Depth Perception Strikes Again, Part 2

, , , , | Right | January 21, 2008

(The following took place outside a small dentist’s office. The client requested an electric sign that that was a full-color copy of their business card, it took four weeks to fabricate and cost $3500.)

Dentist’s Wife: “Wow, that turned out JUST perfect! My husband is going to be so pleased to see that up when he gets back.”

Me: “I’m glad you like it, we’re very happy how it all came together.”

(A crane truck and two installers hoist the sign in the air, attach it to the 16′ pole and turn the lighting on.)

Dentist’s Wife: “Oh wait, that’s… that’s not right, you need to take it down now, I don’t believe this!! I want our money back!”

Me: “Ma’am? What’s wrong?”

Dentist’s Wife: “Well look at it, will you? It’s not right, it’s not the same as our card.”

Me: *pulling out my paperwork* “Now ma’am, both you and your husband approved the design, you signed off on the comps, the shop drawings, the contracts and all the permitting. We just can’t be expected to–”

Dentist’s Wife: “Any fool can see that these do not look the same! Oh, my husband is going to be so mad with you people!”

Me: “But why? We’ve worked closely with you on every step of the approval process, they are identical in every way.”

Dentist’s Wife: “Just look at this and you can see how different they are!”

(She holds the business card up at arm’s length and closes one eye.)

Dentist’s Wife: “Look! Look! The sign… the sign, it’s just so much… bigger!”

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The Epitome of Lazy

, , | Right | January 13, 2008

Me: “Thank you for calling [Store]; how may I help you?”

Lady: “I would like to make a return.”

Me: “Alright, that should be fine. We allow returns on regularly priced clothing as long as it has the tags on it.”

Lady: “Alright, great. So do I give you my phone number?”

Me: “Pardon…?”

Lady: “To do the return?”

Me: “I’m sorry, you need to come into the store to do returns. We need to get the item you’re returning back.”

Lady: “That’s ridiculous! You mean I need to get gas for my car and COME DOWN THERE?!”

Me: “Yes…”

Lady: *click*


This story is part of our Lazy Customers roundup!

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Not Quite Getting What “Return” Means

, , | Right | January 4, 2008

Customer: “I’d like to return these ice pops.”

Me: “Okay, I just need to see your receipt.”

(I take the box of ice pops.)

Me: “…this is an empty box!”

Customer: “Well, we ate them. Some of them taste good, but some of them had a weird taste, so we threw them out.”

Me: “I can’t give you money back on something you already ate.”

Customer: “Why are you so difficult?! I’m never shopping here again!”

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