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A collection of stories curated from different subreddits, adapted for NAR.

When You Need To Call The Police But You Call Tier-Two Support First

, , , , | Working | CREDIT: devdevo1919 | April 29, 2021

I work tech support rep for an ISP, but we also offer home security to varying degrees from just a couple of cameras to a home fortress. This particular customer has been escalated to me and has a few normal surveillance cameras, a few motion sensors as well as a doorbell camera. I am talking to the agent.

Me: “Hi, this is [My Name].”

Agent: “Hi, this is [Agent Name]. I have a customer saying that they’re receiving notifications from their motion detector that there’s movement inside their home.”

Me: “Okay?”

Caller: “They can also see that their garage door is open. Can you pull up the cameras for me just to confirm there’s not a burglary taking place?”

Me: *Dumbfounded.* “Tell them to call the police if they think they’re being burglarized!”

Caller: “Well, I just wanted to confirm they were before I told them that!”

Me: “Seriously, [Agent Name]. Get them to call the police!”

Caller: “Alright, I will. Thanks!” *Click.*

Turns out, someone had indeed broken in. The customer never armed their system as they later tried claiming that the alarm wasn’t working at the time. We pulled up the logs and saw it was disarmed the previous night and never rearmed. We also cannot look at their camera feeds for privacy reasons.

Every Body Has To Take It Seriously

, , , , | Right | CREDIT: EnterraCreator | April 28, 2021

I work in an ISP call center that revolves around fixing internet service. I’m the person that asks if you rebooted your modem.

Me: “Thank you for calling [ISP’s name]. My name is [My Name]. With whom do I have the pleasure of speaking with today?”

Caller: “I had a tech knock on my door. He wants to go into my yard to bury a cable from my neighbor.”

Me: “Yes, sir. That is usually standard protocol depending on where the tap is located. May I hav—”

Caller: “YOU ALL WILL NOT BE BURYING ANYTHING IN MY YARD. AND IF THAT TECHNICIAN KNOCKS ON MY DOOR AGAIN, I’LL BURY HIS BODY WITH THE THE REST OF THE DEAD BODIES IN MY BACKYARD!”

Just a heads up. Don’t threaten a technician or a company. We take that very seriously.

I put myself in an auxiliary state so I wouldn’t get another call and reach out to my supervisor. She immediately gets on the line with our security team. They reach out to the local sheriff’s office. They pay him a visit.

I later found out he didn’t have dead bodies in his back yard, but only after the local law enforcement dug up his backyard looking for them.

You Can Survive A Fire, But Not An Entitled Customer

, , , | Right | CREDIT: FatFlowerPunk | April 27, 2021

We have a regular at our hotel. We’ll call her Miss Smith. Now, I’m pretty new to this property but I have been warned she is unpleasant. Miss Smith always has room 101. A week ago a man whose house had caught fire checked into 101 under the relief disaster folks. Today Miss Smith arrives:

Me: “Miss Smith, unfortunately, room 101 is occupied and has been for about a week.”

Customer: *Starts going off.* “I’ll never stay here again! If I’d known I’d have stayed at [Competitor Hotel] across the way!”

Me: “I apologize for the inconvenience.”

Customer: Screaming. “You should move him! I’m a loyal member!”

Me: “I can’t just make a guest move rooms for you, ma’am.”

She takes her keys to her room, just a little down the hall. On the way, she STOPS at 101 and starts banging on the door! This man was a victim of a house fire. He’s distraught and wants to rest. He opens the door and she starts screaming at him. I’m already hustling my little body down the hall, phone in hand, because there’s no way I’m letting her stay and disrupt the hotel like this.

As I’m dialing the police she THROWS HER COFFEE AT ME! Thankfully it was iced and not hot but f***, y’all. I finished my shift in a too-small spare work shirt with sticky hair, waiting on the police to come arrest her.

All this over a room. All the rooms on that floor are exactly the same. Cleaned by the same housekeeper.

Not Thinking Inside The Box, Part 5

, , , | Right | CREDIT: bithxd | April 26, 2021

A customer buys two studio monitors and as a gift, we include the audio cables for free. I personally inform him that the extra cables will be placed in one of the boxes. After two days he calls back:

Customer: “Hi, I just got the monitors, everything is fine but I see you didn’t send me the cables you told me about.

I start thinking that maybe the other guy who packed the order may have forgotten the cables so I ask him to check once more if possible just to be extra sure.

Customer: “Okay sure I’ll check again but I have the boxes opened so I don’t think the cables can be somewhere else.”

After a few seconds and while I’m explaining to him that if he checked again and there are no cables we will send new ones.

Customer: “Okay, thanks but let me check the one box that I haven’t opened yet.”

Guess what was in that box…

Related:
Not Thinking Inside The Box, Part 4
Not Thinking Inside The Box, Part 3
Not Thinking Inside The Box, Part 2
Not Thinking Inside The Box

Not What We Meant When We Said, “Take A Seat”

, , , | Right | CREDIT: Here4SatisfyingDrama | April 25, 2021

I was a college student working at a small, homely diner for the summer. My coworkers were taking orders at the counter and giving customers number cards, and I was bringing the orders out to tables labeled with the appropriate numbers.

One elderly man didn’t grab his number card to put on his table, so that meant the next lady in line took his card. There were also now two separate orders with the same number label.

I grabbed the first tray of food with that number and looked for the number card, which was on the lady’s table. I went back to the kitchen window and noticed that the next tray of food had the same number, so I brought it out to that same lady’s table, only to be met with confused looks since everyone at that table already had their food.

That’s when the elderly man chimed in. He stormed over and shouted:

Man: “I SAW YOU GIVE MY FOOD TO THAT TABLE! THAT’S MY ORDER! ITS MINE! NOW I DON’T HAVE MY FOOD!”

I was pretty stunned at the shouting, but thankfully, my manager walked over to calm this man down. She explained the situation with the number cards.

Manager: “We will re-make your order and have it out for you shortly.”

That was apparently unacceptable to this man, as he walked back to his table, picked up his chair, and CHUCKED IT ACROSS THE ENTIRE RESTAURANT, hitting the wall. The impact broke one of the legs and dispersed a bunch of screws in the area.

Thankfully, it somehow didn’t hit anybody.

I was expecting my manager to kick him out, but I guess she didn’t want to get the police involved because he ended up staying at his table —  now missing a chair — and waiting on his food.

Needless to say, I was a bit scared when bringing his food to him a few minutes later, but he just angrily ate his food in silence.