No Allowance For Such Nonsense

, , , , , | Working | CREDIT: SuspiciousAttitude71 | April 7, 2021

Earlier this summer, I temporarily took a job as a roofing salesperson for a construction company. The job description said I was managing a book of insurance agents and realtors, working referrals. In the interview, the boss was adamant that there was no door-knocking —just working relationships and referrals. I took the job and came to learn about week into my hire that they expected five or more hours a day of door-knocking. I could’ve quit right away but I figured I’d give it a go for a bit and just see how things went.

The job was full commission with a small weekly vehicle allowance, and I wasn’t responsible for working a regular schedule. But eventually, my boss started expecting everyone to work a regular schedule and report “at least forty hours” on our timecard app.

I fought with him about it because, as a non-hourly or non-salary employee, there was nothing to report. I got paid only for the work I brought in. Whether I worked eighty or five hours, the pay was the same and there was no contractual obligation to my time.

He got upset that I didn’t just give in and he told me that, because I hadn’t filled out a timecard, they wouldn’t give me my weekly vehicle allowance. It wasn’t a huge amount of money, but it was a matter of principle; I don’t get paid for time worked, so why do they need to know my hours?

My best friend is a labor attorney, and I asked him what I could do. He said I should just threaten to call the department of labor for withholding wages. So, I told my boss I’d call the department of labor. At this point, I was already in the process of getting hired for a job I really wanted, so I was planning on quitting soon anyway; I figured the company had it coming for all their lies and deceitful nature.

They agreed to give me the allowance. But then, later that day, Human Resources rolled out a policy that said that they would now be paying out the allowance based on hours logged on our timecard app. It was the expectation that we’d log forty hours, and if you didn’t meet forty hours, they would deduct a prorated amount from the vehicle allowance. The policy also said it was retroactive for the previous week. Therefore, I didn’t get my allowance for that week’s pay, as I continued to not log everything. I was a little pissed off about it.

That week, our boss made us work a great many more hours than usual, commuting several hours a day, each way, to a town he wanted us to get some work in. I went into our timecard app and logged my hours for the week — *a lot* more than forty. When the pay came that week, I only got the regular allowance — for “forty” hours. I asked my boss where the rest was, and he said it was a flat rate. I cited the new policy and said he owed me based on the “hours worked” and that I’d be calling the department of labor if I didn’t get it.

They ended up giving me the allowance based on my full logged hours. Later that week, Human Resources emailed the department saying that full commission people were exempt from logging hours and would be receiving the flat pay.

I won. I ended up quitting a short time later, followed by pretty much the whole sales staff.

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The Well-Behaved Child Doesn’t Fall Far From The Tree

, , , , , | Related | CREDIT: LoneWolfWi13 | April 6, 2021

My grandmother (and my mother) are both extremely strict about not being interrupted while on the phone.

One year while visiting my grandmother, I decide to climb a large tree in her yard. I don’t know how high it is, but I am almost to the top. Now, being eleven, I naturally climb onto a dead branch, and it snaps.

I fall, plummeting to the ground. As soon as I realize I’m alive, I notice that I can’t quite move my left arm.

Me: *To my brother* “Go inside and tell Grandmother!”

My brother has Asperger’s and is a couple of years younger than me. He goes into the house, sits down, and waits. I’m sure it’s only a few minutes, but for me, it seems like an eternity.

Finally, my grandmother hangs up the phone.

Grandmother: “What’s the matter?”

Brother: “[My Name] fell out of a tree.”

At the hospital, a nurse asks me about the details. I tell them I lay there on the ground for a while after I fell.

Nurse: “Why?”

Brother: “I had to wait until Grandmother got off the phone to tell her about it.”

My grandmother had to explain to them what was going on. I do remember a social worker ushering them out of the room and asking some questions. After that, both Grandmother and Mother explained to us that if it’s an emergency, we need to tell them right away.

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A Tough Drink To Swallow

, , , , , | Romantic | CREDIT: BlackbirdNamedJude | April 5, 2021

My last relationship was beyond bad; he was all sorts of abusive and controlling. At one point, I had the strength to break up with him, but then we got back together after we discussed some things. Stupid, I know, but love and all that. One of the things we agreed on when we got back together was that he and I would stop drinking alcohol because he was beyond crazy aggressive when he drank, and I wanted to support his sobriety. This is REALLY important.

Fast forward about eight months or so. We got into a huge fight and I not only broke up with him, but I kicked him out of the house and told him he wasn’t ever allowed back inside. We’d been living together for over a year at this point, so his mom got in touch with me about getting his stuff. While on the phone with her I could hear him in the background.

