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Half-Stealing Is Still Stealing

, , , , | Right | October 15, 2021

This one particular brand of product has a 100% money-back guarantee, no questions asked. We have a woman who constantly takes advantage of this by buying a bottle and then pocketing half the product and returning it, claiming she isn’t satisfied. And sadly, even though we argue this with the brand, they force us to keep the policy or lose the line.

Customer: “I need something to help me lose weight and I only want it in [Brand].”

My coworker rolls her eyes, knowing where this is going. She helps her pick something out, and I ring her out. A mere TWO HOURS later, guess who comes strolling through the door holding a half-empty bottle?

Customer: “I want to return these; they didn’t work.”

Me: “So you didn’t lose any weight… in two hours?”

Customer: “Yes!”

I pick up the bottle and notice it’s — of course — half empty.

Me: “Did you take half this bottle in the last two hours?”

Customer: *Obviously lying* “Yes, I did, and it still didn’t work!”

This is when Ephedra is still allowed in weight loss products.

Me: “You should probably be at a hospital, ma’am!”

Customer: *Getting angry* “I’m fine! Just give me my money back!”

Not long after, the brand finally realized what a nightmare their policy was. After the woman started getting very angry and was caught trying to steal, we were allowed to ban her. The day she tried coming into the store and I got to tell her to get the h*** out was soooo satisfying.

If It Exists, A Customer Is Finding A Way To Exploit It

, , , , | Right | October 13, 2021

I am sixteen, working at a hardware store return desk. At the return counter, we stand under a soul-sucking sign that states in bold letters that if the customer is not satisfied with their purchase for any reason, we will exchange or refund the price of the item. No lifesaving asterisk… no exceptions.

My favorite customer was a man that, over the course of four years, came in every few months to return a flashlight pack (that came with batteries) which he bought to use for work. He would use it until the batteries died and then bring it in and exchange it for a new flashlight with batteries. If we even tried to talk to him about it, a high-pitched “FOR ANY REASON!” screech would reverberate through the entire store… and I would just hand him a new flashlight.

He single-handedly brought that sign down. Great man.

Click, Collect. It’s Not Rocket Science.

, , , , | Right | CREDIT: BluePineappleBirb | October 13, 2021

We had our second lockdown, which lasted around three months, and during that time, we were still working. We sell mostly furniture and kitchenware. Our Click & Collect service got a big notch up and went from around seventy orders a week to 1,000 a day.

One day, I spotted a customer on his way into the store while my colleague was busy talking to another customer. First, I thought that something had been dropped off of his order, as he was walking in with a cart filled with things. I approached him and told him he couldn’t enter the store as it was closed. He looked confused and asked why the others got their items if they hadn’t been shopping in the store. That confused me for a second, but I told him that they got their items through our Click & Collect service and we handed it to them.

He huffed and said he wasn’t there to collect anything but to return some items.

Me: “I’m sorry, but we’re closed, which means you can’t return anything. You have to wait until the store is allowed to open again.”

Customer: “I’m here now, so why can’t you just take it back and give me my money?”

Me: “We are not allowed to do so. You’re not allowed to even get into the store, so please leave. I’m sorry that we can’t help you now, but once we’re open again, we’ll be happy to help you return your items. Until then, please be patient.”

Customer: “I want to return my items now. I’m here, so what’s the problem? The registers are just over there, and I don’t need cash; just transfer it to my credit card.”

I’m sighing inwardly, not really wanting to deal with this man. Fortunately, our team leader has noticed and comes over, asking what the problem is.

Customer: “I want to return my items. Now.”

Team Leader: “That is not possible right now. You’ll have to wait until we’re allowed to open the store again.”

Customer: “I can’t wait for that and I’m here. I can’t see what the problem is.”

Team Leader: “The problem is that it’s not legal for us to do so right now and we could get a fine if we gave in to your demands. So, leave and wait for us to open again.”

Customer: “BS. You’re making this up.”

Team Leader: “We are not allowed to let customers into the store, no matter whether they’re buying or returning. Please leave now or I’ll have to call security.”

The customer huffed but turned and left at the threat of security coming.

You’ve Been Cancelled

, , , | Working | October 11, 2021

I work at a call center for an online retailer. While we’ve always allowed customers to place orders for items that are not in stock but will be soon (backorders), our policy changed after many items were on backorder for months instead of a week or two for restock. Essentially, our CEO decided on a new policy where every few months we would cancel backorders we were not going to get back in for a long time and issue a coupon as well as a refund. As the person who has to field angry customers about this, I’m not thrilled by the change.

A woman calls in to check on a backordered item she thought should have shipped out. A week ago, our system ran its auto cancelation procedure and emailed out coupons. I pull up the order and discover that this item has been canceled due to the aforementioned reasons.

To say she isn’t pleased is an understatement. I explain the policy change, that we sent her an email regarding it, and that I also have the coupon number I can give her over the phone if she did not receive it. She screams at me, of course, that the cancelation of her four-dollar order is the final straw with us and that she doesn’t want a coupon — worth more than the item we canceled — and demands that I pull up another order to cancel that, too.

You’ll never guess what had happened to that order.

I explain that the second order was also canceled for the same reason and offer her the two coupons worth well more than the amount of the items that were canceled. She screams at me that she is “so absolutely done with you people!” and hangs up the phone.

She netted all her money back and almost twice that amount in free coupons. But some people want to be mad.

That’s REALLY Not How You Get What You Want

, , , , | Right | October 10, 2021

I work for a tool shop. This guy comes in, clearly on something, and asks to return an item.

Me: “Sir, our store discontinued that item three years ago.”

Customer: “I bought it five days ago! I need the money back to feed my daughter. She’s starving!”

I tell him the policy on returns.

Me: “That item is no longer in the system. I can’t do your return.”

Customer: *Irate* “I want a manager!”

My manager tells him the same thing. He’s still angry but he leaves.

A few minutes later, we get a call and I answer. It’s someone that wants to talk to the manager.

Me: “What is this regarding? Maybe I can help. My manager is ringing out a customer right now.”

Customer: “I just tried returning an item and I was refused because it was out of policy because of it being discontinued.”

I go blue screen of death for a minute and realize it is the guy from a few minutes ago.

Me: “Please hold.” *To my manager* “The guy who wanted to make that return is on the phone.”

Manager: “Wait, what?”

She picks up the phone, tells him the same policy, and hangs up. He comes back inside.

Customer: “I’m going to get my truck and drive it through your window unless you do my return! Don’t you care about a starving child?!”

Thankfully, security was in the building and escorted the guy from the building. We never heard from him again. Security made sure we had protection for the rest of the shift until closing. We tried calling the police, but they never came. It was pretty scary.