer: *Slightly irate* “No.”

Me: “All right, did you have a loyalty card with us?”

Customer: *Getting angry* “No. Why can’t you just refund it?”

Me: “I just need a receipt in order to process the refund.”

Customer: *Almost yelling* “Just give me the money. I only bought it yesterday.”

Me: “If you only bought it yesterday, I can probably find the receipt in the system. Do you remember what time you were in?”

Customer: *Snapping* “You know what? Forget it!”

He throws the jacket at me and storms out. At this point, my manager arrives, having seen the last part of this conversation. I tell him what happened.

Manager: “You know, he fits the description [Coworker] gave of a man who walked out wearing a leather jacket while she was busy. I just assumed we wouldn’t see that jacket again. If he comes back, could you call me?”

He didn’t come back that day, but he did come back the following day while I wasn’t there. Apparently, he started verbally abusing [Coworker] about our prices, so the manager banned him from the store.

Related:
Refunder Blunder, Part 55
Refunder Blunder, Part 54
Refunder Blunder, Part 53
Refunder Blunder, Part 52
Refunder Blunder, Part 51

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