Ex: “Make sure they get everything I own or bought. I want it all back.”

Apparently, he even wanted stuff he gifted me back, but honestly, I didn’t care. I was happy to get rid of anything related to him. While cleaning our room up and gathering EVERYTHING, I started to come across numerous bottles and cans of alcohol. It seems he had been drinking again for a while and was hiding the evidence in the room. I mean, he was hiding them under the bed, in his guitar case, rolled up in his clothes, in some old backpacks of mine, and so on and so forth.

He had said he wanted everything of his, so any bottle and the few unopened cans I found went straight into one of the garbage bags of his stuff. By the time I had gathered everything up, I had three bags of stuff and one was basically all just the alcohol.

Dropping them off was just so satisfying. He actually called moments after I left his parents’ place, ranting.

Ex: “You are being so petty and immature!”

My response?

Me: “Well, you wanted all of your stuff back, and those definitely weren’t mine. Plus, I figured you’d probably need a drink to deal with the breakup.”

I promptly ended the call and blocked him on everything. That was the most satisfying thing I’ve ever done.

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Customer-Employee Relations Are As Brittle As Glass

, , | Right | CREDIT: MaybeMabelDoo | April 4, 2021

I once had a customer who seemed to be completely, perfectly wrong. He brought in one of our shopping bags containing a broken juice glass that had chipped in his dishwasher. This happens, and I was trying to figure out which set it was from while we argued about whether his replacement should be free.

Customer: “The sign says it’s dishwasher safe. It broke in the dishwasher.”

Me: “Dishwashers have boiling water and extreme dry heating. All glass is unaffected by those conditions, making it dishwasher safe. If it bangs around due to over-filling, that’s on you.”

Customer: “No! It means that the glass cannot be broken while in a dishwasher.”

After chatting for a while, I finally realize we don’t have any sets that match his glass. It also doesn’t look familiar, and I got my start in the glass department three years ago. He admits he has owned the glass for at least three years. We still keep a limited quantity of discontinued pieces, so I start asking some of the veteran salespeople if they recognize the design. None of them do. Then, the man admits that he has owned his glass for over a decade. He still feels that we owe him a replacement, as he has apparently not already had his money’s worth.

On a hunch, I check our competitors’ websites and find his glass at one of them.

Me: “If you take this to a [Competitor] store, they will likely replace it for you.”

By this time, the man is getting really frustrated. He keeps talking about how we are obligated to replace the glass due to our false advertising claiming glass is dishwasher safe. Using very small words, I explain that we do not sell that glass and never have.

Customer: “I’d be willing to accept another glass of a similar shape and size.”

I show him the [Competitor] page for his glass.

Customer: “No, I bought this here!

He did not have a receipt or the credit card which he used for the original purchase. He just wanted a small glass for free in exchange for his broken glass. I apologized and refused, explaining as politely as I could that he was being totally unreasonable.

He left in a huff and complained to corporate. They called the store and told us to give him a $25 gift card to make it up to him; he would be coming back that afternoon. My boss and I discussed it and decided to offer him one free juice glass of his choice, instead. He picked out a glass which retailed for $1.25. We took his broken glass in exchange.

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Drop The Lines And Get In Line

, , , | Right | CREDIT: CoolBabeWitBadGrades | April 3, 2021

I work as a cashier at an electronics store. On weekends, we basically have a skeleton crew of four to six people, so I often have to deal with customer questions until one of the tech guys or my manager is free. A man comes up to the cash with a printer.

Customer: “This has no price tag on the shelf.”

Me: “I’m sorry about that. I can scan it to check the price for you.”

He then makes everyone’s favorite joke.

Customer: “It has no price tag, so it must be free!”

I give him my customer service laugh and let him know that it’s about $400.

Customer: “But it’s actually free because there was no price tag.”

Me: “It doesn’t actually work like that.”

Customer: “You would change the price if it had the wrong price tag. It having no price tag is equivalent to it having a price tag of $0, so you need to honor your policy and give it to me for free.”

Me: “No, I can’t give you a printer for free. I can offer you this coupon I have for $50 off, though.”

Then, he started calling me an airhead and things like that and repeated everything, but in a much slower and louder tone like I was dense.

I called my manager who was busy with a customer. After a few minutes, my manager came over and confirmed what I had said.

The customer looked shocked, told us he was going to go to the police, called me some degrading name, and stormed off, shouting that he’d never shop here again. The following weekend, I cashed him out and would continue to see him in the store for the next few years I worked there.

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